We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anthony Silver Query StringClosed Pre-purchase questions for wpDataTables   Updated November 4, 2021 at 2:05pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Sab DataTableClosed Pre-purchase questions for wpDataTables   Updated November 4, 2021 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello SabThank you for your interest in wpDataTables.While the plugin can handle tables with millions of rows, the speed of load depends on a lot of factors (hosting plan, server configuration, intern ... Mattia Yaghmai RTL supportClosed Pre-purchase questions for wpDataTables   Updated November 1, 2021 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello MattiaThank you for your interest in wpDataTables.At the moment, the plugin is not fully compatible for RTL. You can use some custom CSS to make it work, but native RTL support is still being de ... Richard ABITBOL Update my licenceClosed Pre-purchase questions for wpDataTables   Updated October 31, 2021 at 9:27pm   26 Most recent comment from [deleted]:Hi RichardYou can purchase the licence directly from our store.You can choose between yearly subscription or lifetime licences, whichever suits you besthttps://wpdatatables.com/pricing/Do let us know ... Emanuele Filter errorClosed Pre-purchase questions for wpDataTables   Updated October 31, 2021 at 7:54pm   2 Most recent comment from [deleted]:Hi EmanueleThank you for reaching out to us.You can add individual entries as defined values from the column's settings - Data - Possible values for column. Please make sure exact filtering is ... Emanuele Bug with Editing TableClosed Pre-purchase questions for wpDataTables   Updated October 30, 2021 at 9:15pm   2 Most recent comment from [deleted]:Hi EmanueleThank you for reaching out to us.These tables can't be editable (as mentioned in our documentation - in the last paragraph) because Forminator Forms-based tables are not server-side ... kelvinyhl URL problemClosed Pre-purchase questions for wpDataTables   Updated October 28, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.Can you please give us some more details about the issue, and if possible share the source file so we can try and recreate the issue?You shouldn't have an ... John Dynamic tablesClosed Pre-purchase questions for wpDataTables   Updated October 27, 2021 at 3:02pm   2 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... Michael Dumont Cascading selectors from WP post sataClosed Pre-purchase questions for wpDataTables   Updated October 27, 2021 at 3:00pm   2 Most recent comment from [deleted]:Hi MichaelThank you for reaching out to us.If I understand correctly this can be achieved with the Cascade filtering feature of our paid Powerful Filters addon. You would create a table with all the ... Julian Young Vulnerability in lite versionClosed Pre-purchase questions for wpDataTables   Updated October 27, 2021 at 2:22pm   2 Most recent comment from [deleted]:Hi CallumThank you for reaching out to us.Vulnerability was found in v3.4.1, so all premium versions before that can be infected. Lite doesn't have these functionalities, so no Lite version is af ... James Costello SQL DataClosed Pre-purchase questions for wpDataTables   Updated October 25, 2021 at 8:40pm   2 Most recent comment from [deleted]:Hi JamesThank you for reaching out to us.Yes, we do support connections to external databases.Please have a look at our documentation for more detailed information about this featurehttps://wpdatatabl ... David Folkerson Front end editing of a Google SpreadsheetClosed Pre-purchase questions for wpDataTables   Updated October 25, 2021 at 5:14pm   6 Most recent comment from [deleted]:Thank youIf there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Daniel Pre PurchaseClosed Pre-purchase questions for wpDataTables   Updated October 25, 2021 at 5:14pm   5 Most recent comment from [deleted]:Hi DanielThis depends on the source file you are using. For example an Excel file type - they generally work slower than CSV-files, or even Google Spreadsheets; this format will work only up to a ce ... Stegemüller Can the Premium version build SQL-statementsClosed Pre-purchase questions for wpDataTables   Updated October 25, 2021 at 4:08pm   2 Most recent comment from [deleted]:Hi HanneIf I am not mistaken, this is a duplicate ticket, so in case you missed my previous reply from a few days ago let me post it below:This can be achieved using MySQL query-based tables. If yo ... Benjamin Papp Table calculationClosed Pre-purchase questions for wpDataTables   Updated October 22, 2021 at 7:14pm   2 Most recent comment from [deleted]:Hi BenjaminThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ...