I have a service that also is included in a package. The service itself has only Stripe as payment method (for single appointments), the package also invoice.
When booking a single appointment, invoice is preselected. In the dropdown it's greyed out. When clicking Next, booking is finished with invoice as payment method.
Imo this is a bug. Neither should invoice be preselected, nor should one be able to finish the booking with this method.
Apologies for replying a bit later, we don't work on weekends.
I can't reproduce the issue on our testing website - I have set Stripe for a service and Stripe and on-site for the Package, and when I book the Service Stripe is the payment method, if I book the Package I can choose between Stripe and on-site.
If this doesn't work for you this way, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
no reason to apologize, it's perfectly ok you don't work on weekends – plus, during weekdays, your fast turnaround doesn't give your customers any reason to complain!
Before Setting up an admin user for you, I thought I should check again and set up a new service and package for a test – surprisingly it works now as it should. Maybe I just had tweaked my setup too much before.
Glad to see that the issue is gone, and that it works properly for you now as well, if you have any issues again with this open a ticket and we will gladly check the issue out.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi,
I have a service that also is included in a package. The service itself has only Stripe as payment method (for single appointments), the package also invoice.
When booking a single appointment, invoice is preselected. In the dropdown it's greyed out. When clicking Next, booking is finished with invoice as payment method.
Imo this is a bug. Neither should invoice be preselected, nor should one be able to finish the booking with this method.
Best,
Lukas
Hi Lukas,
Apologies for replying a bit later, we don't work on weekends.
I can't reproduce the issue on our testing website - I have set Stripe for a service and Stripe and on-site for the Package, and when I book the Service Stripe is the payment method, if I book the Package I can choose between Stripe and on-site.
If this doesn't work for you this way, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi Marija,
no reason to apologize, it's perfectly ok you don't work on weekends – plus, during weekdays, your fast turnaround doesn't give your customers any reason to complain!
Before Setting up an admin user for you, I thought I should check again and set up a new service and package for a test – surprisingly it works now as it should. Maybe I just had tweaked my setup too much before.
Kind regards,
Lukas
Hi Lukas,
Thank you for understanding ! Glad to see that!
Glad to see that the issue is gone, and that it works properly for you now as well, if you have any issues again with this open a ticket and we will gladly check the issue out.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.