We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Andrew Thorny Multiple web links in a cellClosed Pre-purchase questions for wpDataTables   Updated March 4, 2019 at 10:54am   8 Most recent comment from Miloš Jovanović:HI Andrew,Both ways are good, because you will have files that are separate from the plugin or theme.So when the plugin or theme is updated the add-on or child theme will not be updated and you will ... Andrew Thorny Fixed headers (row and column)Closed Pre-purchase questions for wpDataTables   Updated March 4, 2019 at 9:24am   4 Most recent comment from Isidora Markovic:Hi Andrew,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.This option is not possible with the plugin built in features because it r ... Andrew Thorny Exporting photosClosed Pre-purchase questions for wpDataTables   Updated March 4, 2019 at 9:19am   8 Most recent comment from Isidora Markovic:Hi Andrew, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Depends on of developer what is the easy way to implement this feature. ... Andrew Thorny End user change order of columnsClosed Pre-purchase questions for wpDataTables   Updated March 4, 2019 at 9:19am   6 Most recent comment from Isidora Markovic:Hi Andrew,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Depends on of developer what is the easy way to implement this feature. Di ... Joanne Masterson default hide data featureClosed Pre-purchase questions for wpDataTables   Updated March 4, 2019 at 8:17am   8 Most recent comment from Isidora Markovic:Hi Joanne,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.My suggestion is to read more about Sorting in our documentation where you ... dinergie bulk edit tableClosed Pre-purchase questions for wpDataTables   Updated March 3, 2019 at 10:56pm   2 Most recent comment from Miloš Jovanović:HI dinergie,Thank you for your inquire.For this case my suggestion is to take a look at our sandbox site http://sandbox.wpdatatables.com/where you can see all plugin features.We have a built in feat ... Patrice Bourgougnon Certification of wpDataTables with WPSOLRClosed Pre-purchase questions for wpDataTables   Updated February 28, 2019 at 1:02pm   6 Most recent comment from Miloš Jovanović:HI Patrice,Please do so.Thank you.Best regards. German Rodriguez Customization TablesClosed Pre-purchase questions for wpDataTables   Updated February 27, 2019 at 10:38am   4 Most recent comment from Isidora Markovic:Hi German,Please note that standard item support (as defined by Envato's definition of support)(when you buy plugin) does not include: - Customization services; - Installation services; - Writing My ... Daniel Editing WP Post not working in your demoClosed Pre-purchase questions for wpDataTables   Updated February 26, 2019 at 11:26am   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your inquire. If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems wi ... Bob Harding GroupingClosed Pre-purchase questions for wpDataTables   Updated February 25, 2019 at 11:12am   3 Most recent comment from Miloš Jovanović:Hi Bob,Thank you for your purchase.About row grouping:As you can see form our documentationRow grouping feature is only available for non-server-side tables. So manual tables, mysql tables and tables ... John McQuarrie Users per licenceClosed Pre-purchase questions for wpDataTables   Updated February 25, 2019 at 10:33am   2 Most recent comment from Miloš Jovanović:Hi John,Thank you for your inquire.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy in ge ... David Radovanovic div or tableClosed Pre-purchase questions for wpDataTables   Updated February 21, 2019 at 8:41am   2 Most recent comment from Isidora Markovic:Hi David,Thank you for your interest in wpdatatables.Our plugin create HTML tables that are defined with the  tag. Each table row is defined with the  tag. A table header is defined with the � ... Fernando Pedraza Having a column assign unique ID from a starting stringClosed Pre-purchase questions for wpDataTables   Updated February 20, 2019 at 11:42am   4 Most recent comment from Miloš Jovanović:HI Fernando,Unfortunately this is not possible to achieve with the plugin settings but you can use the CSS to hide those buttons in the edit modal.Unfortunately the only way to edit design for our t ... Dylan Keys URL Link PopupClosed Pre-purchase questions for wpDataTables   Updated February 20, 2019 at 10:49am   4 Most recent comment from Miloš Jovanović:HI Dylan,I will add your suggestion on our TODO list and hopefully we can implement it for some future updates of the plugin but at the moment this is something that is not soon on our road map. Best ... Dylan Keys CSS Center Filters Above TableClosed Pre-purchase questions for wpDataTables   Updated February 20, 2019 at 10:23am   2 Most recent comment from Miloš Jovanović:Hi Dylan,Thank you for your inquire.As I can see you opened a same ticket twice so I will close this one and one of our agents will answer you on other ticket.Best regards.