As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Simon Hume Notifications VanishedClosed   Amelia   Updated November 22, 2019 at 10:03am   4 Most recent comment from [deleted]:Hello Simon, It would be best to delete everything connected to Amelia and install the plugin again. And if you need help with any step please let me know. You can follow these steps to install the ... Jérôme Trehin ClienteClosed   Amelia   Updated November 21, 2019 at 2:40pm   6 Most recent comment from [deleted]:Great, glad to hear that!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Thomas Feder Booking system can not check outClosed   Amelia   Updated November 21, 2019 at 12:18pm   8 Most recent comment from Aleksandar Vuković:You're welcome Thomas.Glad I could help.Well, we are using the Duplicator plugin, which transfers all the files and also the tables to database. I haven't checked the foreign keys, thoug ... Thomas Feder Event ShortcodeClosed   Amelia   Updated November 21, 2019 at 9:18am   4 Most recent comment from Aleksandar Vuković:You're welcome, Thomas.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Martynas WebhooksClosed   Amelia   Updated November 20, 2019 at 3:34pm   6 Most recent comment from [deleted]:Great, glad to hear that !You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Marc Maessen Link to specific eventClosed   Amelia   Updated November 20, 2019 at 3:31pm   12 Most recent comment from [deleted]:You are welcome, Marc. :) If you have any other questions or concerns feel free to open a new ticket and we will gladly help, dan ohara Need help with the smtp relay and google calendar syncClosed   Amelia   Updated November 20, 2019 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello dan oharaThank you for your purchase.I'm sorry you didn't find the tutorial useful, but I just went through it 3 times using the documentation, and it is spot on. Please take a look ... lilianne I bought Amelia now says is expiredClosed   Amelia   Updated November 20, 2019 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello lilianne.Thank you for your purchase.Are you referring to WordPress' error when trying to upload the plugin?The link you have followed has expired...Please note that our plugin is around 6 ... Cyrus Roussilhes Installing Amelia in WordpressClosed   Amelia   Updated November 20, 2019 at 11:14am   5 Most recent comment from [deleted]:Hello Cyrus, Great, glad to hear that it worked!Best of luck with the sessionsIf you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Marc Maessen Edit Event Attendee Details or disable visability Capacity numberClosed   Amelia   Updated November 20, 2019 at 11:10am   11 Most recent comment from [deleted]:Hello Ben, I see Marc have already sent you the code so there it isIf you have any other questions or concerns feel free to open a new ticket and we will gladly help, Thanks for helping out, Marc!  stuart kennedy greyed out form fields in chromeClosed   Amelia   Updated November 20, 2019 at 10:04am   6 Most recent comment from Aleksandar Vuković:Hello again fabloriaAre you still logged in?If you're logged in as administrator you won't be able to change the information in the booking form. You can test this if you open the booking p ... Jaap Bijl services at specific dates/timesClosed   Amelia   Updated November 19, 2019 at 2:07pm   6 Most recent comment from Aleksandar Vuković:You're welcome, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. lilianne PayPal setting upClosed   Amelia   Updated November 19, 2019 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello lilianne.Thank you for your purchase.Have you gone through Payment Configuration and set up PayPal?If you did, you also need to enable it through Payment settings in Amelia. It works quite well ... thedollarhippyclub Working hours and days offClosed   Amelia   Updated November 19, 2019 at 1:40pm   2 Most recent comment from [deleted]:Hello thedollarhippyclub, Thank you for your purchase!Could you please tell me have you set the work hours in the Employees section? Or just in the global work hours? Also, if you haven't done ... Bruno Gall On-site paymentClosed   Amelia   Updated November 19, 2019 at 9:21am   8 Most recent comment from Aleksandar Vuković:Hi again Bruno.Unfortunately, we don't have enough API functionality to create customers, so they can be stored by Stripe customer ID in our plugin.I have forwarded this to our development team ...