As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Nasos Navigation buttonsClosed   wpDataTables   Updated February 5, 2018 at 1:12pm   4 Most recent comment from Miloš Jovanović:HI Nasos,This buttons by default have the color from the Navigation buttons TO BE.png so can you please tell me are the color of the buttons same in the backend and in front end.Probably your theme ... Kenneth One user to see data entered from one user role?Closed   wpDataTables   Updated February 5, 2018 at 11:28am   2 Most recent comment from Isidora Markovic:HI Kenneth,Thank you for your purchase.If you want only specific user roles to be able to edit the table you can set them by option Editor roles on Editing tab in table settings.   Ian Randell Only displaying data depending upon a date fieldClosed   wpDataTables   Updated February 5, 2018 at 9:52am   5 Most recent comment from Isidora Markovic:Hi Ian,Unfortunately at the moment there’s no built-in solution. However it appears in requests from time to time so we will add to our idea list and look into some possible solutions on plugin sid ... maxlaxinc CSV import errorClosed   wpDataTables   Updated February 4, 2018 at 8:23pm   2 Most recent comment from Miloš Jovanović:Hi maxlaxinc,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ... Ciypher Unable to Create TableClosed   wpDataTables   Updated February 4, 2018 at 8:10pm   2 Most recent comment from Miloš Jovanović:HI Ciypher,Thank you for your purchase.The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a ... Ian Randell Compatibility with WooCommerceClosed   wpDataTables   Updated February 2, 2018 at 12:22pm   4 Most recent comment from Miloš Jovanović:Hi Ian,Unfortunately add to Cart buttons is something that is not possible with the plugin built in features at the moment.As a workaround we have an option to insert the button in html tag in the cel ... Ian Randell Error Messages when trying to create a table from a Pods CPTClosed   wpDataTables   Updated February 2, 2018 at 10:40am   6 Most recent comment from Miloš Jovanović:HI Ian,Glad to hear that you managed to find a solution, good job.And thank you for sharing it with us and other users.If you like our plugin and support we'd greatly appreciate it if you could take a ... Ian Randell Export data from hidden columnsClosed   wpDataTables   Updated February 2, 2018 at 10:36am   3 Most recent comment from Isidora Markovic:Hi Ian,Thank you for your purchase.Yes you can use Report Builder add on if by fields you mean columns. My suggestion is you use our live presentation of all features of plugin and add ons on our s ... DecimaData RDS MySQL DB : Host is not savedClosed   wpDataTables   Updated February 2, 2018 at 10:33am   9 Most recent comment from Miloš Jovanović:Hi Marc,I was able to successfully connect to the database as you can see from the attachments.I entered your IP address that you provided me below and as you can see everything is working fine.Proba ... Hans-Peter Custom filteringClosed   wpDataTables   Updated February 2, 2018 at 6:46am   4 Most recent comment from Isidora Markovic:HI Peter,Unfortunately, it is not possible with built in features of plugin. It require some code customization. Mark Plug In Locking uClosed   wpDataTables   Updated February 1, 2018 at 10:46am   2 Most recent comment from Miloš Jovanović:HI Mark,Thank you for your purchase. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effi ... Moon wpDataTable limitClosed   wpDataTables   Updated January 31, 2018 at 12:01pm   2 Most recent comment from Miloš Jovanović:HI Moon,Thank you for your purchase.8388608 bytes is 8M , which is the default limit in PHP. Update your post_max_size in php.ini to a larger value.The solution would be to go to your php.ini file a ... alanpsimmonds wpDataTables hangingClosed   wpDataTables   Updated January 31, 2018 at 9:59am   2 Most recent comment from Isidora Markovic:Hi Alan,Thank you for your purchase.There is a explanation in our documentation how to use Foreign key on this link.You will find that the only limitation is that the only possible editor input type ... kchatain importing url links from google sheetsClosed   wpDataTables   Updated January 31, 2018 at 9:58am   2 Most recent comment from Miloš Jovanović:Hi kchatain,Thank you for your purchase.Sorry to disappoint you but unfortunately importing 2 different url links in a same column is not possible at the moment, but if you enter links in a different ... hurrell02 Table condensed on IE11Closed   wpDataTables   Updated January 31, 2018 at 7:04am   13 Most recent comment from Isidora Markovic:Hi hurrell02,You are welcome.  I am glad that you found a solution. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a ...