As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Joseph Benson Package UpgradeClosed   Amelia   Updated April 20, 2021 at 2:20pm   7 Most recent comment from Aleksandar Vuković:You're welcome, JosephIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Fabi Viola Styling missingClosed   Amelia   Updated April 20, 2021 at 2:20pm   4 Most recent comment from [deleted]:Fabi,That's great! Thank you for letting us know.Please feel free to contact us if you have any other questions.Best Regards.  Michele Multiple locations for a single employee... is possibile?Closed   Amelia   Updated April 20, 2021 at 2:15pm   4 Most recent comment from Michele:Ok, thanks Liza. I'll try to see if "custom fields" temporarily solve this problem. However, at first glance unfortunately it seems to me that it is not possible to assign it to certain employ ... José Pedro Correia More documentation on Web HooksClosed   Amelia   Updated April 20, 2021 at 2:15pm   7 Most recent comment from [deleted]:Pedro,If you have a couple of minutes, you can suggest that as a "feature request" here, so our developers will know there's a demand for this kind of documentation.Please feel free to contact u ... Fabi Viola Events list styling broken and not workingClosed   Amelia   Updated April 20, 2021 at 2:14pm   3 Most recent comment from Fabi Viola:Hi the new update today seems to have solved the issueThanks Hussnain Package booking issueClosed   Amelia   Updated April 20, 2021 at 2:09pm   5 Most recent comment from [deleted]:Actually, I just realized that we can use the access you've provided under the other ticket.So, no need to send us another set of credentials.Best Regards.  Daniel Schindlower Customer Panel Link in webhook?Closed   Amelia   Updated April 20, 2021 at 1:53pm   2 Most recent comment from [deleted]:Hi, Daniel!Thank you for choosing Amelia.I consulted with our developers regarding your case, and they said that it can be added to the JSON inside the bookings field:And this is an example of JSON th ... Namika CRON Job - Appointment reminder email not beeing sent outClosed   Amelia   Updated April 20, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Namika,thank you for contacting us.cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task ... JoseLuis Employee extra fieldsClosed   Amelia   Updated April 20, 2021 at 1:31pm   2 Most recent comment from [deleted]:Hi JoseLuis, thank you for reaching out to us. Unfortunately at the moment we don't have an option to create employee profile that would be public.  You can suggest that as a feature request he ... Robert Meador Customizing confirmation screenClosed   Amelia   Updated April 20, 2021 at 1:25pm   2 Most recent comment from [deleted]:Hi Robert, thank you for reaching out to us! You can change the Trophy image in ../wp-content/plugins/ameliabooking/public/img folder. The file name is trophy.svg. Please note that when you replace it ... Luis Gulias Help ConfiguringClosed   Amelia   Updated April 20, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi Luis,thank you for reaching out to us.You can do so with a Pro feature Packages of services.Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to you ... Rolando Rodriguez Amelia event non workingClosed   Amelia   Updated April 20, 2021 at 1:08pm   3 Most recent comment from Rolando Rodriguez:Hi Ivana, Thank you very much for our replyYes of course, I isolated the problem, corrected it and and let your people know .. but that was on another thread. The problem was with the google Invisib ... Philippe Weickmann I want to limit the number of reservations per service.Closed   Amelia   Updated April 20, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hi, Anne!Thank you for choosing Amelia.I'm afraid, with the current built-in features it's not possible to set any kind of limitations.If you explain your requirements in a few words, probab ... Succeedat Languages packagesClosed   Amelia   Updated April 20, 2021 at 11:46am   2 Most recent comment from [deleted]:Good day!Sorry for the delayed response, we don't work on weekends (I guess I already mentioned that before, so just in case).I'm afraid we don't have a shortcode that would display onl ... Caroline Elvegard Search by phone number, covid cancellation & invoice integrationClosed   Amelia   Updated April 20, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi Caroline, thank you for contacting us! I apologize for the later response, as we don't work on weekends. At the moment, unfortunately, it's not possible to search the customers per phone ...