Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi Guys,
Loving the plugin, I've become an affiliate too which is why it's even more important for me to understand all it's features and benefits in depth. Anway my request today is, I want two calendar availabilities one for leads for booking a discovery call, because I want to inject scarcity to potential leads I only want my discovery availability showing on my calendar three designated times on my calendar. But for my existing clients I want them to see a completely different availability slots with far more availability.
Finally, I followed all the steps for appointments to sync to my google calendar so I can see it on my phone and even better recieve notifications but that doesn't seem to be working.
Hello Adam,
Apologies for replying late, we are not working on weekends.
Thanks for your kind words! Unfortunately, you can't show different time slots for the same employee/service depending on something else. If I understood you well?
Could you please tell me do you have some error in the error log when you try to add the appointments to your calendar? What exactly is the issue? Have you allowed less secure apps in your Google account (https://devanswers.co/allow-less-secure-apps-access-gmail-account/)?
Thanks!
No problem, I managed to sort it. I just choose the working hours for the employee and allocate a service to them hours so in the appointment booking specific hours are shown for that service e.g my discovery calls are only available on Tuesday morning, Thursday Evening and Saturday afternoon
Also appointments now come up on my calendar but I have new problem, I would like to know more about the details of the person who made the appointment. Is that possible. At the moment, it is only showing what the appointment is for, for example personal training, coaching call etc.
1. I still have the problem of not receiving confirmation emails, sms is fine.
2. Is it possible to have different advanced booking and cancellation times for each service
Hello Adam,
Great, glad to hear you managed to solve your issue.
would like to know more about the details of the person who made the appointment
You can add the placeholders from the 'Notifications' Section in Amelia to the 'Event description' field in Amelia -> Settings -> Google Calendar Settings (click on the placeholder that you want in </> Show Email Placeholders in Amelia -> Notifications and paste it in the above mentioned field).
1. Could you please tell me have you set up everything in the notifications settings? What mail service do you use?
2. Unfortunately, this is not possible in Amelia at the moment.
P.S. When you have more questions or issues which are not related to the title of the active ticket can you please open new tickets, and we will help you there. This way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket .
Thank you for understanding!