We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maarten Spanjaart Chronlogic viewClosed   Amelia   Updated June 25, 2021 at 12:05pm   5 Most recent comment from Aleksandar Vuković:Hey MaartenSorry for the inconvenience.This is linked to recurring events. Our developers are aware of this bug, and they are working on a fix. I hope they'll be able to include it in our next up ... Marc Hammoud log emailsClosed   Amelia   Updated June 25, 2021 at 11:53am   2 Most recent comment from [deleted]:Hi Marc,thank you for reaching out to usIf you have an email address that you'd like them all to go to (besides going towards the customers and employees) you can always add an additional address ... Takahiro How to display entire sentence of serviceClosed   Amelia   Updated June 25, 2021 at 11:04am   8 Most recent comment from [deleted]:Takahiro,Please try to add this CSS: .amelia-app-booking input[type="text"], .am-modal.am-in-body input[type="text"], .amelia-app-booking input[type="email"], .am-modal.am-in-body input[type="email"], ... Clément Only cancelling a part of the packageClosed   Amelia   Updated June 25, 2021 at 10:09am   4 Most recent comment from [deleted]:Hi Clément,I'm glad that it will be useful for youFor the partial, you can always add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot ... Francesca Caires BOOKING SYSTEMClosed   Amelia   Updated June 25, 2021 at 9:27am   4 Most recent comment from Aleksandar Vuković:Hello FrancescaPlease check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his working hours. Working hours w ... Naomi Google Cal syncClosed   Amelia   Updated June 25, 2021 at 8:48am   4 Most recent comment from [deleted]:Hi Naomi, Could you please tell me what was the cause of the issue in the first place, as you haven't replied? And please check all of these points again as well Could you please tell me have y ... Botnarciuc Mihail Amelia plugin going over the website elementsClosed   Amelia   Updated June 25, 2021 at 8:05am   7 Most recent comment from Aleksandar Vuković:You're welcome, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Netcom Zoom meeting link errorClosed   Amelia   Updated June 25, 2021 at 7:55am   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usZoom users need to be created within your main Zoom account first.Once you set up the Zoom Settings you would need to connect your employees/events with zoom h ... Steven Grimshaw Retyping Custom Field Information + Manual Backend Re-BookingClosed   Amelia   Updated June 24, 2021 at 10:50pm   4 Most recent comment from [deleted]:Steven,Sure, it's better if your client stays with the old booking plugin than switches to Amelia and gets disappointed by missing features.Thank you for your time and effort.Best Regards.  Frédéric Prud\'homme Direct access to the customer panelClosed   Amelia   Updated June 24, 2021 at 9:58pm   2 Most recent comment from [deleted]:Hi, Fred,Thank you for choosing Amelia.At the moment, Amelia has only one option for Customer panel access: after a first booking, a Customer receives a link to the page where he/she should set a pa ... Arno Hoffrichter Export Option only approved peopleClosed   Amelia   Updated June 24, 2021 at 8:59pm   2 Most recent comment from [deleted]:Hi, Arno,You can set the Status filter on the Appointments page to "Approved" and then export Appointments in the selected date range:Hope that will help.Best Regards.  Mike Joerihsen Availabiltiy OverviewClosed   Amelia   Updated June 24, 2021 at 2:29pm   6 Most recent comment from [deleted]:Good day, DoQtor,Sure, please feel free to join our conversation.At the moment there's no similar view for Appointments, unfortunately. But it can be added if we collect some requests on our we ... Sinclair Ashman Stripe and PayPalClosed   Amelia   Updated June 24, 2021 at 2:19pm   8 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Kamel Hamlat Reccuring events / servicesClosed   Amelia   Updated June 24, 2021 at 2:18pm   8 Most recent comment from [deleted]:Thank you so much, we really appreciate itHave a wonderful day!  DoQtor User SetupClosed   Amelia   Updated June 24, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out This feature is only for the first booking. You would need to delete the customer from Amelia > Customers, and then have them book again so that they can get regis ...