As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Aimee not able to schedule appointmentsClosed   Amelia   Updated April 23, 2020 at 9:43am   6 Most recent comment from [deleted]:Hello Aimee, If you disable the option Allow booking below minimum capacity:  in Amelia -> Settings -> Appointments, then someone can't book an appointment without filling in the minimum capac ... Jan Riedel Different prices for the SAME eventClosed   Amelia   Updated April 23, 2020 at 9:33am   2 Most recent comment from [deleted]:Hello Jan, Thank you for your purchase. Unfortunately, there isn't an option to create events with several prices in Amelia with its current built-in features. Event is created with a set (one) ... Amol Custom fields notification by emailClosed   Amelia   Updated April 23, 2020 at 8:02am   2 Most recent comment from Aleksandar Vuković:Hello AmolI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment there is no way of adding attachments to the email ... Cantaut assign serviceClosed   Amelia   Updated April 23, 2020 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello SébastianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only assign services to employees, so if you need ... Caleb Colosky Business NeedClosed   Amelia   Updated April 22, 2020 at 4:43pm   2 Most recent comment from [deleted]:Hello Caleb Colosky, Unfortunately, these options are not available in Amelia with its current built-in features. As these features are not requested much by our users, for me they are new ones so ... Aimee configuring special dayClosed   Amelia   Updated April 22, 2020 at 4:13pm   2 Most recent comment from Aleksandar Vuković:Hello AimeePlease check what's the "Default time slot step" in Amelia's General settings.To set up half-hour increments, it needs to be set to one of the following:5 minutes; 10 minutes; 15 ... Nicolas Helo Its not showing my custom designClosed   Amelia   Updated April 22, 2020 at 4:12pm   2 Most recent comment from Aleksandar Vuković:Hello NicolasThank you for your purchase.This is not how Amelia should look like.Please check if you have CURL installed and updated on your server, and test again. Also, please check your PHP version ... lmi2014 Add images to notification emailClosed   Amelia   Updated April 22, 2020 at 3:53pm   8 Most recent comment from Aleksandar Vuković:Hi again EnzoWell, it's not that frequently requested, to be honest, so it's not high up on our "ideas" list.I believe you guys are the only ones who asked me this. I'm not sure about m ... Enzo Sub-categoriesClosed   Amelia   Updated April 22, 2020 at 12:58pm   2 Most recent comment from [deleted]:Hello Z3NO, Unfortunately, there isn't such option in Amelia with its current built-in features. I will add this as a feature request to our list, so it can be considered for implementation in ... Ilya appointment timeClosed   Amelia   Updated April 22, 2020 at 12:30pm   4 Most recent comment from Aleksandar Vuković:Hi again IlyaYou can add tags to events, and then create different pages for different tags, like:[ameliaevents tag='1'][ameliaevents tag='123'][ameliaevents tag='test']T ... Manuel Please Wait Error / status code 500Closed   Amelia   Updated April 22, 2020 at 11:29am   23 Most recent comment from [deleted]:You are welcome, Manuel. Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Amol Skip Cart Page After BookingClosed   Amelia   Updated April 21, 2020 at 4:49pm   2 Most recent comment from [deleted]:Hello Amol, I just see now I made a mistake in the answer there, I mixed up the pages, you need to set the property page to checkout not to cart, as the cart page is set by default. So you need t ... Simona Nicoleta Hauca problem with google calendar syncClosed   Amelia   Updated April 21, 2020 at 2:33pm   4 Most recent comment from [deleted]:Hello Simona Nicoleta Hauca, Thank you for your purchase and apologies for replying late, we had a couple of non-working days, Friday - Monday, due to a national holiday. Thank you for the crede ... Katherine Fung Checkout w/WoocommerceClosed   Amelia   Updated April 21, 2020 at 2:12pm   10 Most recent comment from [deleted]:Hello Katherine, Apologies for replying late, we had a couple of non-working days, Friday - Monday, due to a national holiday. You are welcome! Great, glad to hear that!If the string is coming fro ... reema ali Translate the front-end formClosed   Amelia   Updated April 21, 2020 at 12:05pm   3 Most recent comment from Aleksandar Vuković:Hello reema ali, hello Heinz.Thanks for your assistance.At the moment - Amelia can be translated, like Heinz implied, with POEDIT or Loco Translate easily.For this to work, you would need to trans ...