We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Igor Vinícius Neumann de Paiva Filter with variableClosed Pre-purchase questions for wpDataTables   Updated March 21, 2022 at 12:23pm   2 Most recent comment from Uroš Jovanović:Hello Igor,Thank you for expressing interest in purchasing the wpDataTables plugin.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high ... Mike Krause Excel file updatesClosed Pre-purchase questions for wpDataTables   Updated March 17, 2022 at 12:50pm   4 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for providing us with an update.Glad to hear that you managed to find out what the issue is.Feel free to contact us if you have any other questions. Mohammed Displaying a returned csv or json table from an external API call via wbDataTablesClosed Pre-purchase questions for wpDataTables   Updated March 17, 2022 at 11:53am   2 Most recent comment from Miloš Jovanović:Hi, Mohammed Thanks for showing interest in wpDataTables - Sorry if I didn't understand everything correctly, please correct me if that's the case. Basically, you can get a CSV or JSON forma ... Raymond Merhej FunctionalityClosed Pre-purchase questions for wpDataTables   Updated March 15, 2022 at 5:52pm   2 Most recent comment from Miloš Jovanović:Hi, Raymond I will do my best to cover all the questions, and in case if I misunderstood anything, please correct me. Regarding Logging in  – verifying credentials or creating a token that can b ... ELIZABETH NELSON FunctionalityClosed Pre-purchase questions for wpDataTables   Updated March 15, 2022 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello Elizabeth.Thank you for your interest in our plugin.You should be able to create a table like this using our advanced filtering.You can test the full version of the plugin on our sandbox site ... Stephen Kitchener update table on website from external siteClosed Pre-purchase questions for wpDataTables   Updated March 14, 2022 at 7:40pm   2 Most recent comment from Miloš Jovanović:Hi, Stephen Thanks for reaching out to us, and thank you very much for the kind words.- The table should update the data when linked to the source file, or in your case, XML data...but you have to re ... meha Jain Need detail on premium featuresClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 11:51am   2 Most recent comment from Marko Davidović:Hello Meha, Thank you for your interest in our product.We will try to answer to all of your questions as best as possible: 1. -Does it allow the front end user to compare (benchmark) the data of any ... Manish Kumar Chaubey Pre Purchase QuestionClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 10:45am   4 Most recent comment from Aleksandar Vuković:Hi again ManishWe don't provide live demo sessions, but you can test the full version of the plugin on our sandbox site.We also provide a 15-day money-back guarantee, so if you purchase the plug ... Viola Zoom Integration, number LicensesClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 9:17am   4 Most recent comment from Aleksandar Vuković:Hey Sharla.The other ticket was a private one, so you can't see it.Zoom is configured through the JWT application which is created by the admin here: https://marketplace.zoom.us/. If you want e ... Microdata vulnerabilitiesClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 8:36am   7 Most recent comment from Aleksandar Vuković:I don't see the email you opened this ticket with in our database.Are you sure you purchased the plugin from our site? Maybe you purchased the plugin through the Envato marketplace? If you purc ... John Scatter plotsClosed Pre-purchase questions for wpDataTables   Updated March 9, 2022 at 9:32pm   4 Most recent comment from Miloš Jovanović:Hey, JohnI am not sure how is that possible. On my browser, and my colleagues, we both checked and because the devs set now all columns as integers, it works OK.This is a screenshot I am taking just ... mickna Data from Formidable repeaterClosed Pre-purchase questions for wpDataTables   Updated March 8, 2022 at 8:54am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your interest in our plugin.At the moment, using repeater fields in wpDataTables is not possible. Our developers do have this planned for the future, but I can't say e ... Saleh Fauzan About Hide TableClosed Pre-purchase questions for wpDataTables   Updated March 7, 2022 at 4:23pm   2 Most recent comment from Uroš Jovanović:Hello Saleh,Thank you for expressing interest in purchasing the wpDataTables plugin.1. This global search field is placed right above the table, and at this time, we don't have a way of changing ... Christopher D. Gregory Plugin feature questionClosed Pre-purchase questions for wpDataTables   Updated March 7, 2022 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hey ChristopherThank you for your interest in our plugin.wpDataTables can't generate another query when you click on an entry if that's what you mean.There's a way to work around this. ... Dan Micik Predefined valuesClosed Pre-purchase questions for wpDataTables   Updated March 6, 2022 at 6:40pm   2 Most recent comment from Miloš Jovanović:Hi, Dan Micik Thanks for showing interest in wpDataTables. If I understand this correctly, would you like to hide the table completely before a user selects the number range filter, and after that lo ...