We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

viatordigital Events with multiple datesClosed   Amelia   Updated April 8, 2020 at 2:05pm   8 Most recent comment from [deleted]:Hello Max, You are welcome. Yes, that is correct, you can create one event with separate dates, if you need that, and it will be counted as one event - so one price and one booking. Stay safe!If y ... Laurent remove price when 0 (CSS)Closed   Amelia   Updated April 8, 2020 at 1:59pm   9 Most recent comment from Aleksandar Vuković:Hi again fabloria Sure, but wouldn't it also be better if we did this on your private ticket instead of flooding Laurent's ticket? In short - you need to inspect the element, find what you w ... Takuya Matsumoto query string dousen't work my serverClosed   Amelia   Updated April 8, 2020 at 1:29pm   4 Most recent comment from [deleted]:Great, glad to see thatYou are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Heinz Robert Zoom Meeting for Bookings?Closed   Amelia   Updated April 8, 2020 at 11:41am   6 Most recent comment from Aleksandar Vuković:You're welcome HeinzI'm glad to hear it works fine for you as well!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. zbyneksmetana Change frontend behaviurClosed   Amelia   Updated April 8, 2020 at 8:21am   10 Most recent comment from Aleksandar Vuković:Hello again zbyneksmetanaYeah, I'm afraid you're correct. Not just the custom field, but the other Booking forms below that one.Unfortunately, there are no unique identifiers that would hide ... Coleman Reyna SMTP not connectingClosed   Amelia   Updated April 7, 2020 at 3:38pm   12 Most recent comment from Aleksandar Vuković:Could be, Coleman, but I don't believe so.Just to be on the safe-side please check with your hosting provider which PHP version you have installed on your website?If it's less than 7, pleas ... ditisthema languageClosed   Amelia   Updated April 7, 2020 at 3:29pm   2 Most recent comment from [deleted]:Hello ditisthema, The plugin's translations are done by our users and they send them to us so they can have them after updates, and for other users to use them as well. The only language we pr ... docilein BookingClosed   Amelia   Updated April 7, 2020 at 1:43pm   4 Most recent comment from [deleted]:Hello docilein,We are sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund you need to login to http://store.tms-plugins.com/ with the credentials ... Amol Zoom call integrationClosed   Amelia   Updated April 7, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hello Amol, We released version 2.6. You can update the plugin manually, if you need, following these steps:  1) Download the zip from our store  2) Use FTP to open /yourwordpressfolder/wp-content ... Karim Front end behavorClosed   Amelia   Updated April 7, 2020 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello KarimMedia queries should be included in curly brackets, like this: @media only screen and (min-width: 360px) and (max-width: 1200px) { .wpdt-c img { height: auto !important; } }S ... docilein Working hoursClosed   Amelia   Updated April 7, 2020 at 8:35am   4 Most recent comment from Aleksandar Vuković:Hi again docileinYou need to add a break during your employee's work hours, so just click on the "+" sign, and select "Breaks", and select the time during your employee's work hours when he& ... Saad Saleem Show all eventsClosed   Amelia   Updated April 7, 2020 at 8:09am   4 Most recent comment from [deleted]:Hello Saad Saleem, You are welcome. This is saved in the database, so you can try changing it there. Find the wp_options table in your database and within it find the amelia_settings option value - ... Uriah Bullard Service Id #Closed   Amelia   Updated April 7, 2020 at 7:21am   6 Most recent comment from Aleksandar Vuković:You're welcome MarcIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. zbyneksmetana Field validationClosed   Amelia   Updated April 7, 2020 at 7:21am   4 Most recent comment from Aleksandar Vuković:Hi again zbyneksmetanaThanks for sharing this with me.I'll forward it to our development team, so they can take a look.In the mean-time, you can try modifying that procedure, and applying it in A ... Laurent Zoom et JitsiClosed   Amelia   Updated April 6, 2020 at 3:35pm   2 Most recent comment from [deleted]:Hello Laurent, No, we don't have in plan the integration with Jitsi. I will add this feature request to our list so it can be considered for implementation in the future. If you have any other ...