As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Thiago Unable to pay in the pluginClosed   Amelia   Updated November 25, 2019 at 1:59pm   2 Most recent comment from Aleksandar Vuković:Hello Thiago.Thank you for your purchase.Issues like this usually happen when you leave the "Test" or "Sandbox" mode on, and you're trying to pay with live credentials or a real credit card. Also ... darren Email notifications won’t workClosed   Amelia   Updated November 25, 2019 at 10:30am   6 Most recent comment from [deleted]:Hello darren, You are welcome. As I replied to your other ticket, we deactivated your code so please try activating it now. Let me know if you still have issues,  Clemens Additional persons notificationClosed   Amelia   Updated November 25, 2019 at 10:29am   25 Most recent comment from Miloš Jovanović:Hi Clemens,Thank you very much for the review , it really means a lot to us.Have a great day.Best regards. Lineandorsen Booking button disappear and looks weirdClosed   Amelia   Updated November 25, 2019 at 9:37am   2 Most recent comment from [deleted]:Hello Lineandorsen, Sorry for replying late, we are not working on weekends.This is probably due to the theme that you use. Could you please change your theme and check if the issue is gone?  kellyminks Service Catalog Appearance IssueClosed   Amelia   Updated November 25, 2019 at 9:25am   2 Most recent comment from [deleted]:Hello Kelly,  Thank you for your purchase!Apologies for replying late, we are not working on weekends. This behavior is strange. Could you please provide me a temporary WP-admin login for your sit ... William Decker Email notificationsClosed   Amelia   Updated November 25, 2019 at 9:14am   2 Most recent comment from [deleted]:Hello Bill Decker,  Apologies for replying late, we are not working on weekends.  Yes, this is caused by the plugin that you use for SMTP, as you said Post SMTP. So, if you are using another plugin ... Lineandorsen Stripe don't receive booking information (name, email)Closed   Amelia   Updated November 25, 2019 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hi again LineandorsenIf you mean that the customer details don't appear on Stripe, I'm afraid that this is how the integration works at the moment. However, I can send you a zipped file wh ... darren wont updateClosed   Amelia   Updated November 25, 2019 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello darrenThere was an issue with auto-update in one of our previous versions. That has been fixed with version 2.3, so after you update the plugin, you won't be having these issues anymore.Ple ... Julian EVENTSClosed   Amelia   Updated November 25, 2019 at 8:02am   2 Most recent comment from Aleksandar Vuković:Hello Julian.Thank you for your purchase.Everything you create with Amelia should be displayed on the front-end with the use of our shortcodes. Specifically for Events:[ameliaevents]You can take a lo ... Rasmus Oejvind Getting Informatoin About Completed Bookings To Google Ads Conversion TrackerClosed   Amelia   Updated November 25, 2019 at 7:59am   2 Most recent comment from Aleksandar Vuković:Hello Rasmus.Thank you for your purchase.What you can do is to set Redirect URL in General settings of plugin, so when customers come to that Congratulations page it will be shown Finish button, so w ... Arvynn Lleno Problem when using Amelia on a mobile deviceClosed   Amelia   Updated November 22, 2019 at 4:50pm   2 Most recent comment from [deleted]:Hello Arvynn, Please add this script to the page where you have your Amelia shortcode:  window.ameliaBooking = {disableScrollView: true}and let me know if it worked! Thanks İbrahim Etem ŞANLIER Any appointment calendar created with short code, do I show it on another website?Closed   Amelia   Updated November 22, 2019 at 2:22pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, İbrahimIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. İbrahim Etem ŞANLIER Add to calander for woocommerceClosed   Amelia   Updated November 22, 2019 at 2:22pm   4 Most recent comment from [deleted]:You are welcome, Ibrahim. Hopefully, the development team will find some solution for this. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Andrius Page automatically scrolls down on mobile after time slot selectionClosed   Amelia   Updated November 22, 2019 at 11:05am   8 Most recent comment from [deleted]:Great, glad to hear that! You are welcome. If you have any other questions or concerns open a new ticket and we will gladly help, İbrahim Etem ŞANLIER özellikle '0' ücreti alan hizmetler için (ücretsiz); Ödeme adımını atla ve hemen randevu al?Closed   Amelia   Updated November 22, 2019 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello İbrahim Etem ŞANLIER.No worries, I'll take a look at that other ticket, and reply there. This ticket will be closed.