As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

TAFF Incorrect Currency Format and How To Exclude Items From Congratulations StepClosed   Amelia   Updated December 10, 2024 at 10:07am   4 Most recent comment from Uroš Jovanović:Hello, We are glad to be able to assist you, we will have his ticket closed now. Kristijan Lazarev Override Days offClosed   Amelia   Updated December 10, 2024 at 10:04am   2 Most recent comment from Stefan Petrov:I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3780494/ For future reference, please don't open multiple tic ... Hajo Smit Special days are super! Wrap-up of remaining issuesClosed   Amelia   Updated December 10, 2024 at 9:52am   11 Most recent comment from Uroš Jovanović:Hello Hajo, Thank you for that. Looks like there was a misunderstanding. That is right, one customer cannot book two different appointments at the same time, but in one appointment, they can choose to ... krisna purbaya employees notesClosed   Amelia   Updated December 10, 2024 at 9:50am   9 Most recent comment from krisna purbaya:Alright, thank you, Stefan. capkeltiek Calendar optionsClosed   Amelia   Updated December 10, 2024 at 9:42am   2 Most recent comment from Stefan Petrov:Hi capkeltiek, Thanks for reaching out to us. Sorry to disappoint you, unfortunately, there is currently no such option with Amelia's built-in features. The calendar will always show the next upc ... Mario White [ameliastepbooking]Closed   Amelia   Updated December 10, 2024 at 9:39am   4 Most recent comment from Uroš Jovanović:Hola Mario, Me alegra haber podido ayudarte. Mis disculpas si ya te lo he pedido antes, pero ¿podría pedirte un pequeño favor si no te importa? ¿Podrías, por favor, dejar una reseña sobre la ver ... Brandon Teschke Catalogue BookingClosed   Amelia   Updated December 10, 2024 at 8:16am   4 Most recent comment from Stefan Petrov:Hi Brandon, Is your website live? Can you provide the webpage URL? Do you have our latest version installed? I've actually tested this on our latest license, so we can double-check the setup.  krisna purbaya Can the word 'employee' be changed?Closed   Amelia   Updated December 10, 2024 at 7:52am   9 Most recent comment from Stefan Petrov:No problem, krisna. Always there to help.  Dominik incompatibility with 8G FirewallClosed   Amelia   Updated December 10, 2024 at 7:51am   4 Most recent comment from Stefan Petrov:You are welcome, Dominik. I'm glad that I can help. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Gila Dávid Cron EventClosed   Amelia   Updated December 9, 2024 at 8:40pm   6 Most recent comment from Uroš Jovanović:Hello Gila, Thank you for the update! I'm glad you were able to identify the issue with your administrator and resolve it successfully. If you need any further assistance in the future, don' ... Brandon Teschke Employee HoursClosed   Amelia   Updated December 9, 2024 at 2:57pm   2 Most recent comment from Uroš Jovanović:Hello Brandon, Thank you for reaching out! Unfortunately, the duration of the service must match the work hour period assigned to the employee. This means that you won't be able to book an 8-hour ... Martin Monthly contractsClosed   Amelia   Updated December 9, 2024 at 2:54pm   2 Most recent comment from Uroš Jovanović:Hello Martin, Thank you for your inquiry! At the moment, Amelia does not support monthly payment options or recurring billing like direct debit. You can set up the booking for the different contract d ... Lonneke Westerhof Bookingsform stays on the 'your information' pageClosed   Amelia   Updated December 9, 2024 at 2:30pm   2 Most recent comment from Stefan Petrov:Hi Lonneke, Thanks for reaching out to us. It shows this error in developer console.  I'm sending a fix via WeTransfer to your email address - [email protected] Please, install it and it shou ... Ángel García Cidoncha ID or DNI valueClosed   Amelia   Updated December 9, 2024 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Angel, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Tomáš Strmiska Notification not sent, event not added to Google CalendarClosed   Amelia   Updated December 9, 2024 at 2:13pm   15 Most recent comment from Uroš Jovanović:  Hello Tomáš, Thank you for the detailed information and the video. We will investigate this issue further. Let us know if you have any other questions.