We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniel Rose Unlimited CouponClosed   Amelia   Updated April 3, 2020 at 4:42pm   2 Most recent comment from [deleted]:Hello Daniel, Unfortunately, there isn't a possibility to set the Coupon to have 'Unlimited' usage, but, as you said, you can set the limit to some high number, that couldn't be ... Daniel Rose Recurring appointments and setting to close 1 hour beforeClosed   Amelia   Updated April 3, 2020 at 4:37pm   2 Most recent comment from [deleted]:Hello Daniel, Thank you for your purchase. You are correct, there isn't a possibility to set this up without manually changing each event, unfortunately. We have this in our feature requests lis ... Marc Hammoud How to generate a link to a specific service?Closed   Amelia   Updated April 3, 2020 at 4:04pm   2 Most recent comment from [deleted]:Hello Marc, Yes, all services are with same link as they are on one page. So, you can't have separate links for different services, unfortunately. You can only create pages with specific service ... zbyneksmetana direct checkout pageClosed   Amelia   Updated April 3, 2020 at 2:28pm   4 Most recent comment from Aleksandar Vuković:You're welcome, zbyneksmetanaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. William LeTourneau Plug-In Not ShowingClosed   Amelia   Updated April 3, 2020 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello WilliamThank you for your purchase.Which version of PHP and WordPress do you have installed? It shouldn't matter, though, but just for info.If you installed the plugin, it should be there.P ... Uma Bode Change post-booking messageClosed   Amelia   Updated April 3, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello UmaYou can change the wording in that message by installing Loco Translate, open Amelia through that plugin, and search for "Congratulations!". You will see the string, and you simply need to ... Coleman Reyna SMTP not connectingClosed   Amelia   Updated April 3, 2020 at 1:27pm   4 Most recent comment from Aleksandar Vuković:You're welcome ColemanI'll close this one, and if you have any questions about the other ticket, please respond there, and I'll gladly help. Therese Jordan Step by step wizard not working with elementor pro pop upsClosed   Amelia   Updated April 3, 2020 at 12:29pm   2 Most recent comment from [deleted]:Hello Theres Jordan, Thank you for your purchase. Unfortunately, there is this conflict with the Elementor Popup and we have some fix for it. Some customization is needed for it to work. First, you ... maraja Pending Event NotificationClosed   Amelia   Updated April 3, 2020 at 12:22pm   2 Most recent comment from [deleted]:Hello Maraja, Thank you for your purchase. Unfortunately, there isn't a possibility for Events to have pending status in Amelia with its current built-in features. The Events feature is much ne ... Santi Conect Wp user with Amelia userClosed   Amelia   Updated April 3, 2020 at 11:41am   6 Most recent comment from Aleksandar Vuković:Hi again SantiNothing, really.When a user clicks on that URL, the appointment should be canceled, and the user redirected to either the home page, or booking page.You can create a couple of new pages ... Seung Jung Need to show customer phone # on calendar + Google CalClosed   Amelia   Updated April 3, 2020 at 11:15am   2 Most recent comment from [deleted]:Hello Seung Jung , Thank you for your purchase. There isn't a possibility to add these information to the Amelia calendar, unfortunately. As you already saw, all placeholders/information are ... Andrew PaymentsClosed   Amelia   Updated April 2, 2020 at 11:13am   2 Most recent comment from [deleted]:Hello Andrew, Thank you for your purchase. There is an error with the PayPal credentials on your website. Please look at the attachment.  Could you please check if you turned off Sandbox mode in ... Enzo Customer Panel in WebhookClosed   Amelia   Updated April 2, 2020 at 10:53am   2 Most recent comment from Aleksandar Vuković:Hello Z3NOThank you for your purchase.I'm sorry to disappoint you, but unfortunately you can't catch that placeholder with web hooks. There's only one URL you can pass from the settings ... Omar Bolzan Notifications does not workClosed   Amelia   Updated April 2, 2020 at 10:16am   8 Most recent comment from [deleted]:Hello Omar, Glad to hear that the issue is goneThanks for letting me know. I can't think of any reason in Amelia that would cause just the notifications to not be sent, and everything else to ... Katherine Fung pay what you wish ability?Closed   Amelia   Updated April 2, 2020 at 9:42am   4 Most recent comment from Aleksandar Vuković:Hi again KatherinePayPal, Stripe and WooCommerce need to have a specific price, and can't work without it.If you need people to decide how much they are going to pay (if anything), you can add a ...