We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Keith SuitabilityClosed Pre-purchase questions for wpDataTables   Updated June 28, 2023 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello Keith.Thank you for reaching out to us.With wpDataTables, you can create SQL query-based tables without issues. Once the table is generated, if it has an editing column (a unique, auto-incremen ... Jason McDonald Page times outClosed Pre-purchase questions for wpDataTables   Updated June 27, 2023 at 10:15am   2 Most recent comment from Aleksandar Vuković:Hello Jason.Thank you for reaching out to us.There should be a loading icon on the page while the table is loading. Do you not see it?Either way, CSV is not a good choice with a table of this size. B ... David wptable xmlClosed Pre-purchase questions for wpDataTables   Updated June 27, 2023 at 9:57am   5 Most recent comment from Aleksandar Vuković:Hello David.We're sorry to disappoint you, but we do not provide support for hooks and filters.It requires a certain level of programming skills and included support refers only to advice.The h ... Kelsey VideoClosed Pre-purchase questions for wpDataTables   Updated June 27, 2023 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello Kelsey.Thank you for reaching out to us.You should have no issues adding videos to columns and playing them through the table.I used to paste YouTube videos in URL Link columns without issues.W ... Keith licenesClosed Pre-purchase questions for wpDataTables   Updated June 26, 2023 at 11:49am   2 Most recent comment from Uroš Jovanović:Hello Keith,Thank you for expressing interest in the wpDataTables plugin.Please check out our pricing page to see the difference between different licenses.For your purposes, I would suggest that y ... gus Table for traking data and users edit their own contentClosed Pre-purchase questions for wpDataTables   Updated June 26, 2023 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello Gus.Tables in wpDataTables can only be created from the back-end, and only by administrators.There's no way to enable the front-end creation of tables and/or charts.We haven't consider ... Rick options to populate the data tablesClosed Pre-purchase questions for wpDataTables   Updated June 26, 2023 at 7:46am   2 Most recent comment from Aleksandar Vuković:Hello Rick.Thank you for reaching out to us.That depends on how the data is stored in the database. If it's stored in a simple table, you would be able to call the database table with a simple qu ... Duke Folder or VersionClosed Pre-purchase questions for wpDataTables   Updated June 22, 2023 at 5:33pm   2 Most recent comment from Uroš Jovanović:Hello Duke,Thank you for reaching out to us and for sharing this information.I will have this passed to our developers and hope that it will be rectified.Please let me know if you have any other quest ... Damien BECHERINI Writing query to get a wpdatatables table fields from PHPClosed Pre-purchase questions for wpDataTables   Updated June 19, 2023 at 1:08pm   5 Most recent comment from Aleksandar Vuković:Hello Damien.You can do this only for manual or imported tables. The name of the table can be found in the "MySQL table name" field, in the Editing tab, and you can use it in custom queries in PHP tha ... Sabrina Cara Need to know whether I can build a feature on my website using wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated June 16, 2023 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi, Sabrina. I think you should be able to achieve this by adding an additional column that you can use to input how much they paid, and then you can combine this column that stores the "paid amount ... Euloge Customize datatableClosed Pre-purchase questions for wpDataTables   Updated June 16, 2023 at 4:10pm   2 Most recent comment from Miloš Jovanović:Hi, Euloge.For most of it, yes.You can easily make a Date Column, such as the one from this example;and the other columns can be String Columns.-Just for this last column with images, i am not sure ... Robin Graham The Plugin "wpDataTables - Tables & Table Charts" has a security vulnerability.Closed Pre-purchase questions for wpDataTables   Updated June 16, 2023 at 3:57pm   6 Most recent comment from Miloš Jovanović:Hi, Robin. Sorry for the waiting time. - Yes, in regards to these false-positive reports that get thrown by Security Plugins, unfortunately it is still the same. - Until wpDataTables Lite goes above v ... Faisal Filter not working on some columnsClosed Pre-purchase questions for wpDataTables   Updated June 15, 2023 at 7:14pm   2 Most recent comment from Miloš Jovanović:Hi, Faisal. We can see you are using the premium version of wpDataTables, since you are able to make SQL Tables, but you did not confirm your Purchase Code on this ticket. Can you please confirm your ... ISSAOUI dynamic chart and table %ID fileterClosed Pre-purchase questions for wpDataTables   Updated June 13, 2023 at 7:53pm   2 Most recent comment from Miloš Jovanović:Hi, ISSAOUI.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3389879/ For future reference, please don't ope ... Newcrest6 NEWCREST LIMEClosed Pre-purchase questions for wpDataTables   Updated June 13, 2023 at 7:32am   1 Most recent comment from Newcrest6:Newcrest Lime Ltd is a leading manufacturer and supplier of high-quality lime products, including Quicklime, Hydrated Lime, Quicklime Powder, and Limestone, in Zambia