We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ben Mobile issuesClosed   Amelia   Updated August 21, 2020 at 1:48pm   17 Most recent comment from Aleksandar Vuković:Hi BenI can see that on 27th you have only this time slot available:That's because you have one employee working on both services, services have Max capacity of 1 and 2; and you have booked appo ... Marios Anthis sms notification not workingClosed   Amelia   Updated August 21, 2020 at 1:28pm   23 Most recent comment from [deleted]:You are welcome, glad to see that, thank you for letting us know. Thank you, have a nice one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help ... Janyn Correa Frontend appointments not workingClosed   Amelia   Updated August 21, 2020 at 12:47pm   4 Most recent comment from Aleksandar Vuković:You're welcone JanynIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lauritz Wolff Amelia & Google Calender (not working anymore)Closed   Amelia   Updated August 21, 2020 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello LauritzThank you for your purchase, and your kind words.Issues like this usually occur when you have a lot of Google Calendar busy events (I see you have a lot), and "Maximum number of returned ... Corey Sayles Import CustomersClosed   Amelia   Updated August 21, 2020 at 12:28pm   2 Most recent comment from [deleted]:Hello Corey Sayles ,There isn't a possibility of importing customers via CSV or any other external file with Amelia's current built-in features, unfortunately. If you have any further questi ... Phil Carson SMS MessagingClosed   Amelia   Updated August 21, 2020 at 12:15pm   4 Most recent comment from [deleted]:No, they aren't, unfortunately, it is a one way (no-reply) system. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Gizelle Time Slots on WebsiteClosed   Amelia   Updated August 21, 2020 at 11:21am   12 Most recent comment from Aleksandar Vuković:Hi again Gizelle You probably changed the time zone or your employee's working hours later on, since there are already appointments created for days where you can see the other time slot: While y ... Neil Lyons Wont complete a bookingClosed   Amelia   Updated August 21, 2020 at 10:11am   7 Most recent comment from Aleksandar Vuković:Hello NeilCan you show me which value you added as a redirect URL? Please provide me some screenshots, if you can. jimmy Zoom API status code 200Closed   Amelia   Updated August 21, 2020 at 10:05am   4 Most recent comment from [deleted]:You are welcome, Jimmy. Glad to see the issue is gone. Thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Felipe Botero Amelia software not working on our website.Closed   Amelia   Updated August 21, 2020 at 9:35am   4 Most recent comment from [deleted]:You are welcome, Felipe. You need to download the plugin from our store and upload it to your WordPress (make sure that you deactivated and deleted old Amelia before)If you encounter issues while upl ... Daniel Hall Scheduled emails - when exactly are they sent?Closed   Amelia   Updated August 21, 2020 at 8:49am   5 Most recent comment from Aleksandar Vuković:Hi again DanielIf you can verify the time zone is correct in your WordPress General settings, I really wouldn't know.Please provide me a temporary WP-admin login for your site where this happens ... Miriam Michalak HTML in notificationsClosed   Amelia   Updated August 21, 2020 at 8:33am   4 Most recent comment from [deleted]:You can check out the Web hooks feature, it can be used for sending data to some other automation tool after some actions in Amelia via hooks, so maybe you can use it to achieve what you want, you can ... Ciaran Group Booking RescheduleClosed   Amelia   Updated August 26, 2020 at 4:24pm   13 Most recent comment from [deleted]:Hello Ciaran, Just to let you know that we released an update for Amelia today and this fix is included in it. Sorry for the wait.  You can update the plugin manually by following these steps: If yo ... Graham Google CalendarClosed   Amelia   Updated August 21, 2020 at 7:54am   2 Most recent comment from [deleted]:Hello Graham, 1) No, it isn't possible to have different customization for Google calendar for employees and customers, unfortunately. The same Google event is created for both customers and emp ... robin mermet Text messages Unicode issueClosed   Amelia   Updated August 21, 2020 at 7:45am   2 Most recent comment from [deleted]:Hello robin, 1) There isn't a possibility to change this unfortunately, as v calendar is used for the calendar in Amelia, and the month string comes from there, if you choose French in your WP t ...