We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tim Customize Feature Not WorkingClosed   Amelia   Updated November 27, 2018 at 3:53pm   5 Most recent comment from [deleted]:Hi Tim,Thank you for the purchase.It seams that your server is out of memory. Can you contact your hosting provider, and ask them to increase memory limit. This is the error thrown by the server: Fat ... regnep Center service tilesClosed   Amelia   Updated November 27, 2018 at 3:37pm   6 Most recent comment from [deleted]:Hi regnep,You are welcome. Yes you can use that code also. I thought that the second one will be better, but you can use the first one also.We'd greatly appreciate it if you could take a minute and l ... negenduust Amelia updateClosed   Amelia   Updated November 27, 2018 at 12:19pm   4 Most recent comment from [deleted]:Hi negenduust,We didn't yet released the auto update for the version 1.3.3. We found some small issues in this version, that will be fixed for the version 1.3.4, that should be released this week. Af ... allenlinw wordpress account associationClosed   Amelia   Updated November 27, 2018 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi allenlinw,Thank you for your purchase.In our latest update (plugin version 1.3.3) , when you create WP user , email will be automatically send to the employee/customer where employee or customers c ... camal3ao Multiple days bookingClosed   Amelia   Updated November 27, 2018 at 11:03am   2 Most recent comment from Isidora Markovic:Hi camal3ao,Thank you for your purchase.Unfortunately at the moment it is not possible with built in features of plugin. You can book all those appointments but you have to do it separately because i ... Itzerott Woocommerce Cart for Multiple AppointmentsClosed   Amelia   Updated November 27, 2018 at 10:44am   2 Most recent comment from Miloš Jovanović:Hi Aaron,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Your request is quite inte ... John Faults errors issuesClosed   Amelia   Updated November 27, 2018 at 10:00am   46 Most recent comment from [deleted]:Hi John, 1. There were multiple different requests regarding the booking: to add an option for booking multiple services at the same time, at different time, selling the packages, option to choose se ... Eduard Doloc 500 error admin-ajax.phpClosed   Amelia   Updated November 26, 2018 at 1:29pm   7 Most recent comment from Eduard Doloc:Yes, that was it, thank you very much! It appears to work now!I have changed to defaults in PHP extensions, again - thank you very much!Have a great day! aido54 access to reservations for each clientClosed   Amelia   Updated November 26, 2018 at 9:13am   4 Most recent comment from [deleted]:Hi aido,I have attached you the photo of the option. Once you click on the Create New and Save those settings an automatic email will be sent to the customer's email. You don't have the option in the ... Yourphysio online Booking not possible past working hoursClosed   Amelia   Updated November 23, 2018 at 5:29pm   17 Most recent comment from [deleted]:Hi Yourphysio,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!If you have any other questions or issues don't hesitate t ... maximilien_plateau Personal appointmentClosed   Amelia   Updated November 23, 2018 at 1:54pm   4 Most recent comment from Miloš Jovanović:HI maximilien_plateau,Then in this case the best option will be to use Google Calendar.Enter your private appointment in your Google calendar every time you have an appointment and that period will n ... fbguillot Translation not happeningClosed   Amelia   Updated November 22, 2018 at 2:48pm   9 Most recent comment from Miloš Jovanović:Hi fbguillot,Glad to hear that Milan was able to help you.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. The ... Yourphysio online Adding new serviceClosed   Amelia   Updated November 22, 2018 at 11:03am   15 Most recent comment from [deleted]:Hi Yourphysio,I replied to you on your another ticket regarding this issue. We can discuss there. regnep Color field above service detailsClosed   Amelia   Updated November 21, 2018 at 2:30pm   5 Most recent comment from regnep:Great that worked perfectlyKind regardsEivind gorngoo How to translate plugin Thailand languageClosed   Amelia   Updated November 21, 2018 at 10:52am   6 Most recent comment from [deleted]:Hi gorngoo, Is that the only issue why you are requesting the refund? If that is the problem, we can help you to translate employee and service in both languages. As you purchased the plugin on Oc ...