We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Admin Democratest Split appointment with 2 attendees.Closed   Amelia   Updated February 2, 2021 at 12:44pm   4 Most recent comment from Aleksandar Vuković:Oh, I see.Unfortunately, that's how the plugin works at the moment. You can't hold your customer's payment info, so you wouldn't be able to create a new appointment with any other ... Alexis Problème dans la page de mon siteClosed   Amelia   Updated February 2, 2021 at 12:38pm   11 Most recent comment from Aleksandar Vuković:You're welcome, AlexisGlad I could be of assistance. gestio book last appointment (packages)Closed   Amelia   Updated February 2, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hello gestion, There isn't such possibility in Amelia with its current features, unfortunately. Customers can't book a past appointment in Amelia, unfortunately, only the admin can create ... Christian Vhenten shortcode not showing anything when unloggedClosed   Amelia   Updated February 2, 2021 at 12:02pm   5 Most recent comment from [deleted]:Hi there, You would need to exclude Amelia or the pages where Amelia is in that plugin, in order to use both plugins. One of our users shared this with us: SG support helped me to figure it out. The ... Paul Spalvieri Plug in updatesClosed   Amelia   Updated February 2, 2021 at 9:07am   2 Most recent comment from Aleksandar Vuković:Hello PaulWe included a fix for this issue in version 3.0.1, so after you update the plugin you should not face this anymore.The plugin still needs to go through a few more updates, so that we can con ... Filip Draganic WP Amelia BrokenClosed   Amelia   Updated February 1, 2021 at 8:55pm   2 Most recent comment from [deleted]:Hello Filip, I see this is a duplicate ticket, and I've replied to the other one regarding this matter , so we can continue solving the issue there. Thank you for understanding.NaravnoIf you ha ... Andre Multiple services at onceClosed   Amelia   Updated February 1, 2021 at 8:41pm   3 Most recent comment from [deleted]:Hello Andre, There isn't a possibility of booking several services at once in Amelia with the service booking, unfortunately. But this could be achieved with the Packages feature https://wpameli ... Apple Tree Stripe paymentsClosed   Amelia   Updated February 1, 2021 at 8:33pm   3 Most recent comment from [deleted]:Hello there, There isn't a possibility of connecting events to different Stripe accounts in Amelia, unfortunately. You can connect Amelia to only one Stripe/PayPal account. You can't instal ... Susan Foppe Duration settingClosed   Amelia   Updated February 1, 2021 at 6:27pm   3 Most recent comment from [deleted]:Hi, Susan!Sorry for the delayed response, we don't work on weekends.Glad to know you fixed it!Anyways, if you have any other questions, please contact us. Wolfgang Hack icalClosed   Amelia   Updated February 1, 2021 at 4:13pm   2 Most recent comment from [deleted]:Hello Wolfgang,  Thank you for your purchase.  There isn't a possibility of attaching iCal file to the notifications, only the ics file could be added. Please vote for this feature request her ... Susan Foppe Using locations for ServicesClosed   Amelia   Updated February 1, 2021 at 3:50pm   2 Most recent comment from [deleted]:Hi Susan, Locations are assigned to employees in Amelia, not services. So, both services and locations are assigned to employees, and you can assign different locations to one employee but only at di ... Victor Redirect URL After cancelClosed   Amelia   Updated February 1, 2021 at 3:39pm   2 Most recent comment from [deleted]:Hi Victor, There are fields where you can provide the URLs of the pages where the customers would be taken for both successful and unsuccessful cancellation, and you will find these fields in Amelia ... Juan Corbalán Bernabé add empleoyer is allways in please waitClosed   Amelia   Updated February 1, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hello Juan Corbalán Bernabé, Thank you for your purchase. It could be that the plugin wasn't installed successfully, could you please update it by following the bellow instructions and if that ... Márcio Cristiano Bento Translate custom fields and services namesClosed   Amelia   Updated February 1, 2021 at 2:58pm   4 Most recent comment from Aleksandar Vuković:I'm not sure how that add-on works, Márcio.The customer that mentioned this didn't go into depth about how it is used. She did say that she couldn't translate buttons and placeholders ... Frode Email notification not deliveredClosed   Amelia   Updated February 1, 2021 at 2:08pm   4 Most recent comment from [deleted]:Hi again, Frode!Glad you figured it out. Thank you so much for your feedback! I'll forward this info to our developers.Best Regards.