We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Vasily Alekseenko Dashboard for eventsClosed   Amelia   Updated April 14, 2020 at 9:32am   2 Most recent comment from [deleted]:Hello Vasily Alekseenko, Unfortunately, the dashboard doesn't show Events in Amelia, as you saw. The Events feature is added later to Amelia and it still doesn't have all the functionaliti ... Nathan Hiemstra Javascript errorClosed   Amelia   Updated April 14, 2020 at 8:57am   6 Most recent comment from [deleted]:You are welcome, Nathan. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Vasily Alekseenko Date filter on Events pageClosed   Amelia   Updated April 14, 2020 at 8:41am   2 Most recent comment from [deleted]:Hello Vasily Alekseenko, That is how the date picker works for the events list - you can choose one date only, and it will show all events in the future starting from the date you have chosen. So, i ... Vasily Alekseenko Events filtered by employee IDClosed   Amelia   Updated April 14, 2020 at 8:37am   2 Most recent comment from [deleted]:Hello Vasily Alekseenko,Thank you for your purchase.Unfortunately, there isn't a possibility to filter the events by Staff in Amelia with its current built-in features. The possible shortcodes f ... Baguet Zoom updateClosed   Amelia   Updated April 14, 2020 at 7:22am   2 Most recent comment from Aleksandar Vuković:Hello BaguetThank you for your purchase.You don't need to create meetings manually through Zoom. When you connect your Zoom account with Amelia, and link your employee to the Zoom account you nee ... Katherine Fung Woocommerce integrationClosed   Amelia   Updated April 14, 2020 at 7:13am   3 Most recent comment from Aleksandar Vuković:Hello KatherineSorry for the late response. We have an increased amount of tickets coming in, so response times are longer than usual.Thanks for letting us know the issue has been resolved.If you have ... Marco amelia depositClosed   Amelia   Updated April 14, 2020 at 7:05am   2 Most recent comment from Aleksandar Vuković:Hello MarcoWe're planning to release deposits by the end of May, but I can't promise anything. Can you please tell me what the use case would be, so I can forward it to our development tea ... GHENAM Several bookings at the same timeClosed   Amelia   Updated April 14, 2020 at 6:35am   6 Most recent comment from Aleksandar Vuković:Hello again GHENAMUnfortunately, I too would only be able to offer a front-end solution, but the back-end wouldn't be affected by this.What you're looking for to do is change the behavior a ... Winson In terms of working hoursClosed   Amelia   Updated April 14, 2020 at 6:26am   3 Most recent comment from Aleksandar Vuković:Hello WinsonThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marco Event planningClosed   Amelia   Updated April 13, 2020 at 4:27pm   4 Most recent comment from Aleksandar Vuković:Hello Marco Unfortunately, at the moment the plugin can't create events that will be recurring bi-weekly. So, you would need to create an event for every occurrence. I don't, however, unders ... Lawrence refundClosed   Amelia   Updated April 13, 2020 at 1:37pm   2 Most recent comment from Aleksandar Vuković:Hello LawrenceI'm sorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchas ... Josep Antoni Create Catalan POEClosed   Amelia   Updated April 13, 2020 at 1:24pm   3 Most recent comment from [deleted]:Hello Josep Antoni , Thank you for your purchase. Glad to see you managed to find a solution to the issue you had. We recommend translating the plugin using one of the plugins for this purpose, l ... Aseem Sharda Amelia CustomizationClosed   Amelia   Updated April 13, 2020 at 12:02pm   2 Most recent comment from [deleted]:Hello Aseem Sharda,  Thank you for your purchase and apologies for replying a bit later, we are not working on weekends. Unfortunately, there isn't a possibility to skip the Time Slot option in ... Davide Tantillo Add hours and services in Employee>Days Off tabClosed   Amelia   Updated April 13, 2020 at 10:42am   4 Most recent comment from [deleted]:Hello Davide, Apologies for replying a bit later, we are not working on weekends. Glad to hear that! You are welcome. The Special days feature is explained in the documentation on the Employees pag ... Leah Enable Customer Pane;Closed   Amelia   Updated April 13, 2020 at 8:39am   2 Most recent comment from [deleted]:Hello Leah, Apologies for replying late, we are not working on weekends. The Customer Panel features was added in version 2.4 of Amelia, so you probably have some later version of the plugin. Please ...