We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jad Saleh Email Notification Show Extra PriceClosed   Amelia   Updated June 3, 2020 at 9:00am   4 Most recent comment from [deleted]:You are welcome, Jad. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  gerensis Customer Panel Link NotificationClosed   Amelia   Updated June 3, 2020 at 8:47am   3 Most recent comment from Aleksandar Vuković:Thanks for posting the link to the other ticket, gerensisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jad Saleh Wrong phone area codeClosed   Amelia   Updated June 3, 2020 at 6:23am   3 Most recent comment from Aleksandar Vuković:Hello JadIf you enabled "Identify country code by user's IP address" in Amelia's General settings, it should work, but I can confirm that same thing happens when I check your page.This can ... Daniel Vrincianu Premium SupportClosed   Amelia   Updated June 2, 2020 at 4:03pm   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your purchase.Premium support means that you have access to write as many tickets as you like and also that our support agents are trying to response to them no more than 1 da ... Daniel Vrincianu Services - cannot put a locationClosed   Amelia   Updated June 2, 2020 at 4:00pm   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your purchase.Multiple locations are linked to the employees, and you can find more information on this link. From version 2.1 we’ve added option for employees to work on m ... kageyama service 　IDClosed   Amelia   Updated June 2, 2020 at 3:47pm   2 Most recent comment from Miloš Jovanović:HI kageyama,Thank you for your purchase.At the moment the workaround will be to go directly in database and find _amelia_services table, there you can see the ID's of the services.We are aware t ... thomas Schedule downClosed   Amelia   Updated June 2, 2020 at 2:51pm   11 Most recent comment from [deleted]:You are welcome, Thomas. Glad to see the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Sajan Nair Not able to add new customerClosed   Amelia   Updated June 2, 2020 at 2:31pm   4 Most recent comment from [deleted]:You are welcome, Sajan. Great, glad to see the issue is gone! Thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Javier Show event info ready for orderClosed   Amelia   Updated June 2, 2020 at 2:29pm   4 Most recent comment from [deleted]:Glad to see that, Javier.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Hac Amelia booking - Calendar viewClosed   Amelia   Updated June 2, 2020 at 1:34pm   4 Most recent comment from Aleksandar Vuković:Hello HacYou mean the back-end calendar?The back-end calendar is set to show two hours before employee's working hours start.If your default time slot step is set to be half an hour, it should lo ... Raul events viewClosed   Amelia   Updated June 2, 2020 at 1:24pm   2 Most recent comment from [deleted]:Hello Raul, Thank you for your purchase. Unfortunately, there isn't a possibility to show some chosen number of events on the front-end, you can only use Tags and the shortcodes with specifie ... Daniel Vrincianu Cannot Save Location AddressClosed   Amelia   Updated June 2, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hello Daniel Vrincianu, In order for the Google Maps API to work in Amelia, you need to enable all necessary APIs in your Google Console Also, you have to add your billing account. You can read mor ... Chrisvienna Customer Panel Link NotificationClosed   Amelia   Updated June 2, 2020 at 12:09pm   9 Most recent comment from [deleted]:Hello gerensis, Glad to see you managed to find a solution for the issue. Thank you for letting us know. I sent the whole modified file this is why the reply is private. If you have any other quest ... Emmanuel Soyer CSV Export not consistentClosed   Amelia   Updated June 2, 2020 at 12:05pm   9 Most recent comment from Emmanuel Soyer:Sure, i understand you have priorities and i'm already glad that you consider this request as a potential improvement.    Jad Saleh Customize Fields In FormClosed   Amelia   Updated June 2, 2020 at 11:59am   4 Most recent comment from [deleted]:You are welcome, Jad. I will add this as a feature request to our list so it can be considered for implementation in the future. Thank you! If you have any other questions or concerns feel free to ...