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  Public Ticket #2104504
Cannot migrate website
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Comments

  •  1
    Curtis started the conversation

    So everytime I try to migrate the website to a new server I lose ALL bookings, services and so on.

    It's like I'm installing the plugin for the first time or something as nothing is migrated over from WP Amelia.

    The plugin I'm using is "All-in-One WP Migration"

  •  682
    Bogdan replied

    HI Curtis,

    Thank you for your purchase.

    When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he will transfer all the files and also the tables to database. 

    Can you try it, and let me know if it worked?

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •  1
  •  682
    Bogdan replied

    HI Curtis,

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •   Curtis replied privately
  •   Bogdan replied privately
  •  1
    Curtis replied

    That's the good site...

    I (for obvious) reasons cannot migrate if I cannot bring my appointments with me.

    If you try to migrate you will see no appointments.

  •  1
    Curtis replied

    Have you tested?

  •  682
    Bogdan replied

    HI Curtis,

    can you send me the link of the site where the migration is not working so I can take a look.

    Maybe there is some issue with the database.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •   Curtis replied privately
  •  682
    Bogdan replied

    HI Curtis,

    Ok I can see the 403 error on the appointments page.

    The 403 - Forbidden error is a standard HTTP status code communicated to clients by an HTTP server to indicate that access to the requested (valid) URL by the client is Forbidden for some reason. The server understood the request, but will not fulfill it due to client related issues.

    You need to check your server's permissions, disable mod_security if enabled, and check any security plugins (if you have them installed), and ask them to white-list wpDataTables.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •  1
    Curtis replied

    That worked...thanks for the help.

  •  682
    Bogdan replied

    Hi Curtis,

    Glad to hear that.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net