We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tiffany Paige PayPal interagationClosed   Amelia   Updated April 13, 2020 at 8:15am   4 Most recent comment from [deleted]:You are welcome, Tiffany. Glad to see the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. W Correct IP Address Not Picking UpClosed   Amelia   Updated April 13, 2020 at 8:03am   4 Most recent comment from Aleksandar Vuković:Hi again WaseemI can confirm it's not working for me either, it's selecting South Africa regardless if I enable VPN or not.Can you confirm this is how General Settings are configured?If ye ... Heinz Robert Employees frontend?Closed   Amelia   Updated April 13, 2020 at 7:11am   4 Most recent comment from Aleksandar Vuković:Hi again HeinzWell, I'll definitely forward that to our development team as a feature suggestion for future development.Hopefully they'll be able to add that. Kal Google Calendar Entry QueryClosed   Amelia   Updated April 10, 2020 at 4:26pm   2 Most recent comment from [deleted]:Hello Kal, This ticket was assigned to me, so I will help out. If the employee has connected to Google calendar in Amelia and if they create an event in their Google calendar with status Busy, and ... Jesse Lavender Multiple AppointmentsClosed   Amelia   Updated April 10, 2020 at 4:17pm   6 Most recent comment from [deleted]:Hello Jesse, You are welcome. Sorry for the misunderstanding. I see, you can achieve that if you disable the option Allow booking below minimum capacity in Amelia -> Settings -> Appointments, as ... Sampath Shenoy Event FunctionalityClosed   Amelia   Updated April 10, 2020 at 1:52pm   4 Most recent comment from Aleksandar Vuković:Good news, SampathThanks for letting me know. Emily Davis CouponsClosed   Amelia   Updated April 10, 2020 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello EmilyThank you for your purchase.You can create a coupon and define after how many bookings the notification with the coupon will be sent to the customer: You would need to add the %coupon_1% p ... irsllc0621 Moore Viewing AttendeesClosed   Amelia   Updated April 10, 2020 at 12:26pm   12 Most recent comment from Aleksandar Vuković:Hi guys.I'm not sure how exactly this issue occurs, since I personally tried removing attendees from events to replicate this issue, but I couldn't.The plugin does allow you to delete them, ... Heinz Robert Strange mobile behaviour for [ameliasearch]Closed   Amelia   Updated April 10, 2020 at 12:14pm   6 Most recent comment from [deleted]:Hello Heinz, Yes, that is the view on smaller screens. Unfortunately, they can't change that now, but we will consider applying some changes to that view in the future releases. If you have an ... MIKE GAS Catalog not displayedClosed   Amelia   Updated April 10, 2020 at 10:04am   13 Most recent comment from [deleted]:Hello MIKE GAS , Thank you. The refund process usually takes 5-7 days as it needs to go through our sales provider, Paddle. There is probably more traffic there these days, so please be patient i ... Marie Rosalie Shortcode NOT WORKING!Closed   Amelia   Updated April 10, 2020 at 10:02am   2 Most recent comment from [deleted]:Hello Marie Rosalie,Glad to see the issue is gone! Thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Amol File attachment to formClosed   Amelia   Updated April 10, 2020 at 8:33am   4 Most recent comment from [deleted]:You are welcome, Amol.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Konstantinos Karakatsoulis Front-end slot remains availableClosed   Amelia   Updated April 10, 2020 at 8:11am   4 Most recent comment from [deleted]:You are welcome! Glad I could help. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. misterwoodman Woodruff Shortcode not workingClosed   Amelia   Updated April 10, 2020 at 8:09am   4 Most recent comment from Aleksandar Vuković:Hello again misterwoodman.The issue is with Divi Logo Swap plugin. When I enabled PHP errors through Amelia, I saw this:Warning: Use of undefined constant register_setting - assumed 'register_se ... Tiffany Paige does not work on siteClosed   Amelia   Updated April 9, 2020 at 3:45pm   4 Most recent comment from [deleted]:Hello Tiffany, You are welcomeGlad to see the issues are gone!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.