As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

looptyloop csv upload of servicesClosed   Amelia   Updated December 3, 2024 at 9:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is not possible I am afraid you need to create them one by one at this time. Shoul ... Yasutaka Hatada I would like to migrate the contents of the Amelia plugin to another site.Closed   Amelia   Updated December 3, 2024 at 8:46am   2 Most recent comment from Stefan Petrov:Hello Yasutaka, Thanks for reaching out to us. The easiest way is to clone your website.  You can do that by using the Duplicator plugin. It will generate a couple of files that you can transfer to ... Angélique Display remaining placesClosed   Amelia   Updated December 3, 2024 at 8:43am   2 Most recent comment from Stefan Petrov:Hello Angélique, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion pa ... rowen Amelia LocationClosed   Amelia   Updated December 3, 2024 at 8:40am   4 Most recent comment from Stefan Petrov:You are welcome, rowen. I'm glad that we can help. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews abo ... Stefan Neudorfer InformationClosed   Amelia   Updated December 3, 2024 at 8:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We have custom fields but they are for customer only there is no option to set question ... Ricardo email notificationClosed   Amelia   Updated December 3, 2024 at 8:13am   4 Most recent comment from Uroš Jovanović:Hello Ricardo, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Jay Bilunas Can create new appointmentsClosed   Amelia   Updated December 3, 2024 at 8:08am   4 Most recent comment from Stefan Petrov:Hi Jay, Please, make sure that your WP user only has one user assigned. Sometimes, users assiing multiple user roles to single WP user. This is wrong and it causes conflict. So, to check this, go to W ... Jay Bilunas Booking system not working/registering peopleClosed   Amelia   Updated December 3, 2024 at 8:06am   2 Most recent comment from Stefan Petrov:I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3774322/ For future reference, please don't open multiple tic ... Henry Ramsey Google Calendar IntegrationClosed   Amelia   Updated December 2, 2024 at 3:35pm   6 Most recent comment from Stefan Petrov:Hi Henry, That's the current workaround becuase the Google app is not yet verified. Please, let us know if you have any other questions or issues or a new ticket and we will provide assistance.  Henry Ramsey employee dashboardClosed   Amelia   Updated December 2, 2024 at 3:31pm   10 Most recent comment from Stefan Petrov:You are welcome, Henry. Thanks for the feedback. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! mathias refundClosed   Amelia   Updated December 2, 2024 at 3:24pm   2 Most recent comment from Uroš Jovanović:Hello Mathias, Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to ... Cédric Flot Impossible to book sessionClosed   Amelia   Updated December 2, 2024 at 2:28pm   18 Most recent comment from Uroš Jovanović:Hello Cédric, Thank you so much for your suggestion! We always appreciate user feedback, as it helps us improve the platform. Regarding the Google Calendar integration, clients should be able to conn ... Christian Samarco Flexible Capacity RulesClosed   Amelia   Updated December 2, 2024 at 2:14pm   4 Most recent comment from Uroš Jovanović:Hello Christian, Thank you for your inquiry! In Amelia, the system works by automatically managing availability based on the employee's set working hours and appointment schedule. If you're ... Johan Leyssens how to automate automatic message triggering for recieved payment statusClosed   Amelia   Updated December 2, 2024 at 2:07pm   6 Most recent comment from Uroš Jovanović:Hello Johan, Thank you for your message! 1. Sending Confirmation Notifications Amelia does not currently support sending manual notifications from within the plugin based on custom markers (e.g., symb ... Mateus Alves Plugin Not loading on my wordpress pageClosed   Amelia   Updated December 2, 2024 at 1:38pm   2 Most recent comment from Uroš Jovanović:Hello Mateus, Thank you for reaching out to us. If this is the case then this can be 1 of 3 issues 1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in y ...