We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mehdi Unparse data from local databaseClosed Pre-purchase questions for wpDataTables   Updated May 20, 2022 at 7:09pm   5 Most recent comment from Miloš Jovanović:Hi, MehdiNo problem, we like to be fully transparent and honest about the limitations of our plugin, to have realistic expectations.I don't believe we will have functionality like that in the n ... Neil Ho technical issueClosed Pre-purchase questions for wpDataTables   Updated May 19, 2022 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello Neil.Could you tell us how the table was created? Is this error happening in the back-end or on the front-end (or both)? If it was a table created using an external file source (Excel, CSV, Go ... Alex de Kock Custom Product Options in table formatClosed Pre-purchase questions for wpDataTables   Updated May 18, 2022 at 1:08pm   2 Most recent comment from Uroš Jovanović:Hello Alex de Kock, Thank you for showing interest in our plugin. I am sorry to disappoint you, but this is not currently possible with our plugin. At this moment we don't have any integration w ... Pavel tooltipClosed Pre-purchase questions for wpDataTables   Updated May 18, 2022 at 12:31pm   2 Most recent comment from Miloš Jovanović:Hi, Pavel  Thanks for reaching out to us. We don't currently have a built-in feature to create tooltips on hover, our developers will work to add it in the future, but i can't say an ETA o ... Alba Conditional formatting and placeholders of other columnsClosed Pre-purchase questions for wpDataTables   Updated May 18, 2022 at 11:59am   3 Most recent comment from Miloš Jovanović:Hi, Alba I am sincerely sorry to disappoint you, but after checking with our senior Team, i can confirm this is not possible at this time with our plugin.- I will pass the suggestion to developers, ... Giulia Nicola Pivot TableClosed Pre-purchase questions for wpDataTables   Updated May 16, 2022 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello Giulia.Thank you for your interest in our plugin.Pivoting the table is not a built-in option of wpDataTables, but please feel free to check out this ticket:https://tmsplugins.ticksy.com/ticket/ ... Stephen Best wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated May 16, 2022 at 8:48am   12 Most recent comment from Aleksandar Vuković:Hi again StephenI can see that it's working as it should now up until the data from the Search field is removed (see attached screencast).Basically, this custom logic that you applied works fine ... Brandon Fleck Dynamic TablesClosed Pre-purchase questions for wpDataTables   Updated May 13, 2022 at 12:14pm   3 Most recent comment from Uroš Jovanović:Hello Brandon Apologies, i forgot to add, these examples i sent you, are for static tables. You mentioned you need users to be able to select from multiple companies, and then get dynamic results. Fo ... Lohen FLORENT Automatic importClosed Pre-purchase questions for wpDataTables   Updated May 13, 2022 at 10:26am   4 Most recent comment from Miloš Jovanović:Hi, Lohen Thank you for the explanation, now i can understand it better. - You are correct about this : JSON source doesn't update a table saved in database. You fetch data from JSON file in s ... Katie Sabalones DataTables not showing up for ChartsClosed Pre-purchase questions for wpDataTables   Updated May 12, 2022 at 8:53am   4 Most recent comment from Aleksandar Vuković:Hi again KatieBasically, any other table type would do. You can take a look at our documentation about charts. Most important thing to note is that charts support only one string-type column (single ... Patrick Is it possible to create a template dashboard, which is then replicated for users as they upload data?Closed Pre-purchase questions for wpDataTables   Updated May 12, 2022 at 8:31am   4 Most recent comment from Aleksandar Vuković:You're welcome, Patrick, I hope that helps you achieve what you need.Please feel free to reach out to us if you have any further questions. Jouke Wijdoogen Maximum import size CSV tableClosed Pre-purchase questions for wpDataTables   Updated May 11, 2022 at 1:56pm   5 Most recent comment from Miloš Jovanović:Hi, Jouke Sorry for the delay. I am glad to see that you have now successfully started with the table, and a chart, as well. - If the original CSV file would be uploaded to a certain file path; and i ... Saeed Heidari why discount not be available ?Closed Pre-purchase questions for wpDataTables   Updated May 10, 2022 at 12:29pm   6 Most recent comment from Miloš Jovanović:Hey, SaeedUnfortunately, we are not able to provide a specific discount from our end, but there is a 20% discount coupon if you'd like, on this page.I am hoping that will help. Pete Stevens synchronise with excelClosed Pre-purchase questions for wpDataTables   Updated May 10, 2022 at 11:17am   2 Most recent comment from Aleksandar Vuković:Hello Pete Thank you for reaching out to us. In order to use a file this big, you would need to import it, and once it's imported, wpDataTables reads the source file and creates a database table ... Yashashree Does free version of wpDataTables work for Report builder add-on ?Closed Pre-purchase questions for wpDataTables   Updated May 10, 2022 at 10:39am   2 Most recent comment from Miloš Jovanović:Hi, Yashashree  I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3039899 For future reference, please don't ...