As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

lujeffcoat PackagesClosed   Amelia   Updated January 12, 2021 at 4:59pm   4 Most recent comment from [deleted]:Hello Emer, I will reply in your ticket regarding this matter. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Nina Servicetime on whole hoursClosed   Amelia   Updated January 12, 2021 at 4:48pm   5 Most recent comment from [deleted]:Glad to see that you managed to find a solution to it. Could you please check if you added any service to the package and chosen employees for the service/s?  DIANA MARIA GONZALO MARTINEZ BOOKINGS FOR AN ONLINE ACADEMYClosed   Amelia   Updated January 12, 2021 at 4:46pm   3 Most recent comment from [deleted]:Hello DIANA MARIA GONZALO MARTINEZ,1. Please check if you assigned all of the services to at least one employee, check if they are assigned to the employees' work hours as well, and if the servic ... Ben Horle Urgent please! paymentClosed   Amelia   Updated January 12, 2021 at 3:12pm   10 Most recent comment from Aleksandar Vuković:You're welcome again, BenI'm glad to hear the issue is resolved. Jordan VEROT Javascript errorClosed   Amelia   Updated January 12, 2021 at 3:10pm   3 Most recent comment from Aleksandar Vuković:Hello JordanThank you for reaching out to us.As you said, this error isn't affecting the plugin or your website. Our developers are aware of it and it will be removed in one of our future updates ... Ash How to remove the domain from activated pluginClosed   Amelia   Updated January 12, 2021 at 3:06pm   11 Most recent comment from Aleksandar Vuković:Hello PaulIf you can't see the button to remove the domain, try scrolling through the page horizontally.If you're still unable to see it, please open a new ticket and let me know which domai ... Maxence Desenfans Email issuesClosed   Amelia   Updated January 12, 2021 at 2:47pm   2 Most recent comment from Aleksandar Vuković:Hello MaxenceYou can go to Amelia Settings/Roles/Customer and disable "Check customer's name for existing email when booking" option. That will allow users to enter different name and last name w ... Richard Shok Double booking pending appointmentsClosed   Amelia   Updated January 12, 2021 at 1:16pm   4 Most recent comment from Aleksandar Vuković:You're welcome, RichardAs for custom work, unfortunately our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Nina Request failed with status code 500Closed   Amelia   Updated January 12, 2021 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello NinaSorry for the inconvenience.Please click on "Reset" and then "Save", and that should solve the issue. Sara Beltran Beltran Sancho hide extrasClosed   Amelia   Updated January 12, 2021 at 12:41pm   14 Most recent comment from Aleksandar Vuković:Hello SaraCan you change it in the service to "3 hours"? From your screenshot I can see that this has been disabled. Danielle Thwaites txt messageClosed   Amelia   Updated January 12, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hello Danielle, Sorry, I am not sure if I understood the issue quite well. Could you please tell me have you activated SMS Notifications and enabled the notifications that you want from the list to ... Lucia ExtrasClosed   Amelia   Updated January 12, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hello Lucia, Could you please confirm that you have chosen one of the extras as well in the booking process? If you have, and the price of the extra isn't added to the price of the service, ple ... gestio Cancel service of a package does not return the classClosed   Amelia   Updated January 12, 2021 at 9:38am   3 Most recent comment from Aleksandar Vuković:Hi again gestio Unfortunately, you are correct. This is a bug on our end, and our developers are working on resolving it. At the moment, you have two options - the one you're already using, delet ... Georgia Ferguson UpgradeClosed   Amelia   Updated January 12, 2021 at 8:08am   7 Most recent comment from Aleksandar Vuković:Thank you for the explanation, GeorgiaAs I described in the last ticket, we do have a bug with employees and locations, and it will be fixed in our next update.For employees to be connected to a Wor ... Georgia Ferguson Staff Not appearing in Package AppointtmentClosed   Amelia   Updated January 12, 2021 at 8:02am   2 Most recent comment from Aleksandar Vuković:Hello again GeorgiaI know you already submitted a refund request, but let me just explain this.There's a bug with the Packages feature when it comes to Locations. If you have no locations selecte ...