We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Hockstein I cannot create servicesClosed   Amelia   Updated February 4, 2021 at 9:54am   3 Most recent comment from [deleted]:Hello Michael, Thank you for your purchase. Could you please check if maybe the text had some special characters or similar (images, etc.) or some formatting that could not  be supported in the te ... Unions NSW Stripe: send data to "receipt_email"Closed   Amelia   Updated February 4, 2021 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello Michelle.You can try going into ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Payment/StripeService.php There, around line 56 add this code: if (isset($data['metaData ... Thorsten Staender Custom Fields attachment not accessible in employee panelClosed   Amelia   Updated February 4, 2021 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello ThorstenThank you for your purchase.I can't replicate this issue locally; the attachment is seen both when you edit the appointment from the panel, and when you click on it to expand:Pleas ... Andre Can't create appointments in back-endClosed   Amelia   Updated February 4, 2021 at 3:07am   3 Most recent comment from Andre:Please close ticket. Thanks Andre Can't select Services in PackagesClosed   Amelia   Updated February 4, 2021 at 3:07am   3 Most recent comment from Andre:Sorted thank you. Please close ticket. I can't see any way to close it from my side. Alexander T Martins Employee panel display optionsClosed   Amelia   Updated February 3, 2021 at 9:05pm   4 Most recent comment from Aleksandar Vuković:You're welcome, AlexanderIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elizabeth Starks EventsClosed   Amelia   Updated February 3, 2021 at 8:20pm   2 Most recent comment from Aleksandar Vuković:Hello ElizabethThank you for your purchase.I'm sorry, but I don't quite understand what you're trying to achieve here. All events need to have a preset date and time, so people would on ... Alex Repeating EventsClosed   Amelia   Updated February 3, 2021 at 6:20pm   2 Most recent comment from [deleted]:Hello Alex, There isn't a possibility to choose the weeks for the recurrence of events with Amelia's current built-in features, unfortunately. You can only choose weekly, monthly, yearly, ... Jrm57 Delay disabledClosed   Amelia   Updated February 3, 2021 at 5:01pm   6 Most recent comment from [deleted]:Hello Jeremy, It isn't possible that this has changed by itself, if you can reproduce an issue where this changes on some other change in Amelia, let us know so we could check it out. You need t ... Marta Maleta Custom time event bookingClosed   Amelia   Updated February 3, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hello Marta, Thank you for your purchase. You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to some 15 or 5 min, as the time interval ... Ramses Multi Service BookinClosed   Amelia   Updated February 3, 2021 at 2:01pm   2 Most recent comment from [deleted]:Hi, Ramses!Thank you for your purchase.Unfortunately, it is not possible with built-in features in Amelia at the moment. But it is on our to-do list for future updates. One of the workarounds is to us ... Paul Spalvieri notification email placeholders not pulling data overClosed   Amelia   Updated February 3, 2021 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello again PaulCan you please update the plugin to v3.0.2, and let me know if that helps with the issue. Jrm57 Auto redirection after bookingClosed   Amelia   Updated February 3, 2021 at 11:40am   8 Most recent comment from Aleksandar Vuković:Hello again JeremyYou can add the script, mentioned before, on the page: window.beforeConfirmedBooking = function() { window.location.href = "https://www.google.com"; }; That will force the redirecti ... Mourad DADACH Problème planningClosed   Amelia   Updated February 3, 2021 at 11:05am   2 Most recent comment from [deleted]:Hi, Mourad!Thank you for choosing Amelia.The official language of our Support is English. So, to communicate in French, I will have to use Google Translate. Please keep it in mind since it can cause s ... gestio Error: 2 identical reservations for a clientClosed   Amelia   Updated February 3, 2021 at 10:09am   2 Most recent comment from Aleksandar Vuković:Hello gestioThis should not be happening, and I cannot replicate the issue on my end. Have you updated the plugin to v3.0.2? If you haven't, please do, and if you have, please provide me with the ...