As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Giulio Administrator and Google CalendarClosed   Amelia   Updated July 8, 2021 at 9:16am   2 Most recent comment from [deleted]:Hi Giulio,thank you for reaching out to usUnfortunately at the moment, only employees can use Google Integration.I'll kindly ask you to add it as a feature suggestion on this page. Features are ... luana PAYMENT ON FREE EVENTSClosed   Amelia   Updated July 8, 2021 at 8:52am   2 Most recent comment from [deleted]:Hi Luana,thank you for reaching out to usPlease let me know: are you trying to have your employee manage events? Is that employee added as a Staff to this event? If he is not he wouldn't be able ... Sinclair Ashman Bookings, Appointments and back-end CalendarClosed   Amelia   Updated July 8, 2021 at 8:46am   19 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Sinclair.Please feel free to reach out to us if you have any other questions or issues. Siggi booking ref numberClosed   Amelia   Updated July 8, 2021 at 8:45am   4 Most recent comment from [deleted]:Hi Siggi,thank you for adding itUnderstandable, it would be easier to track the booking and the finances with one joint order number.If you have any further questions or issues, please feel free to op ... Marc-Philipp Trópia Schneider window.beforeConfirmedBooking = function() only if serviceID is 15Closed   Amelia   Updated July 7, 2021 at 2:18pm   4 Most recent comment from [deleted]:Hi Marc-Philip,thank you for contacting back; Liza is out of the office at the moment, so I hope that you don't mind me replying.Unfortunately developers advised that this is not possible at the ... Bob Griggs Odd Scheduling ErrorsClosed   Amelia   Updated July 7, 2021 at 2:15pm   27 Most recent comment from [deleted]:Hi Bob,thank you for contacting back.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets and releasing a new product. ... Lindi Janse van Rensburg coupon codesClosed   Amelia   Updated July 7, 2021 at 1:49pm   4 Most recent comment from [deleted]:Hi LindiThank you, we can confirm it works as well. All coupon codes work using the same logic no matter if they are being sent now or after a couple of bookings. This might be a caching issue. Since ... Alyson Melhus Available hours not showing upClosed   Amelia   Updated July 7, 2021 at 1:26pm   7 Most recent comment from [deleted]:Hi Alyson,Is there any chance that you can provide me with site access for the backend? I hope I am not asking for too much.You can go into Amelia/Customize and click on Reset, and then on Save. If t ... Gerardo Camorlinga Cancel Appointment if Minimum not metClosed   Amelia   Updated July 7, 2021 at 1:23pm   4 Most recent comment from [deleted]:Anytime, GerardoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerardo Camorlinga Amelia Customer User RoleClosed   Amelia   Updated July 7, 2021 at 1:22pm   6 Most recent comment from [deleted]:I'm glad to hear that Gerardo!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Schindlower Scheduling from the administration portalClosed   Amelia   Updated July 7, 2021 at 1:16pm   2 Most recent comment from [deleted]:Hi Daniel,thank you for contacting usI'm afraid this feature isn't available in the panel yet; we have integrated time zone for the employee to see a different time zone in the panel, howeve ... Aniket Borhade Support for integrating with other pluginsClosed   Amelia   Updated July 7, 2021 at 1:10pm   2 Most recent comment from [deleted]:Hi AniketThank you for reaching out to us.I will forward this to our developers to see if we can get in touch with them and plan a possible integration. We support Zapier since it is the most popul ... Monika Wood ûpgrade to professionalClosed   Amelia   Updated July 7, 2021 at 1:04pm   6 Most recent comment from [deleted]:Hi MonikaPlease go to Amelia Settings/Activation, and make sure that the "Delete database tables" slider is disabled. Then, go to your Plugins section, deactivate and delete Amelia, and then download ... Jonathan MICHELON Employee rolesClosed   Amelia   Updated July 7, 2021 at 12:57pm   2 Most recent comment from [deleted]:Hi Jonathan Thank you for reaching out to us.You need to edit the Amelia Employee user role using the User Role Editor plugin in order to achieve what you need in Amelia. Here is an example - emplo ... Outpeak SL Amelia shows available slots previous to the actual timeClosed   Amelia   Updated July 7, 2021 at 11:31am   16 Most recent comment from Aleksandar Vuković:You're welcome, Sandra!Glad to have been of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.