Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi,
I don't get notification mails, nothing is sent to either clients or staff.. SMTP settings does not seem to work. I use one.com as a web host.
This page shows settings:
https://help.one.com/hc/sv/articles/115005594305-Kan-jag-använda-One-com-s-SMTP-server-
The above example is for SMTP server, the other one below is for "websites" I've tried both an none works
Hello Michel,
Thank you for your purchase!
In the documentation we have written configuration for Gmail as an example, so for other mail services different configuration may be needed. For you service, as I can see on the link you sent me:
So, have you tried setting it like this (the first option since it is for SMTP):
host: send.one.com
port: 587
Secure: STARTTLS
Your username and password?
If that doesn't work you can try changing the port to : 465 and secure to TLS.
At the end, try changing port to 25 and secure to STARTTLS.
Have you maybe tried all of these and none of them worked?
Please let me know if any of these worked,
I've tried everything, all sorts of combinations and It says that it does not send. Is host and server the same thing, should it be same values in both? and by STARTTLS I assume you mean the setting "TLS" since "STARTTLS" is not an option... and username can be the same as outgoing e-mail...?
Hello Michel,
Yes, sorry TLS should be fine here. Yes, server and host is the same so in your case one.com. Could you please tell me have you tried here with send.one.come? Or with mailout.one.com? Or both?
Please try with both and below try these:
Port: 587
Secure: TLS
SMTP username/password - your one account username/password
Sender name : your name
Sender Email : It doesn't need to be the same as above SMTP username but please try using the same email.
If this doesn't work, please contact your mail service provider, maybe they can help out with this. Not sure if I can help you more with this unfortunately, this is more connected to the mail service configuration than to Amelia. Their parameters are only copy/pasted to Amelia.