We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Clément Goirand Crud dans mon compteClosed Pre-purchase questions for wpDataTables   Updated January 21, 2020 at 10:58am   12 Most recent comment from Aleksandar Vuković:You're welcome, ClémentIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Matt grouping/nesting rowsClosed Pre-purchase questions for wpDataTables   Updated January 20, 2020 at 5:34pm   2 Most recent comment from Isidora Markovic:Hi Matt,Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment ther ... Matt switching domainsClosed Pre-purchase questions for wpDataTables   Updated January 20, 2020 at 5:31pm   2 Most recent comment from Isidora Markovic:Hi Matt, Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes you will be able to use an ... Michelle Sokolov unable to import tableClosed Pre-purchase questions for wpDataTables   Updated January 20, 2020 at 4:37pm   2 Most recent comment from Isidora Markovic:Hi Michelle, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.1) If you are not able to import data with your file then maybe there i ... Dean Network graph and data source enquiryClosed Pre-purchase questions for wpDataTables   Updated January 15, 2020 at 1:38pm   2 Most recent comment from Aleksandar Vuković:Hello DeanThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Node Graphs are not in ... John Addae Stacked bar chartClosed Pre-purchase questions for wpDataTables   Updated January 14, 2020 at 2:37pm   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your interest in our plugin.Adding these suffixes or prefixes are not included in the free libraries used to create charts with wpDataTables. However, it can be done using wpD ... marcfest Displaying table contentClosed Pre-purchase questions for wpDataTables   Updated January 13, 2020 at 2:25pm   2 Most recent comment from Aleksandar Vuković:Hello MarcThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Perhaps you could extr ... Ans cannot see employee-menu + misc.Closed Pre-purchase questions for wpDataTables   Updated January 13, 2020 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello AnsThank you for your interest in our plugin.Employees is not included in the Lite version of the plugin, unfortunately, but you can use the Test Employee, under "Provider Details" in main sett ... Steven Baxter Front end user inputClosed Pre-purchase questions for wpDataTables   Updated January 13, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello Steven.Thank you for your interest in our plugin.All server-side tables (manual, SQL Query based tables, and imported tables) can be editable, and you can allow editing on front-end.If you wish ... Frank multi-query at once and list table with each resultClosed Pre-purchase questions for wpDataTables   Updated January 10, 2020 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello Frank.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.wpDataTables doesn&# ... Robert Loethen Gravity Forms Chained Selects supportClosed Pre-purchase questions for wpDataTables   Updated January 10, 2020 at 11:46am   3 Most recent comment from Aleksandar Vuković:Hello Robert.Thank you for your purchase.We're using Gravity Forms' API to generate tables, and the data is being pulled exactly as their API stores it, so if it's comma separated, tha ... Jordan Purchase lengthClosed Pre-purchase questions for wpDataTables   Updated January 10, 2020 at 10:15am   2 Most recent comment from Aleksandar Vuković:Hello JordanThank you for your interest in our plugin.When the subscription expires, you will stop receiving updates, and you will not have premium support for the plugin, but it will remain fully fun ... WianCrous TimeOut error on a SQL QueryClosed Pre-purchase questions for wpDataTables   Updated January 9, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello WianCrousIf your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query ... Andreas Php codeClosed Pre-purchase questions for wpDataTables   Updated January 9, 2020 at 11:46am   4 Most recent comment from Aleksandar Vuković:Hello Andreas.Would it be possible to send me that table as an SQL dump, so I can add it to my database, and see what I can do for you?I'm sure it can be done with SQL query, but I'd need to ... thaps Bug on Calculate total with Gravity formsClosed Pre-purchase questions for wpDataTables   Updated January 9, 2020 at 10:27am   6 Most recent comment from Aleksandar Vuković:You're welcome, Thapelo.I hope it will be fixed soon.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.