As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

chrisk1115 Feature Request - Site Contact not workingClosed   Amelia   Updated December 24, 2018 at 11:20am   2 Most recent comment from Isidora Markovic:Hi Christopher,Thank you for your purchase.Unfortunately that is not possible with built in features of plugin.Thank you for your suggestion. We constantly strive to make our product better, and deli ... dsbnola BookingClosed   Amelia   Updated December 24, 2018 at 10:38am   4 Most recent comment from Miloš Jovanović:HI dsbnola,Thank you for your purchase.Sorry for late response, but we are not working on weekends.It looks like all the days are full and you can not book anything. Can you please check your setup o ... emy Google calendar no synchronisingClosed   Amelia   Updated December 24, 2018 at 9:18am   10 Most recent comment from Isidora Markovic:Hi emy,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.At the moment in Amelia plugin you can't show Google event in Amelia calendar ... mdw864 Google CalendarClosed   Amelia   Updated December 21, 2018 at 12:11pm   49 Most recent comment from Isidora Markovic:Hi mdw864,Milos is on vacation, so I will help you out.1.) Unfortunately at the moment we don't have bulk option so you can import all employees at ones. You have to insert them through back-end of t ... roxanneborloz PACK OPTIONClosed   Amelia   Updated December 21, 2018 at 11:54am   2 Most recent comment from Miloš Jovanović:Hi roxanneborloz,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.We have a plan to ... jasonbeckercreative updated plugin, information now goneClosed   Amelia   Updated December 20, 2018 at 4:10pm   8 Most recent comment from Isidora Markovic:Hi jasonbeckercreative, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and l ... yasharbi disabled formClosed   Amelia   Updated December 18, 2018 at 5:33pm   4 Most recent comment from Miloš Jovanović:HI yasharbi,Glad to hear that. Like I said for testing purposes and in this case particular the solution is to use the approach below in order not to see this issues.Best regards. fbguillot Not workingClosed   Amelia   Updated December 18, 2018 at 5:11pm   4 Most recent comment from Miloš Jovanović:HI fbguillot, Glad to hear that you solved the issue Hope that everything will work fine now, browser cache can be issue sometimes. We'd greatly appreciate it if you could take a minute and leave a r ... Siwek Problem translation termsClosed   Amelia   Updated December 17, 2018 at 6:05pm   2 Most recent comment from [deleted]:Hi Jim,Thank you for your inquiry.As I can see you have opened two same tickets. I will close this one because my colleague has answered to the other one. emy column widthClosed   Amelia   Updated December 17, 2018 at 5:25pm   4 Most recent comment from Isidora Markovic:Hi emy,Thank you for your honest opinion. We strive to provide high-quality support to all of our users,  in this sense having a real-time support is not an optimal solution as it doesn't allow att ... tienvijf General usageClosed   Amelia   Updated December 17, 2018 at 4:24pm   6 Most recent comment from [deleted]:Hi,I am very sad to hear that our plugin doesn't suit your needs. However since the 15 days money back guarantee has passed I am afraid that we cannot give you a refund.  professionnels Don't workClosed   Amelia   Updated December 17, 2018 at 3:30pm   7 Most recent comment from professionnels:it's ok thanks !  chrisk1115 Booking - Email FormClosed   Amelia   Updated December 17, 2018 at 12:58pm   2 Most recent comment from Isidora Markovic:Hi chrisk1115,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes we aware of that. It is forward to my ... Alessia book several services at the same timeClosed   Amelia   Updated December 17, 2018 at 10:51am   2 Most recent comment from Miloš Jovanović:HI Alessia,Thank you for your purchase.This is only possible if you make another service which will contain both A and B service.For example service name will be Service A+B.Also you will need to set ... maximilien_plateau Services can't be applied anymore to custom fieldsClosed   Amelia   Updated December 17, 2018 at 10:07am   13 Most recent comment from Isidora Markovic:Hi maximilien_plateau,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.Please let me know is it working fine when you ...