As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

damiend1 Date picker WPMLClosed   Amelia   Updated January 24, 2019 at 3:27pm   8 Most recent comment from [deleted]:Hi Damien,We are very sorry for this, we will check with our agents so they know for the future answers.We can take a look if we can change the datepicker right away. Please provide me a temporary WP ... CookYourLife My zip document didn’t arrivedClosed   Amelia   Updated January 24, 2019 at 12:51pm   7 Most recent comment from [deleted]:Hi Mel,I have tested the plugin and as I can see everything is working fine. We had a bug in creating the employee with working hours (when you create it for the first time) but we've resolved it and ... constantine psyhos The calendar isn't showing properlyClosed   Amelia   Updated January 24, 2019 at 11:02am   2 Most recent comment from Miloš Jovanović:Hi constantine psyhos,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s t ... Victoria Users and RolesClosed   Amelia   Updated January 24, 2019 at 10:58am   4 Most recent comment from Isidora Markovic:Hi Victoria, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Rev ... raelbey13 Appointment Tab Stopped Working After UpdateClosed   Amelia   Updated January 24, 2019 at 9:37am   2 Most recent comment from Isidora Markovic:Hi raelbey13,Thank you for your purchase.Sorry for inconvenience, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside ... Roberto Paula ErrorsClosed   Amelia   Updated January 23, 2019 at 2:00pm   20 Most recent comment from Isidora Markovic: Hi Bianca,This ticket is open by user rpaula74 and this is ticket that I am talking about:https://tmsplugins.ticksy.com/ticket/1860905/Best regards. Mohammed Plugin doesn't work on the FrontendClosed   Amelia   Updated January 23, 2019 at 10:42am   2 Most recent comment from Isidora Markovic:Hi Mohammed,Thank you for your purchase.We check Related URL that you provide, and we can see that booking form on front-end is working fine. (attachment)Can you please confirm that is working on yo ... Mohammed Not appearing on pageClosed   Amelia   Updated January 23, 2019 at 9:35am   5 Most recent comment from [deleted]:Hi Mohammed,Sorry for waiting. Can you please check now, the booking form is visible. If I am not wrong, I just answered to your email about the best way to configure everything for booking fields.Be ... Jrm57 Aligment formClosed   Amelia   Updated January 22, 2019 at 1:12pm   2 Most recent comment from [deleted]:Hi Jrm57,Thank you for your inquiry.Unfortunately, something like this isn't possible with our plugin at the moment. We will think about possible solutions for the future but right now the payment opt ... maximilien_plateau HooksClosed   Amelia   Updated January 22, 2019 at 9:51am   4 Most recent comment from Isidora Markovic:Hi maximilien_plateau,Yes we know, but at the moment there are no actions or filter hooks. However, it appears in requests from time to time, so we will add to our idea list and insert mostly reques ... kaizen777 Settings page now displayingClosed   Amelia   Updated January 21, 2019 at 11:36pm   4 Most recent comment from [deleted]:Hi kaizen777,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Theo Group bookingClosed   Amelia   Updated January 21, 2019 at 8:34pm   5 Most recent comment from Theo:Ok, too bad !Thanks for the answer.Best regards, Jrm57 Wrong slot availabilityClosed   Amelia   Updated January 21, 2019 at 4:04pm   5 Most recent comment from [deleted]:Hi Jrm57,Thank you for explanation. I am not sure what caused this issue, but if it happen again, please contact us and we will investigate the issue.If you have any more questions don't hesitate to ... GulfCoastCompany Address FilteringClosed   Amelia   Updated January 21, 2019 at 11:21am   6 Most recent comment from Miloš Jovanović:HI GulfCoastCompany,Sorry to disappoint you but unfortunately searching by the geolocation address field  is not possible to achieve with the plugin built in features at the moment.It would be great ... Deepak Plugin not working on safariClosed   Amelia   Updated January 21, 2019 at 9:21am   2 Most recent comment from Isidora Markovic:Hi Deepak,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Can you please tell me do you use some cache p ...