We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

boyboywow Multiple category in shortcodeClosed   Amelia   Updated November 15, 2018 at 11:15am   9 Most recent comment from [deleted]:Hi,Sorry for the delayed answer. We see that you managed to hide the categories on the mobile view too. Is it ok now? negenduust Link in custom fieldClosed   Amelia   Updated November 15, 2018 at 10:48am   2 Most recent comment from [deleted]:Hi negenduust, Unfortunately something like this isn't possible at the moment but as this is a good idea we have just added it in our plans and we will implement an option for adding the link in a c ... negenduust Translation Amelia to DutchClosed   Amelia   Updated November 15, 2018 at 9:48am   5 Most recent comment from Isidora Markovic:Hi negenduust,Yes we will help you.1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer. 2. Unzip downloaded .zip file. 3. You need to download and install POED ... Itzerott Email NotificationsClosed   Amelia   Updated November 8, 2018 at 12:02pm   15 Most recent comment from [deleted]:Hi Itzerott,Thank you for letting us know. This is the first time that I heard that hosting doesn't support one of the HTTP methods. There were cases before that some of the methods are not allowed a ... opermarket How to get the ID for a service categoryClosed   Amelia   Updated November 8, 2018 at 9:11am   2 Most recent comment from [deleted]:Hi opermarket,Thank you for your inquiry.Go to the Pages, Add New (or Edit some existing page), and you will see the “Amelia” insert shortcode button (blue button with Amelia logo). When you ch ... Christian Azzi Autofill and bookingClosed   Amelia   Updated November 7, 2018 at 6:27pm   14 Most recent comment from Christian Azzi:Perfect. You guys are amazing! Thank you so much. Itzerott DurationsClosed   Amelia   Updated November 7, 2018 at 3:12pm   4 Most recent comment from [deleted]:Hi Itzerott,You are welcome. Thank you for your suggestion. OliviaRoseFr Half day offClosed   Amelia   Updated November 7, 2018 at 10:34am   6 Most recent comment from [deleted]:Hi Olivia,Sorry for this misunderstanding, I wasn't clear I meant on the all Fridays but I said particular day because a thought on the other days in the week. I didn't understand you correctly, I th ... antoninimarcos How can I translate the user role?Closed   Amelia   Updated November 7, 2018 at 8:52am   2 Most recent comment from Isidora Markovic:Hi antoninimarcos,Thank you for your purchase.Yes you can change that, but you need to modify some file in core of the plugin. In file wp-content/plugins/ameliabooking/src/Infrastructure/WP/config/R ... antoninimarcos Support request linkClosed   Amelia   Updated November 6, 2018 at 5:06pm   4 Most recent comment from Miloš Jovanović:Hi antoninimarcos, In file wp-content/plugins/ameliabooking/public/css/backend/amelia-booking.css around line 3047 you will find this selector .am-body a.am-help-button just change the disp ... Fabian Watrinet Services not visibleClosed   Amelia   Updated November 5, 2018 at 3:33pm   12 Most recent comment from [deleted]:Hi Fabian Watrinet,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  HUAN MINH VUONG Cannot activate AmeliaClosed   Amelia   Updated November 5, 2018 at 3:33pm   5 Most recent comment from [deleted]:Hi HUAN MINH,I just commented the line: self::initCustomizationSettings();in file ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/InstallActions/ActivationSettingsHook.php and now plugin i ... Derek Snider Group rates for appointmentClosed   Amelia   Updated November 5, 2018 at 1:00pm   2 Most recent comment from [deleted]:Hi Derek,Yes, you are right, our plugin functions like that at the moment, but there is a workaround. You can set each service as a single appointment and add more information in Service name, like Fa ... ayline Custom Time for ServicesClosed   Amelia   Updated November 5, 2018 at 12:38pm   2 Most recent comment from [deleted]:Hi ayline,Yes, at the moment it is only possible to set time settings on the Employees side, so you will have to connect each service that has custom time with different employee and adjust the time s ... huma11 Amelia booking on iPadClosed   Amelia   Updated November 5, 2018 at 12:28pm   2 Most recent comment from [deleted]:Hi huma11,Could you tell me if this problem occurs on the front-end booking form or on the back-end, or both? And could you please tell me which version are you using? Thank you for reporting this. W ...