We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

arna-ud2 zip file from code canyon not working !Closed   wpDataTables   Updated May 3, 2018 at 3:53pm   2 Most recent comment from Isidora Markovic:HI arna,Thank you for your purchase.I am glad that you found a solution.You have instructions in our documentation about Installing and Updating.Best regards. runbase Can't make css edits or create a table manuallyClosed   wpDataTables   Updated May 3, 2018 at 11:55am   3 Most recent comment from Isidora Markovic:HI runbase,Thank you for your purchase.Sorry for late response,  Please note that we have a National holiday in our country from Monday 30th to Wednesday 2nd and because of that, there was a delay ... Hector Carmenates After download to Excel or CSV FileClosed   wpDataTables   Updated May 3, 2018 at 11:51am   4 Most recent comment from Miloš Jovanović:Hi Hector Carmenates,Sorry for late response we did not work in past 5 days due to national holidays.Something like this is not possible to achieve with the plugin built in features at the moment and ... Alan App exiting and throwing only a date time stampClosed   wpDataTables   Updated May 3, 2018 at 10:30am   2 Most recent comment from Miloš Jovanović:HI Alan,Thank you for your purchase.Sorry for late response we did not work in past 5 days due to national holidays.When the Datetime stamp occurs then the issue can be in the security on the server. ... James Brian Morrison Adding to existing tablesClosed   wpDataTables   Updated May 3, 2018 at 10:18am   2 Most recent comment from Miloš Jovanović:HI Jim,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.It is only possible to crea ... Quint Table in a Modul WindowClosed   wpDataTables   Updated May 3, 2018 at 10:15am   2 Most recent comment from Miloš Jovanović:HI Quint,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve.Can you please describe me more or send me some example so I can take a look and give you my ... Andy Howden Multiple tables on one pageClosed   wpDataTables   Updated May 3, 2018 at 9:46am   2 Most recent comment from Isidora Markovic:Hi Andy,Thank you for your purchase.Sorry for late response,  Please note that we have a National holiday in our country from Monday 30th to Wednesday 2nd and because of that, there was a delay in ... monoazulweb Show entries blockClosed   wpDataTables   Updated May 3, 2018 at 9:35am   4 Most recent comment from Isidora Markovic:HI monoazulweb,Sorry for late response,  Please note that we have a National holiday in our country from Monday 30th to Wednesday 2nd and because of that, there was a delay in reply to your tickets ... Vaneet Import Data From External LinkClosed   wpDataTables   Updated May 3, 2018 at 9:32am   2 Most recent comment from Isidora Markovic:HI Vaneet,Thank you for your purchase.Sorry for late response,  Please note that we have a National holiday in our country from Monday 30th to Wednesday 2nd and because of that, there was a delay i ... jjanicik Custom CSS for Selectbox filtersClosed   wpDataTables   Updated May 3, 2018 at 9:10am   2 Most recent comment from Isidora Markovic:HI jjanicik,Thank you for your purchase.Sorry for late response,  Please note that we have a National holiday in our country from Monday 30th to Wednesday 2nd and because of that, there was a delay ... steelsmith Showing one table on two different tables, but showing different columnsClosed   wpDataTables   Updated May 3, 2018 at 8:08am   4 Most recent comment from Miloš Jovanović:HI steelsmith,You are welcome.Best regards. steelsmith Auto-generated numbersClosed   wpDataTables   Updated May 1, 2018 at 11:01pm   3 Most recent comment from steelsmith:Got it thanks. Paul Desormeaux Hide Column based on selected Column Filter valueClosed   wpDataTables   Updated April 27, 2018 at 3:59pm   6 Most recent comment from Miloš Jovanović:HI Paul,Possible it can be achieved with some changing of the cell background but that depends on table structure. If the table is server side or not.Unfortunately due to our support policy and users ... Aaron Filtering Table OutputClosed   wpDataTables   Updated April 27, 2018 at 3:57pm   17 Most recent comment from Isidora Markovic:HI Aaron,You are welcome.  I am glad that now everything is working fine. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it ... AliManouchehri Auto Column TruncationClosed   wpDataTables   Updated April 27, 2018 at 2:15pm   6 Most recent comment from Isidora Markovic:HI Ali,Thank you so much for excellent review. You made my day.Have a nice weekend.Best regards