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Public Tickets

Simon Ferrara AppointmentClosed   Amelia   Updated August 22, 2024 at 12:20pm   2 Most recent comment from Stefan Petrov:Hi Simon,Thanks for reaching out to us. Unfortunatelly, there is no option to select the payment method when creating an appointment from the backend, but you can add the placeholder for payment links ... Ricardo Error when booking an appointment after a previous cancellationClosed   Amelia   Updated August 22, 2024 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Ricardo,Thank you for reaching out to us.Can you please provide me with the screen recording of this whole process and I will assist you with it?Looking forward to your reply. Timm Straßheim Feature requestClosed   Amelia   Updated August 22, 2024 at 7:21am   2 Most recent comment from Stefan Petrov:Hi Timm,Thanks for reaching out to us. Unfortunatelly, this option is currently only available for admins, since employees have a specific set of permissions (they can only book the appointments for t ... payman ziaei automatically import products from ameliaClosed   Amelia   Updated August 22, 2024 at 7:02am   2 Most recent comment from Stefan Petrov:Hi payman,Thanks for reaching out to us. Once the WooCoomerce is enabled and successfully integrated, the WooCoomerce product is created, but it will not be visible to your customers. It provides t ... Michael Etokakpan Email appointment Approved to EmployeeClosed   Amelia   Updated August 22, 2024 at 7:04am   7 Most recent comment from Marko Davidović:Hello again,You are using third-party plugin for sending notifications We can only help in case that you are using SMTP. So you have 2 option to reach out to WP mail support team so that they can che ... Adina J Docter Docter I need to book 90 min secondsClosed   Amelia   Updated August 22, 2024 at 6:59am   27 Most recent comment from Stefan Petrov:Hi Adina,Yes, Amelia will recognize the service duration now and the timeslots would be visible based on the chosen service duration. But, please note that the buffer times will not be included, since ... Koichi How to change your booking statusClosed   Amelia   Updated August 21, 2024 at 1:39pm   2 Most recent comment from Uroš Jovanović:Hello Koichi,Thank you for reaching out to us.Please check the following screenshot on how this needs to be done, this applies for both back-end appointments and the ones on the employee panel.Let me ... Gokay Ozcelik Limit service per dayClosed   Amelia   Updated August 21, 2024 at 12:32pm   2 Most recent comment from Uroš Jovanović:Hello Gokay,Thank you for reaching out to us.At the moment, there is an option to limit appointments per employee in Amelia.This can be done from the Amelia/Settings/Roles/Employees page.Please let m ... CPCI Solutions Change the maximum time allowed for follow-up emails or text messages.Closed   Amelia   Updated August 21, 2024 at 11:23am   2 Most recent comment from Stefan Petrov:HI CPCI Solutions,You can create custom scheduled notifications instead where you can configure these parameters according to your needs. Since this is also an scheduled notifications, it will be sent ... Nina Hammig Customer can't bookClosed   Amelia   Updated August 21, 2024 at 10:59am   7 Most recent comment from Uroš Jovanović:Hello Nina,Thank you for the update on this.If this is the case then this can be 1 of 3 issues 1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your ... Hicham GHAZI Form doesn't appear on MobileClosed   Amelia   Updated August 21, 2024 at 10:03am   4 Most recent comment from Stefan Petrov:Hi Hicham,You are welcome, i'm glad that I could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Brody ​Hard to find book now button on mobile viewClosed   Amelia   Updated August 21, 2024 at 9:42am   4 Most recent comment from Stefan Petrov:You are welcome, Brody.I'm glad that I could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Deschamps Reverse month/day order.Closed   Amelia   Updated August 21, 2024 at 7:50am   4 Most recent comment from Marko Davidović:Hello again,No worries that is why we are here to help and guide you. Just make sure that you use on of the default time formats, not a custom one.Should you have any further inquiries, we kindly requ ... Lisa L. Hicks Service DurationClosed   Amelia   Updated August 21, 2024 at 7:46am   3 Most recent comment from Uroš Jovanović:Hello Lisa,Thank you for reaching out to us.Marcin explained how this needs to be done.Basically, you need to change the "Default time slot step" option to 30 minutes on the Amelia/Settings/General p ... cameron lauterbach Calendar Appointments Availability Marked As No BookingsClosed   Amelia   Updated August 21, 2024 at 7:36am   2 Most recent comment from Uroš Jovanović:Hello Cameron,Thank you for reaching out to us.For that purpose, you will have to enable the "Allow booking below minimum capacity" on the Amelia/Settings/Appointments page.Please let me know if that ...