We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gill Appointments and numbers of guestsClosed   Amelia   Updated August 24, 2020 at 3:19pm   2 Most recent comment from [deleted]:Hello Gill, Thank you for your purchase. No matter what you choose whether Events or Services/appointments in Amelia , the price will be multiplied by the number of people in the booking - there is ... Gerlinde Assign set time to ServiceClosed   Amelia   Updated August 24, 2020 at 2:59pm   4 Most recent comment from [deleted]:You are welcome. For each work time period that you create under the employee's work hours, you can choose the services you want in the Services field, so for those time slots that employee wil ... Cory Pratt Remove cancelled appointmentClosed   Amelia   Updated August 24, 2020 at 2:48pm   2 Most recent comment from [deleted]:Hello Cory Pratt, It isn't possible to automatically remove the cancelled appointments in Amelia with its current built-in features. You can only manually delete them in the back-end. We will ad ... Brian CronClosed   Amelia   Updated August 24, 2020 at 2:39pm   2 Most recent comment from Aleksandar Vuković:Hello BrianI'm not sure what you're using to add cron events, but my advice would be to use WP Crontrol. You can check out our FAQ page, and search for "WP Crontrol". There you can find ins ... Carlos Ricaño it doesnt appear in the products the amelia appointmentsClosed   Amelia   Updated August 24, 2020 at 2:30pm   5 Most recent comment from [deleted]:You are welcome, Carlos. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Sanjay Plugin not workingClosed   Amelia   Updated August 24, 2020 at 2:09pm   2 Most recent comment from [deleted]:Hello Sanjay,Could you please tell me do you get the endless loading for the Amelia shortcode? When you just get the spinning wheel, without it ever loading, it usually indicates that you're miss ... Jean-Marc Hans Time slots in time rangeClosed   Amelia   Updated August 24, 2020 at 2:09pm   11 Most recent comment from Aleksandar Vuković:Hi again Jean-MarcRight, sorry about that, you need to add special days per day, so manually each Monday and Tuesday, not in a range (that'd be great, though, if Amelia could do that - I'll ... Mikhailla Maree Glossat Amelia program functionality issueClosed   Amelia   Updated August 24, 2020 at 12:51pm   16 Most recent comment from [deleted]:Hello Denis, There was a conflict with the PHP version in one of the versions of Amelia but it was fixed in the update after this ticket, so some time ago. If you have issues with email notification ... Basile Valentin Plugin doesn't workign at allClosed   Amelia   Updated August 24, 2020 at 11:04am   6 Most recent comment from Aleksandar Vuković:Hello BasileSorry for the late response. We're not working on weekends, and we have a lot of tickets coming in, so our response times are longer than usual.Unfortunately, I couldn't log int ... Vidhya Gayathri Whatsapp NotificationClosed   Amelia   Updated August 24, 2020 at 10:16am   2 Most recent comment from Aleksandar Vuković:Hello VidhyaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment it is not possible, and there are no known worka ... Jonny Installing pluginClosed   Amelia   Updated August 24, 2020 at 9:36am   8 Most recent comment from Aleksandar Vuković:Hi again JonnyWe use a third party library, after activation/customize save. src/Infrastructure/Services/Frontend/LessParserService.phpI hope that helps. drew Follup notificationClosed   Amelia   Updated August 24, 2020 at 9:26am   8 Most recent comment from Aleksandar Vuković:Hello again DrewThe feature is on our "to-do" list, but there are other more frequently asked features, so they have the priority. We develop new features depending on the number of votes, and you can ... Denis TIme slotsClosed   Amelia   Updated August 24, 2020 at 8:59am   5 Most recent comment from Aleksandar Vuković:Hi DenisIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your webs ... Janyn Correa How to include the phone number as the client info sent to the calendarClosed   Amelia   Updated August 24, 2020 at 8:05am   4 Most recent comment from [deleted]:Hello Janyn Correa, Apologies for replying a bit later, we don't work on weekends.You are welcome.No, unfortunately, there isn't a possibility to make that relation, the information from Am ... jimmy WP-UserClosed   Amelia   Updated August 21, 2020 at 2:25pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JimmyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.