As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

roxanneborloz plugin stop working, website supposed to release tonightClosed   Amelia   Updated January 28, 2019 at 1:48pm   11 Most recent comment from Miloš Jovanović:HI roxanneborloz, This is the file from the database, but I will need an access to your phpmyadmin so I can take a look there what may be the issue. I noticed also this If you take a look at the URL ... Purewaxbysosan Adding extra services as a customerClosed   Amelia   Updated January 28, 2019 at 11:49am   2 Most recent comment from [deleted]:Hi Purewaxbysosan,Thank you for your inquiry.Unfortunately multiple service booking is not possible at the moment. However there is a workaround, you can add Extras to each service that will be like e ... Purewaxbysosan TranslationsClosed   Amelia   Updated January 28, 2019 at 11:34am   2 Most recent comment from Isidora Markovic:Hi Purewaxbysosan,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Hi Kelly, Thank you for your purchas ... WBDesignR ServiceClosed   Amelia   Updated January 28, 2019 at 11:28am   2 Most recent comment from [deleted]:Hi WBDesignR,Thank you for your inquiry.Well there isn't exactly a best dimension for service images. On the demo our images are cropped also. You will need to find the images that better suit both t ... maximilien_plateau Minimum time required before booking should be only on front-endClosed   Amelia   Updated January 28, 2019 at 10:49am   2 Most recent comment from [deleted]:Hello maximilien_plateau,Thank you for this suggestion. You definitely have a point, we will change this and include it in one of the future versions, I have added it in our plan right away.Best regar ... alalverson Available TimesClosed   Amelia   Updated January 28, 2019 at 10:31am   2 Most recent comment from Isidora Markovic:Hi alalverson,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Settings in Working schedule and days off� ... Thierry ETE Installation errorClosed   Amelia   Updated January 28, 2019 at 10:01am   2 Most recent comment from [deleted]:Hi Thierry,Thank you for your purchase and sorry for this inconvenience. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the ... scozzesesrl amelia not run correctlyClosed   Amelia   Updated January 28, 2019 at 9:38am   2 Most recent comment from Isidora Markovic:Hi scozzesesrl,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Please provide me a temporary WP-admin log ... phodestiny How to display custom fields in notification emailsClosed   Amelia   Updated January 28, 2019 at 9:36am   3 Most recent comment from [deleted]:Hi Cuong,I am glad that you managed to set this. I apologize for the late answer, our working time is Monday to Friday from 10am to 6pm CET.Best regards. roxanneborloz problem to delete appointmentsClosed   Amelia   Updated January 28, 2019 at 9:14am   2 Most recent comment from Isidora Markovic:Hi roxanneborloz,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.That depend on from what error you get i ... wdarnellg1 Assigning multiple locations to a single employeeClosed   Amelia   Updated January 26, 2019 at 12:37am   2 Most recent comment from wdarnellg1:I submitted this before knowing it was suggested in a requested features page. As a ticket, this can be closed. Purewaxbysosan Plugin is not showing in websiteClosed   Amelia   Updated January 25, 2019 at 9:42pm   2 Most recent comment from Purewaxbysosan:Fixed Elliott Rodriguez Not working on site, script issueClosed   Amelia   Updated January 25, 2019 at 1:28pm   13 Most recent comment from Miloš Jovanović:Hi Elliott,Sure let me know.Best regards. charlesbosco Deleting services and categoriesClosed   Amelia   Updated January 24, 2019 at 4:19pm   30 Most recent comment from Miloš Jovanović:HI Charles,Can you also ask them if it is possible to disable the mod_securty.In regards to a site on your hosting account, the cause of the 403 error is usually due to a mod_security rule on the ser ... Yourphysio online email date and time placeholder print the wrong date and timeClosed   Amelia   Updated January 24, 2019 at 3:42pm   6 Most recent comment from Miloš Jovanović:Hi Yourphysio,Glad to hear that.This will be included for the next update so no need to worry.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a Revie ...