Public Tickets
Anja in der Weide
Wordpress sends "register email" after Amelia bookingClosed
Amelia
Updated November 15, 2024 at 10:49am
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that yo ...
Siyeong
Notification EmailClosed
Amelia
Updated November 15, 2024 at 10:31am
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
When you place %appointment_cancel_url% in notifications it cannot sendcustomer to another site. If you can replicate this issue please send us short one ...
Robert Culkin
Multiple Locations for One EmployeeClosed
Amelia
Updated November 15, 2024 at 9:47am
4
Most recent comment from Uroš Jovanović:Hello Jan,
Thank you for reaching out to us.
Each employee needs to be assigned to a default location:
However, when you access the Work Hours tab of the employee, you can assign all your locations ...
Philipp Müller
Work Hours Emplyee ignored from system since last updatesClosed
Amelia
Updated November 15, 2024 at 9:42am
11
Most recent comment from Uroš Jovanović:Hello Philipp,
Thank you for your message. I can confirm that Amelia cannot insert special days automatically during a plugin update. The plugin does not alter or add settings like special days on its ...
Rafal Grudowski
number of meetings in a recurring serviceClosed
Amelia
Updated November 15, 2024 at 9:37am
2
Most recent comment from Stefan Petrov:Hello Rafal,
The "limit" option from the second screenshot its not related to the recurring appointment option. This is a separate option that allows you to set the limit of appointments, but for "sta ...
Eline Tibboel
Scheduled notifications cron jobClosed
Amelia
Updated November 15, 2024 at 9:34am
8
Most recent comment from Uroš Jovanović:Hello Eline,
Thank you for your detailed feedback and thoughtful suggestion! We're glad to hear that the cron job fix worked and that the SMTP setup resolved the notification issue. We truly appr ...
Evrard
Upgrade to Pro Lifetime MembershipClosed
Amelia
Updated November 15, 2024 at 9:30am
2
Most recent comment from Stefan Petrov:Hello Evrard,
Thanks for reaching out to us.
Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a ...
Philippe Weickmann
[ameliacustomerpanel appointments=1]Closed
Amelia
Updated November 15, 2024 at 9:25am
24
Most recent comment from Stefan Petrov:Hi Philippe,
Thanks for the feedback. Yes, it's a false positive, the good thing is that it doesn't affect the Amelia performance (WP site in general). Now we have a workaround, thanks :)
Lisa Suling-Maslin
Booking lengthClosed
Amelia
Updated November 15, 2024 at 9:19am
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
Can you please send us a couple of screenshots of service settings and the issue?
Looking forward to your reply.
James
Email Notification not workingClosed
Amelia
Updated November 15, 2024 at 9:19am
7
Most recent comment from Stefan Petrov:Hi James,
Apologies but we don't have the option for live chat. We go through tickets in the order in which they are received and/or responded to, so patience is much appreciated.
As mentioned ...
vladimir
Email notification - Customer Panel Access Link ErrorClosed
Amelia
Updated November 15, 2024 at 9:10am
4
Most recent comment from Uroš Jovanović:Hello Tobias,
Please create a separate ticket for this issue and I will assist you with this.
Looking forward to your reply.
Nael
URGENT - My Stripe setting keep go back on test mode even on Test Mode even i turn it offClosed
Amelia
Updated November 15, 2024 at 8:26am
7
Most recent comment from Stefan Petrov:Hi Nael,
That's great to see! Thanks for the feedback. Apparently, it was the caching issue.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a ...
Rae del Cerro
Disable paymentsClosed
Amelia
Updated November 15, 2024 at 8:16am
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
You need to set service price to be 0 and then the payment step will be skipped and price of 0.00 you can try and hide it via CSS.
Should you have any ...
Netanel
Unable to set up the formClosed
Amelia
Updated November 15, 2024 at 7:50am
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
Check what you set for minimum capacity for that service. If for example minimum capacity is 3 first 2 customers will get pending status and once 3rd cus ...
Yasin
Booking appointmentClosed
Amelia
Updated November 15, 2024 at 6:54am
6
Most recent comment from Marko Davidović:Hello again,
We are glad to hear that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all t ...