We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sherri Raguth EventsClosed   Amelia   Updated January 4, 2021 at 2:34pm   3 Most recent comment from [deleted]:Hello Sherri Raguth ,The only way events can be shown on the front-end in Amelia is in a list - there isn't a possibility of showing them in a calendar, unfortunately. There are calendar like boo ... KALAMBAYI ReservationsClosed   Amelia   Updated January 4, 2021 at 2:12pm   6 Most recent comment from Aleksandar Vuković:I understand, KALAMBAYIThe refund request has been forwarded to our reseller, Paddle, and you should be reimbursed in 5 - 7 business days. Henk Custom CSSClosed   Amelia   Updated January 4, 2021 at 1:38pm   3 Most recent comment from [deleted]:Hello Henk,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.If you implement changes to Amelia files, they will be overridden each time you update th ... Peter Imumorin After recent Amelia update, elementor stopped working if Ameilia is activated. I cannot update anything in my website except I deactivate Ameila first because my website uses elementorClosed   Amelia   Updated January 4, 2021 at 1:29pm   2 Most recent comment from [deleted]:Hello Peter, We've investigated the issue and found that the issue occurs when Elementor and Amelia are used with PHP version 7.3 or an older one. Sorry for any inconveniences this have caused. ... Christian Paypal and PHP 8.0Closed   Amelia   Updated January 4, 2021 at 1:20pm   2 Most recent comment from Aleksandar Vuković:Hello ChristianThanks for letting us know about this. Our developers are working on the issue, and hopefully a fix will be included in the next update (it should go out in a day or two). George T Cannot update product keeps deactivatingClosed   Amelia   Updated January 4, 2021 at 12:11pm   5 Most recent comment from [deleted]:Hello George T,  Apologies for replying a bit later, Friday was a non-working day and we don't work on weekends. Glad to see you managed to update Amelia manually, and a fellow user helped in th ... Angeline ReschedulingClosed   Amelia   Updated January 4, 2021 at 11:23am   2 Most recent comment from [deleted]:Hi Angeline,Apologies for replying a bit later, we don't work on weekends.There isn't a possibility for changing the appointment status to Pending when a client reschedules it with Amelia� ... Jason Brueckner PaymentsClosed   Amelia   Updated January 4, 2021 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello JasonWhen using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing account, and there are no other settings other than what’s descr ... Raphael Babilonia How to cancel the package from my customer after he already bought it?Closed   Amelia   Updated January 4, 2021 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello RaphaelUnfortunately, we don't have that feature yet. It will be added in the next update (not the one you'll see roll out today, but the one after that).You can cancel individual app ... Daniel Dowling Working Hours Per ServiceClosed   Amelia   Updated January 4, 2021 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello DanielI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Services have a duration, but when available time slots will ... Paulina limiting service availabilityClosed   Amelia   Updated January 4, 2021 at 9:38am   2 Most recent comment from Aleksandar Vuković:Hello PaulinaService availability is determined by employees' working hours.So, either configure two employees for these two services, or configure employees' working hours so they work on s ... Melanie Wesley Transfer square appointmentsClosed   Amelia   Updated January 4, 2021 at 9:02am   4 Most recent comment from [deleted]:Hello Melanie, Apologies for replying a bit later, Friday was a non-working day and we don't work on weekends.There isn't an option to charge customers for a no show in Amelia with its curr ... dljordaneku Outlook IntergrationClosed   Amelia   Updated January 4, 2021 at 8:58am   6 Most recent comment from [deleted]:Hello Darrell,Apologies for replying a bit later, Friday was a non-working day and we don't work on weekends.Glad to see the issue is gone, thank you for letting me know. If you have any other ... Kieran NotificationsClosed   Amelia   Updated January 4, 2021 at 8:55am   6 Most recent comment from [deleted]:You are welcome, Kieran. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Paul Anderson Front end emplyee panelClosed   Amelia   Updated January 1, 2020 at 11:23pm   5 Most recent comment from Paul Anderson:Thanks - all sorted now :)