As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

ProfesionalNet getting rid of "price"Closed   Amelia   Updated June 11, 2020 at 11:13am   10 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, FrancescoI will forward the idea to our development team, and if it appears in customers' requests more frequently I'm sure it will be added. Carsten Question about the extras options on servicesClosed   Amelia   Updated June 11, 2020 at 10:41am   4 Most recent comment from [deleted]:You are welcome, Carsten. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Melinda ElementorClosed   Amelia   Updated June 11, 2020 at 10:22am   2 Most recent comment from [deleted]:Hello Melinda, Thank you for your purchase. 1. I tested your website now and I can't see where it isn't a mobile responsive , could you please tell me what device you are using? And please ... Marc Scheff connecting employee to existing WP userClosed   Amelia   Updated June 11, 2020 at 10:08am   2 Most recent comment from [deleted]:Hello Marc Scheff, Thank you for your purchase. In order to connect employees in Amelia with WordPress users these users need to have the Amelia Employee user role in WP. If you need your users to ... Darren Frantz google calendarClosed   Amelia   Updated June 11, 2020 at 9:37am   4 Most recent comment from [deleted]:Hello Darren, Could you please tell me have you replaced the redirect URI for Amelia (Google) in your database? If yes, please re-create the employee in Amelia and then try connecting it to their Go ... Roshan Sujeebun How to add recurring appointmentsClosed   Amelia   Updated June 11, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello RoshanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It should be included in our next update, though, which should ... Philip Darville Time Slot HoursClosed   Amelia   Updated June 11, 2020 at 9:27am   3 Most recent comment from [deleted]:Hello Philip Darville,Thank you for your purchase. Glad to see you managed to find a solution for the issue you had. Thank you for letting us know. If you have any other questions or concerns feel ... Frans Bosman custom fieldsClosed   Amelia   Updated June 11, 2020 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello FransYou can add hyperlinks only to the "Text Content" custom field. So, you'll need to add that field as well. Something like this:And in front-end it will look like this: Mat Private TicketClosed   Amelia   Updated June 11, 2020 at 8:49am   3 Most recent comment from [deleted]:Hello Mat, Glad to see you received a response! Thank you for letting us know.It isn't the case that  we are responding differently for private and public tickets. We don't look if it is ... Roshan Sujeebun User with "Amelia Manager" role cannot add coupon while making an appointment in the backend admin profile.Closed   Amelia   Updated June 11, 2020 at 8:08am   2 Most recent comment from [deleted]:Hello Roshan,1. Coupons can be used for online front-end booking only, so there isn't a possibility to add coupons while booking on the back-end in Amelia with its current built-in features. You ... Craig Mullock LocationClosed   Amelia   Updated June 10, 2020 at 6:02pm   13 Most recent comment from Aleksandar Vuković:Hi again CraigI'll quote you real quick:I’m under the impression my clients need to make a booking through Amelia calendar 1st, get the confirmation email of the booking with the customer pane ... Aaron Email NotificationsClosed   Amelia   Updated June 10, 2020 at 2:55pm   4 Most recent comment from [deleted]:Hello Aaron,If you haven't added maybe a plugin for this purpose - sending email - on your website, then please check this out with the hosting, maybe they have changed something on the server ... Georg Großmann showing available employees todayClosed   Amelia   Updated June 10, 2020 at 1:44pm   8 Most recent comment from Aleksandar Vuković:I surely hope so GeorgThanks for providing the feedback, I believe it will be useful for our other customers as well. empirega ServicesClosed   Amelia   Updated June 10, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello empirega, If you are talking about multiple customers in one booking, that can be achieved if you set up the Maximum capacity of a service to be 50 and enable the option Show "Bringing anyone ... Helmut Berger Add more Characters to Service Description and employee noticeClosed   Amelia   Updated June 10, 2020 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello Daniel.You can go to ../wp-content/plugins/ameliabooking/src/Domain/ValueObjects/String/Description.php and increase the MAX_LENGTH property.That should do it.