We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yiannis Search Results CustomizationClosed   Amelia   Updated June 1, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello Yiannis1. Service descriptions are only visible with [ameliacatalog] shortcode at the moment, so you would need to change the way your services are displayed on front-end, if you need the servic ... Jonathan Force select employeeClosed   Amelia   Updated June 1, 2020 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello JonathanSomething like this is not possible if you use regular [ameliabooking] or [ameliacatalog] shortcodes.You could, however, create a page where your customers can choose the employee.For ex ... Jonathan Custom appointmentsClosed   Amelia   Updated June 1, 2020 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello JonathanAppointment duration is set when you configure the Service, so one service can only last 20 minutes, or 40 minutes.You can create 3 different services:1. That lasts 20 minutes2. That la ... Rodrigo Unwanted goup appoinmentClosed   Amelia   Updated June 1, 2020 at 10:49am   4 Most recent comment from Aleksandar Vuković:You're welcome RodrigoGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Deepak Rawat Paypal payment setupClosed   Amelia   Updated June 1, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello DeepakThere are no complicated steps here.Go to https://developer.paypal.com/developer/accountStatus/,On the left in the “Dashboard” menu click on “My Apps & Credentials”,In the “REST ... Honey Goyal WooCommerce Cart Empty IssueClosed   Amelia   Updated June 1, 2020 at 10:05am   4 Most recent comment from Aleksandar Vuković:Hello HoneyThank you for letting us know the issue is resolved.Sorry for the late response, we don't work on weekends, and I didn't get to your ticket in time on Friday. Hac Turn off email as a mandatory fieldClosed   Amelia   Updated June 1, 2020 at 9:53am   6 Most recent comment from Aleksandar Vuković:I understand, Hac, but unfortunately there's no workaround for this issue at the moment.It has been forwarded as a feature request to our development team, but I don't know if it will be i ... Dragos setupClosed   Amelia   Updated June 1, 2020 at 8:34am   9 Most recent comment from [deleted]:Hello Dragos,Apologies for replying late, we are not working on weekends.Please try adding this HTML for the time slots:  span.el-radio-button__inner{ font-size: 15px !important;} and let me know i ... Bodo Working hours for appointmentClosed   Amelia   Updated June 1, 2020 at 8:03am   8 Most recent comment from Aleksandar Vuković:Hi again BodoWell unfortunately, if you need to add custom hours, you do need to add custom working periods.I will forward your suggestion to our development team, and hopefully they'll be able ... Honey Goyal Services not Coming in adminClosed   Amelia   Updated May 29, 2020 at 4:25pm   6 Most recent comment from [deleted]:You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help Michael Montefusco NotificationsClosed   Amelia   Updated May 29, 2020 at 4:16pm   2 Most recent comment from [deleted]:Hello Michael Montefusco,Thank you for your purchase. Unfortunately, there isn't a possibility of creating email notifications per service in Amelia, but if you put a Zoom placeholder in the n ... Rodrigo Add and cancel appoinment via APIClosed   Amelia   Updated May 29, 2020 at 1:18pm   4 Most recent comment from Aleksandar Vuković:You're welcome RodrigoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. John-Lloyd Hamlet Sending confirmation emails to a central email addressClosed   Amelia   Updated May 29, 2020 at 1:06pm   2 Most recent comment from [deleted]:Hello John-Lloyd Hamlet,  If you want to add some additional email addresses to which all notifications from Amelia will be sent, you can do that by adding these email addresses to the Send all no ... Amol Amelia NotificationClosed   Amelia   Updated May 29, 2020 at 12:47pm   5 Most recent comment from Aleksandar Vuković:Hello AmolThere's nothing within Amelia that can prevent this from happening.You can take a look at this thread, and hopefully it will help you out resolve this issue. Sunil documentation for Google Calendar integration is outdatedClosed   Amelia   Updated May 29, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello SunilI just went through the documentation, and created a new project following that documentation. It is the same. The documentation covers every step, and there are is no missing info there. ...