We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lmi2014 Buffer TimeClosed   Amelia   Updated June 3, 2020 at 4:05pm   4 Most recent comment from [deleted]:Hello lmi2014, We added this setting per service in one of the latest versions of Amelia, so if you have some previous version please update the plugin to the latest version, 2.6 and you will be abl ... lan Employee Not Able to Access and Create ServiceClosed   Amelia   Updated June 3, 2020 at 1:57pm   4 Most recent comment from Aleksandar Vuković:Hi again lanI can't seem to load anything with admin role either.I installed a couple of database plugins (phpMyAdmin and My Database admin), but to no avail - I couldn't get to the datab ... Venessa West Associating WP UsersClosed   Amelia   Updated June 3, 2020 at 12:31pm   2 Most recent comment from [deleted]:Hello Venessa West, Thank you for your purchase. In order to connect Amelia customers to a WP user, these users need to have Amelia customer user role in WP. If you have any further questions fee ... David Kutcher export of registered customers for each eventClosed   Amelia   Updated June 3, 2020 at 12:21pm   2 Most recent comment from [deleted]:Hello David, There isn't a possibility to export events' attendees for some specific period of time in Amelia with its current built-in features, unfortunately. There is the option to exp ... Adal Bermann Blocking a customer from bookingClosed   Amelia   Updated June 3, 2020 at 11:31am   2 Most recent comment from [deleted]:Hello Adal, Unfortunately, there isn't such option in Amelia with its current built-in features. Only manually cancelling/deleting the appointments after they book. If you have any further qu ... ismael not show final timeClosed   Amelia   Updated June 3, 2020 at 11:24am   8 Most recent comment from [deleted]:Hello Ismael, a) You can add it as format HTML to the page where you have your Amelia shortcode, with style tags added, like this:  #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-bo ... Pavel Kamburov Sort employees by nameClosed   Amelia   Updated June 3, 2020 at 10:55am   4 Most recent comment from Aleksandar Vuković:Hello PavelYou can take a look at ../wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/ProviderRepository.php:I believe you could change it in the ORDER BY statement. Maxime Saint-Cyr-Desrosiers Can't buy SMS creditsClosed   Amelia   Updated June 3, 2020 at 10:55am   3 Most recent comment from Miloš Jovanović:HI Maxime,Thank you for your purchase.  Unfortunately, we have some technical difficulties with accepting payments for SMS through PayPal at the moment. We are working on resolving this issue, or sw ... Jordi Esturi Num of guests tweakClosed   Amelia   Updated June 3, 2020 at 10:50am   2 Most recent comment from [deleted]:Hello Jordi Esturi, Unfortunately, the logic of the option 'Bringing anyone with you' can't be changed in Amelia with its current built-in features. You can only change the string if ... Markus Managing EventsClosed   Amelia   Updated June 3, 2020 at 10:10am   4 Most recent comment from [deleted]:You are welcome, Markus. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Javier "Event date placeholders" not working in emailClosed   Amelia   Updated June 3, 2020 at 9:50am   4 Most recent comment from Aleksandar Vuković:Hi again JavierI modified the Evento Reservado email notification, to include all placeholders, added one of my emails as an attendee, and it came through normally:However, I can see what the issue i ... Ulrich Schweer Language SettingsClosed   Amelia   Updated June 3, 2020 at 9:41am   6 Most recent comment from Miloš Jovanović:HI Ulrich,No problem at all, we are here to helpHave a great day!Best regards. Michelle McIntyre Zoom IntegrationClosed   Amelia   Updated June 3, 2020 at 9:34am   4 Most recent comment from Aleksandar Vuković:Hi MichelleI'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jad Saleh Email Notification Show Extra PriceClosed   Amelia   Updated June 3, 2020 at 9:00am   4 Most recent comment from [deleted]:You are welcome, Jad. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  gerensis Customer Panel Link NotificationClosed   Amelia   Updated June 3, 2020 at 8:47am   3 Most recent comment from Aleksandar Vuković:Thanks for posting the link to the other ticket, gerensisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.