As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Alistair Email notifications - Custom email conditional on event bookedClosed   Amelia   Updated June 12, 2020 at 3:07pm   3 Most recent comment from [deleted]:Hello Alistair, There isn't a possibility for conditional events in Amelia, or disabling them per event, unfortunately. But you can put the some information about the event in the Events' ... Jose Assigning Employees when scheduling/re-schedulingClosed   Amelia   Updated June 12, 2020 at 2:43pm   4 Most recent comment from [deleted]:The most requested features are in the top of our list, so if these features get requested more by our users they will go up in the list and definitely be considered for implementing. If you have any ... sean updating versionClosed   Amelia   Updated June 12, 2020 at 11:48am   2 Most recent comment from Miloš Jovanović:Hi sean,Thank you for your purchase.As I can see you opened a same ticket twice, so I will close this one, and we can continue on other.Best regards. James BasicsClosed   Amelia   Updated June 12, 2020 at 11:45am   2 Most recent comment from [deleted]:Hello James, Thank you for your purchase. You can create custom fields in Amelia for any additional questions you have for your customers and they will be added to the booking form for services ... sean updating versionClosed   Amelia   Updated June 12, 2020 at 11:36am   2 Most recent comment from Miloš Jovanović:Hi sean,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as wel ... Gustavo Ferreira Fatal Error!Closed   Amelia   Updated June 12, 2020 at 11:34am   5 Most recent comment from [deleted]:You are welcome, Gustavo.Glad to see that the issue is gone!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Ingo Rauth Integrate Zoom link in calendar inviteClosed   Amelia   Updated June 12, 2020 at 11:16am   6 Most recent comment from Aleksandar Vuković:Hello again IngoWe'll make sure to add this to our documentation, sure.I believe the description, too, is being added to the customer's calendar event. Not sure, though. I will forward this ... 100% Leiden Change additional persons field to total personsClosed   Amelia   Updated June 12, 2020 at 10:41am   2 Most recent comment from [deleted]:Hi 100% Leiden,Thank you for the purchase.Unfortunately this can't be changed at the moment. This was the login for the group bookings from the begging of the plugin. Because several people alr ... allan future addtionsClosed   Amelia   Updated June 12, 2020 at 10:40am   2 Most recent comment from Aleksandar Vuković:Hello AllanThank you for your kind words, and for your suggestion.At the moment, Amelia can't integrate with any membership plugins.We've had one user, who used memberpress as membership pl ... John Hopwood Setup & BufferClosed   Amelia   Updated June 12, 2020 at 9:33am   3 Most recent comment from [deleted]:Hello John, Thank you for your purchase. We changed the behavior in calculating the time slots when there is buffer time in the service in the latest version of Amelia, which was released yesterday. ... Bill McLester Auto UpdateClosed   Amelia   Updated June 12, 2020 at 9:30am   6 Most recent comment from [deleted]:Hi Vanessa,Can you please open a separate ticket and one of the support managers will help you resolve the issue? Münchow Paypal funktioniert nichtClosed   Amelia   Updated June 12, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello MünchowThank you for your purchase.Please note that the only supported language is English, so please translate your further messages.In Amelia settings you can only connect to your existing Pa ... dennis tutuko choosing service providerClosed   Amelia   Updated June 11, 2020 at 2:37pm   8 Most recent comment from Aleksandar Vuković:You're welcome DennisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Adam McDonald I want to integrate with clickfunnelsClosed   Amelia   Updated June 11, 2020 at 1:30pm   8 Most recent comment from [deleted]:This is why you don't see the button, if you bought Amelia through AppSumo, then you need to request a refund there, on AppSumo, not in our store. Noelle Leahy Setting up Amelia with Paypal SandboxClosed   Amelia   Updated June 11, 2020 at 11:36am   2 Most recent comment from Aleksandar Vuković:Hello NoelleYou haven't logged in:That's why you don't see anything.You need to create an account with PayPal first, and log into it, to manage your apps and credentials.