We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brett Impoting xml files & Time CalcsClosed Pre-purchase questions for wpDataTables   Updated April 12, 2019 at 9:23am   4 Most recent comment from Aleksandar Vuković:Hello Brett.I replicated your Form on my end, and I'm sorry to say that doing this is not possible with plugin's built in features.The form would create two separate columns and conditiona ... Ricardo Reglero wpdatatables and formidable formsClosed Pre-purchase questions for wpDataTables   Updated April 12, 2019 at 8:21am   4 Most recent comment from Aleksandar Vuković:You're welcome Ricardo.I'm glad I could help.If you have any more questions or issues, please feel free to reach out to us, and we'll gladly help.Best regards. Matt J Pre-Purchase Questions about FeaturesClosed Pre-purchase questions for wpDataTables   Updated April 12, 2019 at 7:51am   2 Most recent comment from Aleksandar Vuković:Hello Matt.Thank you for your interest in our plugin.1. When you set the editor input type to be "Single-value selectbox" or "Multi-value selectbox", it can be edited from within the cell when you en ... Darren McGettigan Customizing MySQL QueryClosed Pre-purchase questions for wpDataTables   Updated April 10, 2019 at 2:14pm   4 Most recent comment from Aleksandar Vuković:Ok, Darren.So, the table already exists in your database, and you'd like to create a new one in wpDataTables which would pull the purchase history based on part number and purchase order number. ... Craig Simmonds Google SpreadsheetsClosed Pre-purchase questions for wpDataTables   Updated April 10, 2019 at 11:51am   4 Most recent comment from Aleksandar Vuković:Hi Craig.I believe this question should be turned to the hosting providerEvery table sends out an admin-ajax call, and while I have encountered users that have a lot of tables on the same page, the m ... Michael_Rieder Edit own see allClosed Pre-purchase questions for wpDataTables   Updated April 10, 2019 at 11:31am   4 Most recent comment from Aleksandar Vuković:Hi Michael.Well, if you keep the refresh interval blank, it should automatically update on each page load (or refresh).So, once the record has been updated, it should pull the data from the database ... Sikatele Mwinsa wpDataTables ActivationClosed Pre-purchase questions for wpDataTables   Updated April 5, 2019 at 10:00am   2 Most recent comment from Aleksandar Vuković:Hello Sikatele.Thank you for your purchase.Please tell me have you followed the instructions from our documentation on the installation of the plugin?If so, are you getting any errors or warnings wh ... Theodore Scardamalia Getting HelpClosed Pre-purchase questions for wpDataTables   Updated April 4, 2019 at 11:13am   4 Most recent comment from Isidora Markovic:Hi Theodore,My suggestion is to update the plugin manually by following these steps: 1.) Download zip from this link 2.) Use FTP to open /yourwordpressfolder/wp-content/plugins 3.) Delete existing  ... Rich Holman French Translation for tableClosed Pre-purchase questions for wpDataTables   Updated April 2, 2019 at 2:37pm   2 Most recent comment from Isidora Markovic:Hi Rich,Thank you for using wpdatatables.Yes there is a issue with few translated strings in french translation files. Thank you so much for reporting this.It will be fixed for next update so you don ... Peter Wallace Functionality with filtered dataClosed Pre-purchase questions for wpDataTables   Updated April 2, 2019 at 1:59pm   2 Most recent comment from Isidora Markovic:Hi Peter,Thank you for your interest in wpdatatables.Our plugin have option Editor roles on Editing tab in table settings – This allows you to select which WordPress user roles will be allowed to ... Anesio Neto Modeling DBClosed Pre-purchase questions for wpDataTables   Updated April 2, 2019 at 12:41pm   2 Most recent comment from Isidora Markovic:Hi Anesio,Thank you for your interest in wpdatatables.wpDataTables is not form builder plugin. What we have is our edit modal when you create editable tables. You can read more about this on this lin ... Bruce Langdon more product infoClosed Pre-purchase questions for wpDataTables   Updated April 2, 2019 at 10:11am   2 Most recent comment from Miloš Jovanović:HI Bruce Langdon,Thank you for your inquire.My suggestion in case like this is to try all our plugin built in features on our sandbox site.You can also follow our documentation to see how you can cre ... Jay wp datatable layoutClosed Pre-purchase questions for wpDataTables   Updated April 2, 2019 at 9:42am   2 Most recent comment from Miloš Jovanović:HI Jay,Thank you for your inquire.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards. Nadia Time Pie ChartClosed Pre-purchase questions for wpDataTables   Updated March 28, 2019 at 9:26am   2 Most recent comment from Isidora Markovic:Hi Nadia,Thank you for your interest in wpdatatables.Unfortunately that is not possible, because our charts access only one sting type column(string, date, datetime, time, URL..) and all other have t ... Lucas Daniel Flores Importing data from Excel but some cells are formulasClosed Pre-purchase questions for wpDataTables   Updated March 27, 2019 at 10:10am   2 Most recent comment from Isidora Markovic:Hi Lucas,Thank you for your interest in wpdatatables.When working with Excel-based tables, please note 2 things: Formulas and merged cells are not supported,They generally work slower than CSV-files, ...