As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Gerlinde monthly classesClosed   Amelia   Updated August 31, 2020 at 8:04am   4 Most recent comment from Aleksandar Vuković:You're welcome GerlindeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rez Email placeholder for total priceClosed   Amelia   Updated August 31, 2020 at 7:45am   4 Most recent comment from [deleted]:You are welcome, Rez. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Denis Invoices for my customerClosed   Amelia   Updated August 28, 2020 at 9:33pm   2 Most recent comment from Aleksandar Vuković:Hello DenisAt the moment, Amelia doesn't have anything that would allow you to create invoices.You would need to do that manually. Depending on the payment method you're using, you could do ... Jordon Can I get a link to a booking page for each individual service + employee?Closed   Amelia   Updated August 28, 2020 at 8:53pm   13 Most recent comment from Aleksandar Vuković:Hello JordonThank you for your feedback. I actually did not know that. Thank you!To use the popup, first verify you updated Amelia to v2.9.1You need to add an ID to the Edit button "ameliaPopUpButton" ... Sanjay Different category with same service, showing duplicate resultClosed   Amelia   Updated August 28, 2020 at 8:41pm   6 Most recent comment from Aleksandar Vuković:Hello SanjayThat's how the plugin works, and you cannot change it.Category is above Service. You are not repeating the same thing since "Child care" services are not the same as "Adult care" serv ... Ximena Booking Session for a groupClosed   Amelia   Updated August 28, 2020 at 8:39pm   4 Most recent comment from Aleksandar Vuković:You're welcome, XimenaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Keiran Snowe Location issuesClosed   Amelia   Updated August 28, 2020 at 8:21pm   2 Most recent comment from Aleksandar Vuković:Hello Keiran1. Since employees define availability of services, employees determine where they will take place. You need to assign your employees to the other location, and then you will see the servi ... Tom SugestionClosed   Amelia   Updated August 28, 2020 at 2:30pm   2 Most recent comment from [deleted]:Hello Tom, You can only delete the payments for cancelled appointments on the Finance page manually with Amelia's current built-in features. I will add your feature requests to our list. If yo ... Luis Hide capacity eventClosed   Amelia   Updated August 28, 2020 at 2:23pm   2 Most recent comment from [deleted]:Hello Luis, There isn't a possibility for that in Amelia. You can only hide the capacity completely with custom CSS on the front-end if you want. If you want that you can try adding this format ... Ahmad Abdullahi Ahmad Elementor Pop-UpClosed   Amelia   Updated August 28, 2020 at 2:21pm   4 Most recent comment from [deleted]:Hello Helgi, Could you please tell me have you updated Amelia to 2.9.1 ? You need to have this version. The shortcodes are not OK as I can see, they should be like [ameliabooking service=3 trigger=bu ... Slava Baranskyi Time demonstrationClosed   Amelia   Updated August 28, 2020 at 1:20pm   2 Most recent comment from Aleksandar Vuković:Hello SlavaThere was a bug with the Employee panel in v2.8Please update the plugin to v2.9.1, and the issue should be resolved. Please don't forget to clear cache from your website once you do th ... Siddharth Uploading and sharing documentsClosed   Amelia   Updated August 28, 2020 at 12:51pm   2 Most recent comment from [deleted]:Hello Sid, Thank you for your purchase. It isn't possible for employees to send documents to customers via Amelia, or add them to the Customer panel with the plugin's built-in features, un ... Mat Automatic appointment deletionClosed   Amelia   Updated August 28, 2020 at 12:39pm   2 Most recent comment from [deleted]:Hello Mat, That isn't possible in Amelia with its current built-in features, unfortunately. There isn't an option for automatically deleting appoointments, they can be deleted only manuall ... Miriam Michalak Add Calendar buttonClosed   Amelia   Updated August 28, 2020 at 12:37pm   2 Most recent comment from [deleted]:Hello Miriam, Unfortunately, there isn't a possibility for the Add to calendar option if you use WooCommerce integration in Amelia. We have this feature request in our list and I will add your ... Neil Lyons Wont complete a bookingClosed   Amelia   Updated August 28, 2020 at 11:58am   6 Most recent comment from [deleted]:Thank you for letting us know, Neil. I will forward this to our developers so they can check it out. Please let us know of the outcome.