Okay

Public Tickets

Kiran Usability for Hotel bookingClosed   Amelia   Updated August 27, 2024 at 2:03pm   10 Most recent comment from Uroš Jovanović:Hello Kiran,We are here to help youPlease let me know if you have any other questions. Jamie Stone Appointment notificationsClosed   Amelia   Updated August 27, 2024 at 12:06pm   4 Most recent comment from Uroš Jovanović:Hello Jamie,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Bob global working hoursClosed   Amelia   Updated August 27, 2024 at 12:04pm   2 Most recent comment from Uroš Jovanović:Hello Bob,Thank you for reaching out to us.1. Just change the time format on the WordPress General Settings and it will be applied in Amelia as well. Please take a look at our documentation page to r ... Brody Availability for my Services is not syncing with the employeeClosed   Amelia   Updated August 27, 2024 at 11:42am   4 Most recent comment from Stefan Petrov:Hi Brody,Thanks for the credentials. Your timezone settings are not properly configured. Instead of UTC, it should be configured to the nearest city in your timezone. You can find more information re ... payman ziaei CheckoutClosed   Amelia   Updated August 27, 2024 at 11:17am   2 Most recent comment from Stefan Petrov:Hi payman,Thanks for reaching out to us. Just checked on your website, and tried to book an appointment and Amelia is leading to the WooCoomerce checkout. As per the screenshot You can configure the ... Colin Step by Step Not ShowingClosed   Amelia   Updated August 27, 2024 at 11:09am   2 Most recent comment from Stefan Petrov:Hi Colin,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ple ... Aaron gap over the customer login panelClosed   Amelia   Updated August 27, 2024 at 9:15am   4 Most recent comment from Stefan Petrov:Hi Aaron,Thanks for the link. You can use this CSS code to remove the margin between the menu and the customer panel. body > div.elementor.elementor-35 > div.elementor-element.elementor-element-591e02 ... Sterling Edwards SchedulingClosed   Amelia   Updated August 27, 2024 at 9:02am   4 Most recent comment from Uroš Jovanović:Hello Sterling,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Florencia Amelia customer issueClosed   Amelia   Updated August 27, 2024 at 8:26am   2 Most recent comment from Uroš Jovanović:Hello Florencia,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials ... Abner Admin Loging pageClosed   Amelia   Updated August 27, 2024 at 7:45am   2 Most recent comment from Uroš Jovanović:Hello Abner,Thank you for reaching out to us.Admin logins depend on the server configuration, and thus, if it was set to go through the hosting provider first, then it will be that way for Amelia as w ... Alan Blair Client rescheduling bookingClosed   Amelia   Updated August 27, 2024 at 7:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, of course, you can enable that option in settings role settings and then you need to enable and create the customer panel so that they can log in to ... justin payments not going throughClosed   Amelia   Updated August 27, 2024 at 7:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not sure what you are asking us but you can not turn off all payment methods if you have a price set.So if you have price set you can turn off all online ... Stacey Moore Notification HTML bugClosed   Amelia   Updated August 27, 2024 at 6:28am   4 Most recent comment from Marko Davidović:Hello again,We can not replicate this on our end we are sending you a short video and you can send us short one minute video of the issue so that we can see how it looks on your end. Looking forward ... Lea Is your solution GDPR compliant in EU?Closed   Amelia   Updated August 27, 2024 at 5:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, Amelia is GDPR compliant. Here are some main points : - In Amelia Settings/Roles/Customer, you can enable the option for customers to delete their ... Temper Outlook Calendar - Redirect URIClosed   Amelia   Updated August 26, 2024 at 3:04pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out with your question about configuring Amelia with your Outlook Calendar. The Redirect URI is crucial for proper integration between Amelia and Outlook Calendar. It sho ...