Hi Karina,
Thank you for your purchase and Happy New Year.

Sorry for late response, we had a non working days due to New Year holiday.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

Hi Karina,

Can you please send us your website so we can login and take a look? 

Thank you.

Hi Mo,

May I kindly suggest you to open a new ticket because Karina is owner of this one and we will help you on your own ticket.

Best regards.

Hi Karina,

Looking at your plugins list I can not see that there is some security plugin, but can you please then ask your hosting provider if the mod_securty is enabled and running for your site.

The 403 Forbidden error is an HTTP status code which means that accessing the page or resource you were trying to reach is absolutely forbidden for some reason. Our suggestion is to check your server log and see if there are some errors and also if you have some security plugins please try to deactivate it and see if it will work after that. Also, check if the mod_security is turn-on on your server.

Best regards.