We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jason Chong ICS linkClosed   Amelia   Updated May 26, 2020 at 4:56pm   6 Most recent comment from [deleted]:I will add it to our feature requests list so it can be considered for implementation in the future. If you have any other questions or issues feel free to open a new ticket and we will gladly help. Simon Horner Setting upClosed   Amelia   Updated May 26, 2020 at 4:40pm   4 Most recent comment from [deleted]:You are welcome, Simon. Glad to see that. If you have any other questions or issues feel free to open a new ticket and we will gladly help. andrea marucci IntegrationClosed   Amelia   Updated May 26, 2020 at 4:03pm   2 Most recent comment from Miloš Jovanović:HI andrea,Thank you for your purchase.At near future maybe Google hangouts, but there are some more features that are requested from our users that are priority at the moment.I will add your suggesti ... Amit Gupta Page scrolls down/up when clicked on categories - servicesClosed   Amelia   Updated May 26, 2020 at 3:04pm   6 Most recent comment from [deleted]:Hello Amit, I will add more payment options  (and Paytm) as well as a feature request to our list. Stay safe. If you have any other questions or issues feel free to open a new ticket and we will ... Warren Enforce time between appointmentsClosed   Amelia   Updated May 26, 2020 at 1:54pm   2 Most recent comment from [deleted]:Hello Warren, Unfortunately, it isn't possible to set a limit to the number of appointments one customer books for a day or for any time period, there isn't any such limit for that matter ... Javier Mombiela ElementorClosed   Amelia   Updated May 26, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Javier, I am not sure if I understood your question quite well. There is a Shortcode widget in Elementor that you can use for putting Amelia shortcode on your page. You will find this widget, ... Sajan Nair Speed ProblemsClosed   Amelia   Updated May 26, 2020 at 10:38am   6 Most recent comment from [deleted]:You are welcome, Sajan!If you have any other questions or issues feel free to open a new ticket and we will gladly help. Souphan Keodouangkham Customizing Category ListingClosed   Amelia   Updated May 26, 2020 at 10:22am   4 Most recent comment from [deleted]:You are welcome! Glad to see that. If you have any other questions or issues feel free to open a new ticket and we will gladly help. DigitalWorkshops Categories are not loading nor services, booking constantly loading.Closed   Amelia   Updated May 26, 2020 at 10:16am   4 Most recent comment from [deleted]:Hello DigitalWorkshops, Glad to see the issue is gone. Thank you for letting us know. You are welcome. If you have any other questions or issues feel free to open a new ticket and we will gladly h ... Susanna Townsend MultisiteClosed   Amelia   Updated May 26, 2020 at 10:02am   2 Most recent comment from [deleted]:Hello Susanna, Yes, Amelia can be installed and it works on a multisite. If you have any other questions or issues feel free to open a new ticket and we will gladly help. Francesco Hide selection of employee from wizardClosed   Amelia   Updated May 26, 2020 at 10:01am   2 Most recent comment from [deleted]:Hello Francesco, Thank you for your purchase. There isn't a possibility to remove this option, but you can hide this selection on the front-end by adding custom CSS. Please try adding this fo ... Charlotte Customizing labelsClosed   Amelia   Updated May 26, 2020 at 9:30am   2 Most recent comment from [deleted]:Hello Charlotte, Thank you for your purchase.You need to change this in your WordPress -> Settings -> General, as these settings apply to Amelia as wellYes, these are the only labels set for changing ... quadraweb hooks and customizationClosed   Amelia   Updated May 26, 2020 at 9:26am   2 Most recent comment from [deleted]:Hello Silvia, Thank you for your purchase. Unfortunately, there isn't such option in Amelia with its current built-in features and there are no hooks for actions or filters for that matter in ... Cyriel Devos next day reminderClosed   Amelia   Updated May 26, 2020 at 7:42am   4 Most recent comment from Aleksandar Vuković:Great news!Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Damian Shaw appointment system not showingClosed   Amelia   Updated May 26, 2020 at 7:37am   4 Most recent comment from Aleksandar Vuković:Hi DamianIf I'm not mistaken - if you want to add more people to the same timeslot from back-end, you need to edit the existing appointment. If you're trying to book the appointment from fr ...