As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Sperlonga Escursioni Cannot select people and extras in the catalog view of a specific serviceClosed   Amelia   Updated June 8, 2020 at 6:52am   2 Most recent comment from Aleksandar Vuković:Hello Sperlonga EscursioniThank you for your purchase.Which builder are you using? Is this an Elementor popup? If so, there is some CSS and JS that needs to be added in order for it to work properly. ... Jamie Sanderson Changing textClosed   Amelia   Updated June 7, 2020 at 9:12pm   8 Most recent comment from ismael:Hi!Done! Cached issues! clmnt reload sms credit (paypal) no longer worksClosed   Amelia   Updated June 6, 2020 at 6:51am   9 Most recent comment from Aleksandar Vuković:We've registered the payment now ClementYour account's balance will be updated soon. Vigneswaran Ramu Choose Location on Amelia Front endClosed   Amelia   Updated June 5, 2020 at 4:32pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. ismael EDIT JS FRONTENDClosed   Amelia   Updated June 5, 2020 at 4:05pm   6 Most recent comment from [deleted]:You can change the label Employee to something else in Amelia -> Settings -> Labels, but it will be like that everywhere on the front-end.  Harry Custom Before/After Email NotificationsClosed   Amelia   Updated June 5, 2020 at 3:27pm   2 Most recent comment from [deleted]:Hello Harry, There isn't a possibility to create custom emails in Amelia with its current built-in features. You can use the email notifications provided on the page Amelia -> Notifications tha ... Emmanuel Soyer No pagination in the appointments listClosed   Amelia   Updated June 5, 2020 at 2:30pm   6 Most recent comment from [deleted]:You are welcome, Emmanuel. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Wolfgang Medina mapsClosed   Amelia   Updated June 5, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello WolfgangThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Marcelo Amelia, options in servicesClosed   Amelia   Updated June 5, 2020 at 1:33pm   3 Most recent comment from [deleted]:Hello Marcelo, Thank you for your purchase. 1. There isn't a possibility to add such option that would have some impact on the service selection with the plugin's current built-in features ... Antony services disappearClosed   Amelia   Updated June 5, 2020 at 12:17pm   8 Most recent comment from Loreen Rademeyer:. Nicolas Lavertu Cant had serviceClosed   Amelia   Updated June 5, 2020 at 12:15pm   8 Most recent comment from Aleksandar Vuković:Hello NicolasThe issue is caused by your theme. When I change to twenty-twenty it works fine.Can you please send me the .zip installation file of that theme, so we can debug it in our local environme ... Roxane Leroy 2 currenciesClosed   Amelia   Updated June 5, 2020 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello RoxaneI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I believe there is an add-on for WooCommerce, which can accom ... Vladimir How to change Woocommerce checkout Amelia outputClosed   Amelia   Updated June 5, 2020 at 10:50am   4 Most recent comment from Aleksandar Vuković:Hello again VladimirIf you're referring to Amelia's Custom Fields you simply need to go to the Customize menu, click on Custom fields, and select the fields you wish to delete by clicking on ... masa77 "Minimum time required before booking" specifications (multiple capacity)Closed   Amelia   Updated June 5, 2020 at 10:43am   6 Most recent comment from [deleted]:Thank you for the clarification! We will test this out and I will send it to our development team.  Daniela gavrilas duduman giving emploees a way to create a customerClosed   Amelia   Updated June 5, 2020 at 10:34am   4 Most recent comment from Aleksandar Vuković:Hello DanielaIf this is all on a single website, it could be achieved with some workarounds.You would need to install the User Role Editor plugin, and enable the following capabilities for Amelia Emp ...