We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

robin mermet Text messages Unicode issueClosed   Amelia   Updated August 21, 2020 at 7:45am   2 Most recent comment from [deleted]:Hello robin, 1) There isn't a possibility to change this unfortunately, as v calendar is used for the calendar in Amelia, and the month string comes from there, if you choose French in your WP t ... Denis Amelia doesn’t loadClosed   Amelia   Updated August 21, 2020 at 7:08am   11 Most recent comment from Aleksandar Vuković:Hi again DenisI'm glad to hear you got it to do what you need.I can see http://www.getamaid.ca/ is using [ameliabooking] view, and here https://getamaid.ca/book-a-service/ you added [ameliaca ... Amir Amelia's data doesn't show up or gets stuck on waitClosed   Amelia   Updated August 21, 2020 at 6:19am   2 Most recent comment from Aleksandar Vuković:Hello AmirSorry to hear about this.Please go to wp-content/plugins/ameliabooking/ameliabooking.php and delete this line: set_site_transient('update_plugins', null); From line 359. Then del ... Gemma Wilks Buffer timeClosed   Amelia   Updated August 20, 2020 at 3:46pm   4 Most recent comment from [deleted]:Hello Gemma, I see your point, but unfortunately, this is not possible, as one Google event is created for one appointment and all attendees are added to this event - so both employee and customers - ... Dennis van den Berg BugClosed   Amelia   Updated August 20, 2020 at 2:40pm   2 Most recent comment from [deleted]:Hello Dennis,The only way to change the redirect URI is editing it in your database.  Please access your database, and find the wp_options table: It is possible for this table to have different p ... Daniel Hall Primary color not applying to the "Continue" labelClosed   Amelia   Updated August 20, 2020 at 1:24pm   2 Most recent comment from Aleksandar Vuković:Hello DanielIf only Continue's color doesn't change or is being overwritten, there's probably a conflict with your theme.I can't say for sure, as you didn't leave any related ... Marcia Turley Purchased Amelia Not Able To Activate KeyClosed   Amelia   Updated August 20, 2020 at 1:22pm   8 Most recent comment from Aleksandar Vuković:You're welcome, MarciaGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. GutlebenSystems AmeliaClosed   Amelia   Updated August 20, 2020 at 1:08pm   6 Most recent comment from Aleksandar Vuković:Hi again GutlebenSystemsI will forward the suggestion to our development team, but I cannot guarantee whether it's going to be implemented or not.Please feel free to add this on this page as we ... Edo Velthuis WebhooksClosed   Amelia   Updated August 20, 2020 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello EdoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please feel free to add it on this page as a feature suggestion. John Bellows appt booking in smaller segmentsClosed   Amelia   Updated August 20, 2020 at 11:32am   2 Most recent comment from [deleted]:Hello John,You need to disable the option Use service duration for booking a time slot in Amelia -> Settings -> General, and the plugin will take the time interval you set in Default time slot step  ... Kahlil Nagi Access Link SentenceClosed   Amelia   Updated August 20, 2020 at 11:25am   2 Most recent comment from Aleksandar Vuković:Sure, Kahlil, you can change the string using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. Scott McCarthy Google Calendar IntegrationClosed   Amelia   Updated August 20, 2020 at 10:41am   21 Most recent comment from Aleksandar Vuković:Hi KaseDeleting Total UpKeep is a prerequisite as it seems (while on the subject, can either one of you guys send me the Total UpKeep plugins (zipped installation files), so I can forward it to our ... John Bellows appt time and actual time differenceClosed   Amelia   Updated August 20, 2020 at 10:31am   6 Most recent comment from [deleted]:Glad to see that, John. Thank you for letting me know. You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Sylvain Company settingsClosed   Amelia   Updated August 20, 2020 at 10:25am   4 Most recent comment from [deleted]:Hello Sylvain, Thank you for the login. The error log says that Google Maps rejected your request because the API is invalid, please look at the attachment. So, if you have enabled all necessary APIs ... Antony Select EmployeeClosed   Amelia   Updated August 20, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:Hello AntonyYou can't do that from within the settings, but you can hide it with this CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; }