As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

krisna purbaya add some productClosed   Amelia   Updated December 6, 2024 at 9:09am   4 Most recent comment from Uroš Jovanović:Hello Krishna, Glad to be able to assist you. Please let me know if you have any other questions. Rafal Wrong e-mail notification if phone is in databaseClosed   Amelia   Updated December 6, 2024 at 9:09am   5 Most recent comment from Uroš Jovanović:Thank you for your understanding, Rafal! If there's anything else I can assist you with, feel free to let me know. Have a great day! Merritt Farren Event Booking Does Not Show Registrations Booked on Customer Front EndClosed   Amelia   Updated December 6, 2024 at 8:51am   13 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Eduardo texts in notifications' emails change randomlyClosed   Amelia   Updated December 6, 2024 at 8:48am   11 Most recent comment from Marko Davidović:  Hello again, We’re glad to hear that everything is now working fine. As someone who also works in support, you’re likely aware that most ticketing platforms operate in a way that each time a ne ... Martin JARVIS CC other email address in customer notificationClosed   Amelia   Updated December 6, 2024 at 8:43am   4 Most recent comment from Stefan Petrov:No problem, Martin. We are always there to help. Should you have any other questions or issues, feel free to reach out to us on a new ticket and we will kindly provide assistance.    Shaikh Show Document File On Profile PictureClosed   Amelia   Updated December 6, 2024 at 8:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Custom fields can not show in customize section but they will show in live booking process. You can create custom fields and they will be added to a book ... Paolo Define starting hour and end hour to book a serviceClosed   Amelia   Updated December 6, 2024 at 7:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can set default duration of service and then you can set custom duration and customers can choose within a drop down what time duration they want. Yo ... Revi Bloemendal Number of tickets in agenda and notificationsClosed   Amelia   Updated December 6, 2024 at 7:25am   5 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that you have found a possible solution and we hope it works. This ticket should remain open for a week. So feel free to respond at any time ... Martin Some questionsClosed   Amelia   Updated December 6, 2024 at 7:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes there is a filter where customer can search events based on location like this Unfortunately, currently this feature is not available in Amelia. You ... Bernt Kopper Disable MotionClosed   Amelia   Updated December 5, 2024 at 3:04pm   2 Most recent comment from Stefan Petrov:HI Bernt, Thanks for reaching out to us. Sorry to disappoint you, there is no button or option to directly disable the animation, but feel free to suggest this on our feature suggestion page. You can ... AJ Vargas Customer Portal Access Not WorkingClosed   Amelia   Updated December 5, 2024 at 1:48pm   8 Most recent comment from Uroš Jovanović:Hello AJ, It's possible that using your admin account is causing the issue due to conflicting permissions. Admin accounts often bypass certain restrictions or view settings differently, which can ... lucas Configuration AmeliaClosed   Amelia   Updated December 5, 2024 at 1:03pm   4 Most recent comment from Stefan Petrov:Hi Lucas, Well, you would need to create three different employees, where each employee will have a separate work hours schedule. That being said, you would need to create an employee (morning shift) ... Emma Display week day on event listClosed   Amelia   Updated December 5, 2024 at 12:50pm   2 Most recent comment from Uroš Jovanović:Hello Emma, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... CARMEN DELIA PEREZ GONZALEZ AMELIA STANDARClosed   Amelia   Updated December 5, 2024 at 11:47am   2 Most recent comment from Stefan Petrov:Hi Carmen, Thanks for reaching out to us. Please clear the browser cookies/cache, try a different browser, and clear the WP cache, as well. Please, let me know if it works.  Hellmuth Nadine QuitClosed   Amelia   Updated December 5, 2024 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Hellmuth, Sorry to hear you leaving.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a re ...