We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Babouot Add a slot before and after an appointmentClosed   Amelia   Updated July 18, 2019 at 8:47am   4 Most recent comment from Aleksandar Vuković:You're welcome Babouot.No need to close it, I'll just close the ticket.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best re ... Simon Horner Setting upClosed   Amelia   Updated July 18, 2019 at 7:37am   11 Most recent comment from Aleksandar Vuković:Hi again Simon.Yeah, that's expected since the folder was still present in your FTP.I went ahead, deleted it, and installed the plugin directly from the WordPress' Dashboard. Now the databas ... Julie Complete Status and ColorClosed   Amelia   Updated July 18, 2019 at 7:22am   4 Most recent comment from Aleksandar Vuković:Hello again Julie.Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeAddToCalendarLoaded() ... Jourdan Booking on front-endClosed   Amelia   Updated July 18, 2019 at 6:06am   4 Most recent comment from Isidora Markovic:Hi Jourdan,Sorry but I am little confused. You request in first post:"..want to know how Is it possible to disable the possibility bringing anyone?"I explain you how you can turn this option off, an ... Chelsea Google Maps APIClosed   Amelia   Updated July 17, 2019 at 12:17pm   4 Most recent comment from Aleksandar Vuković:Hello MrEdodos.Chelsea actually didn't have any physical locations, and that's why she didn't need the API key. For displaying the location, you still do need the API key, while you� ... dhillon5573 Is there a virus in your pluginClosed   Amelia   Updated July 17, 2019 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello dhillon5573.Thank you for your purchase.There is no need to be concerned. Our plugin using third party packages like Curl client for PHP HTTP requests, and he has dependencies HTTP Message� ... Pawel Customers not being createdClosed   Amelia   Updated July 17, 2019 at 9:40am   2 Most recent comment from Isidora Markovic:Hi Pawel,Thank you for your purchase.Can you please tell me did you book this event as logged in user(Administrator)?If that is true then that is normal behavioral because you are already created in ... petitscobyanb LOADING ISSUEClosed   Amelia   Updated July 17, 2019 at 9:15am   13 Most recent comment from petitscobyanb:ok so i have uploaded the zip file into the ameliabooking folder and now im unzipping it within FTP. it looks like its going to take a while Gianluigi Pellico Enfold with Amelia PluginClosed   Amelia   Updated July 17, 2019 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello Gianluigi Pellico.Thank you for your purchase.I opened your page and saw that all three booking pages work (see attachments).Can you confirm the issue has been resolved?Best regards. claudia Customizing eventsClosed   Amelia   Updated July 17, 2019 at 8:38am   6 Most recent comment from Miloš Jovanović:Hi claudia,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolv ... Gert Amelia SMSClosed   Amelia   Updated July 17, 2019 at 8:28am   6 Most recent comment from Aleksandar Vuković:Hi again Gert.I logged in and saw the issue. The calls are being returned successfully, like the registration goes through, but there may be something wrong in the database.I see that you have Amel ... Agenceweb_Giannarelli More than 1 employeeClosed   Amelia   Updated July 17, 2019 at 8:21am   2 Most recent comment from Miloš Jovanović:HI David,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.We do have this task in o ... prontoetech101 Cannot create new appointment from backendClosed   Amelia   Updated July 17, 2019 at 8:07am   2 Most recent comment from Isidora Markovic:Hi prontoetech101,Thank you for your purchase.Unfortunately, at the moment that is not possible with Amelia Employee role. You can check more in our docs about Users and Roles in the Amelia WordPre ... hanson FAMILY REGISTRATIONClosed   Amelia   Updated July 16, 2019 at 3:44pm   2 Most recent comment from Isidora Markovic:Hi Hanson,Thank you for your purchase.Unfortunately that what you show in your screenshot at the moment it is not possible with built in features of plugin. Thank you for your suggestion. We carefu ... webdev Can I have different notifications for each appointments?Closed   Amelia   Updated July 16, 2019 at 9:19am   4 Most recent comment from Miloš Jovanović:Hi webdev,Unfortunately yes, the settings from the notifications settings tab is global and at the moment it can not be customized for each service to be different.But we will definitely consider ad ...