We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dylan Keys wpdatatables view url link in lightboxClosed Pre-purchase questions for wpDataTables   Updated March 6, 2022 at 4:57pm   4 Most recent comment from Aleksandar Vuković:Thank you for this update Dylan!I'm sure it will come in handy for a lot of users! Fistum Haile get data from database and see it on mapClosed Pre-purchase questions for wpDataTables   Updated March 5, 2022 at 7:09pm   2 Most recent comment from Aleksandar Vuković:Hello FistumThank you for your interest in our plugin.You can pull data from your database into wpDataTables, but our plugin doesn't have an integration with any Map plugin, so it can't disp ... Julie Rogers Tax exempt needed pleaseClosed Pre-purchase questions for wpDataTables   Updated March 4, 2022 at 2:21pm   4 Most recent comment from Uroš Jovanović:Hello Julie,When it comes to sales tax exemption certificates, currently the process is as follows. Once a customer has paid for an invoice they have been issued, Paddle will manually review the custo ... Lynn Ackerman Replacing free plugin with premium downloadClosed Pre-purchase questions for wpDataTables   Updated March 3, 2022 at 10:36am   3 Most recent comment from Miloš Jovanović:Hi, Lynn AckermanI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have a great day ... James Lowell Sambadoo AutofillClosed Pre-purchase questions for wpDataTables   Updated March 2, 2022 at 10:11am   4 Most recent comment from Miloš Jovanović:Hi, JamesNot a problem at all.We will proceed to reply to the other ticket. Thank you You too, have a good one Ricard Creating tables for phpMyAdmin in WPClosed Pre-purchase questions for wpDataTables   Updated March 1, 2022 at 2:23pm   2 Most recent comment from Aleksandar Vuković:Hello RicardThank you for your interest in our plugin.Only manual tables exist as independent tables in the database. The tables you were able to create using the Lite version of the plugin are tables ... Joshua Read Show/Hide Column Based on WP User RoleClosed Pre-purchase questions for wpDataTables   Updated March 1, 2022 at 10:48am   5 Most recent comment from Miloš Jovanović:- Hi, JoshuaI have conclusive information now regarding this.- Unfortunately, we can't create a solution as intended, in terms of one dynamic table having columns that can hide or show depending ... Gregory SalesClosed Pre-purchase questions for wpDataTables   Updated February 28, 2022 at 11:56am   2 Most recent comment from Aleksandar Vuković:Hello GregoryThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.wpDataTables can c ... William Derichsweiler Lifetime licenseClosed Pre-purchase questions for wpDataTables   Updated February 25, 2022 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello WilliamThere are no benefits in using a subscription over a lifetime license. The benefit of a lifetime license is that you would eventually pay less if you plan to use the plug-in for a few yea ... Reginald Custom filtersClosed Pre-purchase questions for wpDataTables   Updated February 24, 2022 at 1:46pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ReginaldIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Javier Alejandro L\'Episcopo Explanation of domains in pricingClosed Pre-purchase questions for wpDataTables   Updated February 23, 2022 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello JavierThank you for your interest in our plugin.You can use any license (Basic, Pro, or Developer) on an unlimited number of subdomains, so you would be able to use the Basic license (1 top-leve ... William Derichsweiler Google SheetsClosed Pre-purchase questions for wpDataTables   Updated February 23, 2022 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello WilliamThank you for your interest in our plugin.If you create a table linked to an existing Google Sheet, or using the API method, the data that's changed in the sheet will be reflected ... Shala Frontend EditingClosed Pre-purchase questions for wpDataTables   Updated February 21, 2022 at 12:55pm   4 Most recent comment from Miloš Jovanović:Hi, ShalaHere are the licence types that we provide :Basic - Provides you with a purchase code that can be activated on one domain and an unlimited number of subdomains; Pro - Provides you with a ... Nick Row access to users based on relation to post typeClosed Pre-purchase questions for wpDataTables   Updated February 21, 2022 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello NickThank you for your interest in our plugin.If the dependency is a user role, for example, we could make it work. If I have this table: This is a manual table which has manually entered IDs f ... Vallo Rähn PurchaseClosed Pre-purchase questions for wpDataTables   Updated February 19, 2022 at 4:53pm   2 Most recent comment from Aleksandar Vuković:Hello Vallo.Sorry for the inconvenience. The issue has been fixed, so can you please try purchasing the plugin again, and it should automatically apply the 30% discount? Thank you, and once again - s ...