We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

damien all options visibles, no dropdownClosed   Amelia   Updated October 11, 2019 at 10:28am   18 Most recent comment from Aleksandar Vuković:Sure thing, damienIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. sogofactory Events displayClosed   Amelia   Updated October 11, 2019 at 10:27am   4 Most recent comment from [deleted]:Hello sogofactory, I am not sure if I understood you well. Do you mean on this one:Also how work the ID shortcode for multiple events? ID="1,2,3" is not workingThis can't be an option for now, ... Francis Multiple Google CalendersClosed   Amelia   Updated October 11, 2019 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello Francis.I am sorry to disappoint you, but unfortunately this has not been added to our to-do list yet.Thank you for your suggestion, though. I will forward it to our development team, so they c ... PHUONG NGUYEN booking onlineClosed   Amelia   Updated October 11, 2019 at 8:18am   5 Most recent comment from [deleted]:Hello PHUONG NGUYEN,We are sorry to hear that you don't find Amelia suitable for your needs!In order to get a refund, you need to log into http://store.tms-plugins.com/ with the credentials you ... TIFFANY GIPSON Employee EmailsClosed   Amelia   Updated October 10, 2019 at 6:08pm   2 Most recent comment from Aleksandar Vuković:Hi again TIFFANY.Like I mentioned in the other ticket, we'll need to go in and take a look.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and t ... Andy Emails to EmployeeClosed   Amelia   Updated October 10, 2019 at 6:06pm   8 Most recent comment from Aleksandar Vuković:Hi again Tiffany.I guess you did a test booking while logged in as admin, and that's how your ID is now stored in the database.Also check if the option to check the e-mail is enabled in Roles set ... Jejuan Error during purchaseClosed   Amelia   Updated October 10, 2019 at 11:31am   2 Most recent comment from [deleted]:Hello Jejuan,Can you please check again your Live Client ID and Live Secret on your PayPal account? You have Sandbox and Live credentials. With PayPal there is only two ways where customers can ma ... BlazingDragon IDEAL paymentsClosed   Amelia   Updated October 10, 2019 at 11:23am   4 Most recent comment from [deleted]:Hello BlazingDragon, Thank you for your suggestion and for the detailed explanations!I will forward this to our development team so they can check out how much time and work this requires and when c ... Remko Sieben Hide capacity in event list front-endClosed   Amelia   Updated October 10, 2019 at 11:07am   6 Most recent comment from Aleksandar Vuković:Nope, Remko, that's just fine.Using CSS is what I would suggest.Glad to hear this helped.Best regards. Donald McGuinn General Payment BookingClosed   Amelia   Updated October 10, 2019 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello Donald Thank you for your purchase. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. I can offer a workaround, thoug ... Ofek Sitbon Recharge amountClosed   Amelia   Updated October 10, 2019 at 9:44am   6 Most recent comment from Aleksandar Vuković:Hi again Ofek.Yeah, the placeholder should work for SMS notifications as well. Only we didn't include the placeholder in the SMS Placeholders list, so you'll have to copy it from the e-mail ... Andrius Backend UI issue - clicking anywhere loses all the info enteredClosed   Amelia   Updated October 10, 2019 at 9:21am   3 Most recent comment from Andrius:"I will definitely forward your suggestion to our development team, so they can review it and hopefully find a solution for this issue."It'd be great! Hope you can find a solution to this. I ... Dafra Sanou Custom forms in confirmation email for employeeClosed   Amelia   Updated October 10, 2019 at 8:23am   2 Most recent comment from [deleted]:Hello Dafra Sanou, Thank you for your purchase!When you go to Amelia -> Notifications - Email Notifications you can choose two types "To Customer" and "To Employee" and when you click on "To Employe ... Andrius Google / Facebook conversion trackingClosed   Amelia   Updated October 9, 2019 at 3:24pm   4 Most recent comment from [deleted]:Hello Andrius,  You are welcome! Great, glad to hear it worked! If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  chosecz Meeting over one dayClosed   Amelia   Updated October 9, 2019 at 3:19pm   2 Most recent comment from [deleted]:Hello chosecz,Thank you for your purchase!Unfortunately, you can't make a service that long (two days) in Amelia at the moment. I thought of making a service 23 hours and extras another 23 h bu ...