As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Roman Pash Labels and Design CustomizationClosed   Amelia   Updated June 4, 2020 at 11:01am   2 Most recent comment from [deleted]:Hello Roman Pash, Thank you for your purchase. We are glad to see you like Amelia. Thank you, hope you are safe and well too1. There is a Labels setting in Amelia,  but the only strings available ... Gonzalo Events setupClosed   Amelia   Updated June 4, 2020 at 10:01am   4 Most recent comment from Aleksandar Vuković:Hi again GonzaloWhat link are you referring to, the ticket?It's a private ticket, so you can't see it with your other account. Mindy Admin SMSClosed   Amelia   Updated June 4, 2020 at 9:59am   4 Most recent comment from Miloš Jovanović:H Felipe,It should be ok now.Can you please check your SMS balance?Best regards. Ryan Missed Email NotificationClosed   Amelia   Updated June 4, 2020 at 8:51am   7 Most recent comment from Aleksandar Vuković:Thank you RyanI'm sure it will come in handy. Emmanuel Soyer Bulk process appointments statusClosed   Amelia   Updated June 4, 2020 at 8:17am   3 Most recent comment from Emmanuel Soyer:Hi Aleksandar, Thanks for considering the feature request.Emmanuel martin User profile note on Employee appointments tabClosed   Amelia   Updated June 4, 2020 at 7:21am   2 Most recent comment from Aleksandar Vuković:Hello Martin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can add internal notes for your employees, but that' ... Michele Eray Amelia not loadingClosed   Amelia   Updated June 4, 2020 at 7:09am   5 Most recent comment from Aleksandar Vuković:Hello Michele, hello Venessa.Thanks for helping out.Michele, is the employee assigned to this service, and are the working hours of the employee long enough to fit the service into them?If you still c ... Antonio Tresca Customize Step By Step Wizard ColorsClosed   Amelia   Updated June 4, 2020 at 7:07am   4 Most recent comment from Aleksandar Vuković:Hello VenessaThis may be caused by some conflict with your theme, or one of the other plugins you have installed.I can't say for sure, though, until I take a look.Can you open a new ticket, wher ... Venessa West Employee StatusClosed   Amelia   Updated June 3, 2020 at 4:31pm   4 Most recent comment from [deleted]:If you need your users to have multiple user roles in WordPress you can use some plugin for this purpose, like for example User Role Editor.  lmi2014 Buffer TimeClosed   Amelia   Updated June 3, 2020 at 4:05pm   4 Most recent comment from [deleted]:Hello lmi2014, We added this setting per service in one of the latest versions of Amelia, so if you have some previous version please update the plugin to the latest version, 2.6 and you will be abl ... lan Employee Not Able to Access and Create ServiceClosed   Amelia   Updated June 3, 2020 at 1:57pm   4 Most recent comment from Aleksandar Vuković:Hi again lanI can't seem to load anything with admin role either.I installed a couple of database plugins (phpMyAdmin and My Database admin), but to no avail - I couldn't get to the datab ... Venessa West Associating WP UsersClosed   Amelia   Updated June 3, 2020 at 12:31pm   2 Most recent comment from [deleted]:Hello Venessa West, Thank you for your purchase. In order to connect Amelia customers to a WP user, these users need to have Amelia customer user role in WP. If you have any further questions fee ... David Kutcher export of registered customers for each eventClosed   Amelia   Updated June 3, 2020 at 12:21pm   2 Most recent comment from [deleted]:Hello David, There isn't a possibility to export events' attendees for some specific period of time in Amelia with its current built-in features, unfortunately. There is the option to exp ... Adal Bermann Blocking a customer from bookingClosed   Amelia   Updated June 3, 2020 at 11:31am   2 Most recent comment from [deleted]:Hello Adal, Unfortunately, there isn't such option in Amelia with its current built-in features. Only manually cancelling/deleting the appointments after they book. If you have any further qu ... ismael not show final timeClosed   Amelia   Updated June 3, 2020 at 11:24am   8 Most recent comment from [deleted]:Hello Ismael, a) You can add it as format HTML to the page where you have your Amelia shortcode, with style tags added, like this:  #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-bo ...