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Public Tickets

Matthew Johnson Google Calendar Integration IssuesClosed   Amelia   Updated September 25, 2019 at 11:53am   5 Most recent comment from [deleted]:Hello Matthew, There shouldn't be any issue when deleting and adding the employee again. I checked this out now on our side and both of these ways work: connect/disconnect/connect again and crea ... Dave O'Dwyer CalendarClosed   Amelia   Updated September 25, 2019 at 11:51am   6 Most recent comment from Aleksandar Vuković:Hi again Dave.This is an option for customers upon completed booking process, to download the .ics file and add it to their calendar.Unfortunately, you can not do much with this file, since it is an o ... Andy 2 Durations of ServicesClosed   Amelia   Updated September 25, 2019 at 9:52am   12 Most recent comment from Miloš Jovanović:HI Andy, Can oyu please check now. The issue was that this button (Show service on site) for the 60minute training was not checked Now you should be able to see like this Best regards Rebecca Rostron timing of emailsClosed   Amelia   Updated September 25, 2019 at 9:33am   2 Most recent comment from [deleted]:Hello Rebecca, Thank you for your purchase!Unfortunately, it is not possible to set the time connected to the time of the appointment (as you said for example 24 h "before the appointment") for the ... Jesi Cason Google Calendar and Email FormattingClosed   Amelia   Updated September 25, 2019 at 8:45am   8 Most recent comment from Miloš Jovanović:HI Jesi,No problem.Hope that everything will work fine now.Best regards. Susanna Townsend Times for different servicesClosed   Amelia   Updated September 25, 2019 at 6:26am   9 Most recent comment from Aleksandar Vuković:Hi again Susanna.You're welcome.Like I mentioned in the previous ticket: location is not linked to a service, but to an employee assigned to a service.If you had only one location, the booking ... Jay The site is experiencing technical difficulties. Please check your site admin email inbox for instructionsClosed   Amelia   Updated September 24, 2019 at 4:25pm   17 Most recent comment from Miloš Jovanović:Hi Jay,OK looking at the error log it looks like some foreign keys are missing.Can you please provide me access to your database ( phpmyadmin ) so i can take a look at those relations between tables. ... KevinBJ Multiple treatmentsClosed   Amelia   Updated September 24, 2019 at 3:16pm   2 Most recent comment from Miloš Jovanović:Hi KevinBJ,Thank you for your purchase.Sorry to disappoint you but this option is not available at the moment.Bulk booking is in plan to be added for the future updates of the plugin.Best regards. Susanna Townsend Change location on serviceClosed   Amelia   Updated September 24, 2019 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello Susanna.The location is not linked to a service, but to an employee assigned to a service.Each employee needs to have a default location, but you can assign other locations in their Working Hour ... Gregory Patier Notifications problem since amelia updateClosed   Amelia   Updated September 24, 2019 at 12:16pm   37 Most recent comment from Aleksandar Vuković:You're welcome guys.If there's anything else we can do, please feel free to let us know. Also I have to thank you both for pointing this out to us. It probably would've went under our ... Curtis Cannot get rid of the locationClosed   Amelia   Updated September 24, 2019 at 11:38am   5 Most recent comment from [deleted]:You are welcome! Glad I could helpIf you have any other questions or concerns feel free to open a new ticket and we will gladly help, Matthew Johnson How To Handle Multiple Locations?Closed   Amelia   Updated September 24, 2019 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello Matthew.Each employee has a default location which can be changed in Working Hours of the Employee, but only per time periods. So, you are right when you say you can't assign an employee to ... Ronald Clauss Duplicating eventsClosed   Amelia   Updated September 24, 2019 at 11:14am   2 Most recent comment from Miloš Jovanović:Hi Ronald,Thank you for your purchase.Sorry to disappoint you but unfortunately duplicating Events is not possible at the moment.We do have in plan to add this option for the future updates of the pl ... Fatih Karlıdağ ServicesClosed   Amelia   Updated September 24, 2019 at 10:55am   6 Most recent comment from Miloš Jovanović:Hi Fatih,Yes, for now you can make a workaround with the special days until we implement this feature.Best regards. Kleber AgendamentoClosed   Amelia   Updated September 24, 2019 at 9:26am   2 Most recent comment from Miloš Jovanović:HI Kleber,Thank you for your purchase.Can we please speak in English so we can understand each other better.As I can see you require special days.You can check this  link  for more information on h ...