Hello marinet, 

Could you please follow these steps for downloading/installing Amelia: 

1) Download the zip from our store or from the email that you received when you made the purchase

2) Use FTP to open /yourwordpressfolder/wp-content/plugins

3) Delete existing ameliabooking folder

4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5) Go to WP-admin panel, open Plugins section

6) Deactivate Amelia Plugin, and then activate it again

7) Clear server and browser cache

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If you are using hosting where you are not allowed to your FTP  then follow those instructions:

1) Download the zip from our store or from the email that you received when you made the purchase

2) Delete Amelia plugin from WordPress Plugins page

3) Click on Add new on Plugins page

4) Click on Upload plugin on Plugins page

5) Choose previously downloaded ameliabooking zip file

6) When uploading is done, please Activate Amelia plugin

7) Clear server and browser cache.

Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.

Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Have you already done this and still have an issue? Please let me know,