We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thomas Galm are linked tables updatable?Closed Pre-purchase questions for wpDataTables   Updated March 27, 2023 at 11:56am   12 Most recent comment from Miloš Jovanović:Hi, Preston. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Piotr Is it possible to sort by hidden columns?Closed Pre-purchase questions for wpDataTables   Updated March 23, 2023 at 1:48pm   2 Most recent comment from Miloš Jovanović:Hi, Piotr.I can see what you mean, thank you for elaborating about the use-case,it made it clear for us to understand what you need.I am truly sorry to disappoint you, but at this time, with the ... Piotr Sort hidden columnsClosed Pre-purchase questions for wpDataTables   Updated March 23, 2023 at 1:42pm   2 Most recent comment from Miloš Jovanović:Hi, Piotr.First i apologise for a late reply - will do my best to respond much quicker going forward.I see that you opened a new ticket with the same question, but you expanded/elaborated more there, ... Stefano Responsive "+" e "-" iconsClosed Pre-purchase questions for wpDataTables   Updated March 21, 2023 at 9:12pm   2 Most recent comment from Miloš Jovanović:Hi, Stefano. Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologi ... Artem Show author's postsClosed Pre-purchase questions for wpDataTables   Updated March 22, 2023 at 5:13pm   4 Most recent comment from Miloš Jovanović:Hi, Artem.Just following up,  our developers took a look and they thank you for your working example of this hook.We will gather all examples from users along the way that we find and our developer ... samet 33Closed Pre-purchase questions for wpDataTables   Updated March 20, 2023 at 7:46pm   2 Most recent comment from Miloš Jovanović:Hello, samet.Thanks for reaching out to us.How can we help? Frédéric Santi Reload table on the fly and filter by column valueClosed Pre-purchase questions for wpDataTables   Updated March 20, 2023 at 2:58pm   2 Most recent comment from Miloš Jovanović:Hi, Frédéric.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... rise for procurement appsClosed Pre-purchase questions for wpDataTables   Updated March 20, 2023 at 10:36am   3 Most recent comment from Miloš Jovanović:Hi, rise.Our 2nd level Team has taken a look at all the details,and we are still not sure that we understand exactly what your use-case and the desired flow are.Can you please elaborate and clarify t ... Bill Grouped Column SortingClosed Pre-purchase questions for wpDataTables   Updated March 16, 2023 at 11:45am   12 Most recent comment from Miloš Jovanović:Hi, Bill. Thank you for this improvement suggestion. Yes. The sorting option is there by default in the column settings, and we understand that it can look a bit confusing, because when we toggle the ... anonim res not clıckClosed Pre-purchase questions for wpDataTables   Updated March 17, 2023 at 12:46pm   8 Most recent comment from Miloš Jovanović:Hi, anonim.This refund has already gone through at the time when you opened the ticket.But that is OK; when you receive your funds in your account,you can just purchase a new licence, and all of you ... Jorge Lopez Horizontal scrollbar funtciont problemClosed Pre-purchase questions for wpDataTables   Updated March 14, 2023 at 9:34pm   2 Most recent comment from Miloš Jovanović:Hi, Jorge. At the moment the logic for this in the table's Display settings is like this : If you enable Limit Table Width, the Scrollable slider will be hidden from view.  The same logic ap ... kim wiil forminator formClosed Pre-purchase questions for wpDataTables   Updated March 14, 2023 at 2:46pm   2 Most recent comment from Miloš Jovanović:Hi, kim.I can see from the screenshot,it seems that you have not installed all the required plugins.Please make sure that you have installed and activated these three :1. wpDataTables ( Lite or Premi ... john Can we use file upload on editingClosed Pre-purchase questions for wpDataTables   Updated March 8, 2023 at 3:35pm   3 Most recent comment from Miloš Jovanović:Hello, john. Thanks for reaching out to us. I am sorry to disappoint you , but all attachments are deleted when editing –  At the moment, if your Gravity Forms have images or other attachments i ... Gero Scholz form filter with master slave tablesfilteringClosed Pre-purchase questions for wpDataTables   Updated March 7, 2023 at 8:20pm   5 Most recent comment from Miloš Jovanović:Hi, Gero. 1. You can use this Demo sandbox site to test the Master Details add on features. You will be able to select any of the existing tables, and you can "play around" with filtering, settings, ... Paolo Rossi Table listing in administrator panelClosed Pre-purchase questions for wpDataTables   Updated March 3, 2023 at 3:46pm   3 Most recent comment from Miloš Jovanović:Hi, Paolo.Sorry, i forgot to send you that file as attachment, here it is.So, i recommend the best solution will be if you can change the MySQL version installed on the hosting WordPress server, from ...