We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

americki google calendar syncClosed   Amelia   Updated August 27, 2018 at 10:39am   12 Most recent comment from [deleted]:Hi americki,Can you please tell me what exactly doesn't work? I went to confirm booking modal, but I didn't want to confirm booking because you website is probably live.Please provide me a temporary ... americki frontend calendar doesn't workClosed   Amelia   Updated September 13, 2018 at 1:59pm   3 Most recent comment from [deleted]:Hi, We would appreciate a lot if you could take some time and help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but wil ... svanelykke3 Problem to changes colorClosed   Amelia   Updated August 24, 2018 at 9:30am   6 Most recent comment from svanelykke3:Thank you for good service americki changing the languageClosed   Amelia   Updated August 23, 2018 at 3:02pm   14 Most recent comment from [deleted]:Hi americki,I answered you in another ticket. kiprasbiel Custom categoriesClosed   Amelia   Updated August 23, 2018 at 10:57am   2 Most recent comment from [deleted]:Hi kiprasbiel,Unfortunately something like this isn't possible at the moment. Maybe you can try by hiding the services you don't want to show, but currently services cannot be a part of multiple cate ... Dr. Alexander ezzati Google calendar syncingClosed   Amelia   Updated August 23, 2018 at 8:36am   8 Most recent comment from [deleted]:Hi Dr. Alexander ezzati,Thank you for placing the suggestion. We will give our best to do everything we can. kiprasbiel RangeError: invalid language tag: lt_LTClosed   Amelia   Updated August 21, 2018 at 11:25am   6 Most recent comment from [deleted]:Hi kiprasbiel,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  kiprasbiel Service with multiple categoriesClosed   Amelia   Updated August 21, 2018 at 10:36am   2 Most recent comment from [deleted]:Hi kiprasbiel,This is not possible at the moment. One service can only be part of one category. If you choose to show your Booking form through the Search or Booking shortcode the categories will not ... Marcjan91 Error 400 at SettingsClosed   Amelia   Updated August 20, 2018 at 12:23pm   4 Most recent comment from [deleted]:Hi Marcjan91,After the debugginf I found out that HTTP mehods PUT, PATCH and DELETE are not allowed on your server. Can you please try to contact your hosting provider and ask them to allow these HT ... barbauld Notification settingClosed   Amelia   Updated August 20, 2018 at 12:18pm   2 Most recent comment from [deleted]:Hi barbauld, Thank you for your purchase. Unfortunately something like this isn't possible at the moment. As you already mentioned currently each employee needs to have a separate email address. It ... clifhirtle Custom questions in booking?Closed   Amelia   Updated September 6, 2018 at 2:47pm   3 Most recent comment from [deleted]:Hi, We would appreciate a lot if you could take some time and help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but wil ... aido54 Canceled appointmentsClosed   Amelia   Updated September 6, 2018 at 2:46pm   13 Most recent comment from [deleted]:Hi, We would appreciate a lot if you could take some time and help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but wil ... decpro350 Appointment cancellation by customerClosed   Amelia   Updated August 20, 2018 at 10:46am   3 Most recent comment from [deleted]:Hi Henry,I am glad that you figured this out and solved the problem. If you have anymore questions don't hesitate to ask! kiprasbiel Integration with other payment systemsClosed   Amelia   Updated August 17, 2018 at 2:08pm   4 Most recent comment from [deleted]:Hi kiprasbiel,The update with WooCommerce integration will be very soon in the next couple of days. kiprasbiel Multiple datesClosed   Amelia   Updated August 17, 2018 at 2:07pm   2 Most recent comment from [deleted]:Hi kiprasbiel,Thank you for your inquiry.Unfortunately, something like this isn't possible at the moment. It would be great if you could vote for this feature on our list here. We plan to follow cust ...