We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Larry Kolinek saving search termsClosed   wpDataTables   Updated March 14, 2019 at 2:30pm   2 Most recent comment from Aleksandar Vuković:Hi Larry.I am sorry, but unfortunately something like this is not possible.You can try exploring additional options, like other plugins that are used to store the text from global search, but within ... Rakel Bára Þorvaldsdóttir shortcodeClosed   wpDataTables   Updated March 14, 2019 at 2:27pm   5 Most recent comment from Aleksandar Vuković:Hi Rakel.You see, when you use that plugin and it's generated shortcode, the website shows an error:That toolTip that's coming from the plugin's shortcode cannot be defined and read by wpDataTables, s ... monoazulweb Responsive Font SizesClosed   wpDataTables   Updated March 14, 2019 at 9:39am   4 Most recent comment from Aleksandar Vuković:You are welcome monoazulweb. Glad I could help. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Euder Display table error, last right column separated from the tableClosed   wpDataTables   Updated March 14, 2019 at 9:07am   2 Most recent comment from Aleksandar Vuković:Hello Euder.Thank you for your purchase.Can you, please, provide us the link to the page where this happens, so we can take a look at the issue?From our experience, this usually happens when there's ... Peter Bloeme StylingClosed   wpDataTables   Updated March 13, 2019 at 9:21pm   14 Most recent comment from Aleksandar Vuković:You are welcome, Peter. Glad I could help! If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and le ... chocomelks Unable to change to Aqua base skinClosed   wpDataTables   Updated March 13, 2019 at 2:57pm   2 Most recent comment from Aleksandar Vuković:Hello chocomelks.What version of wpDataTables are you using?The newest version (2.5) comes with these skins:MaterialLightGraphiteAquaPurpleBlackAnd they are included in the .zip file you download fro ... Willem SQL server side processing, filter always returns no records foundClosed   wpDataTables   Updated March 13, 2019 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hello alphaarchitect When you are posting on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will ... Larry Kolinek Apostrophe on searchClosed   wpDataTables   Updated March 13, 2019 at 9:48am   3 Most recent comment from Aleksandar Vuković:Great troubleshooting, Larry!Thanks for providing this solution!Best regards. Joseph Rimkunas Can't ActivateClosed   wpDataTables   Updated March 13, 2019 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello Joseph.Thank you for your purchase.Can you, please check with your hosting provider what's the current activated version of PHP installed on your server? Our plugin requires minimum version of ... LCDHD Restore tablesClosed   wpDataTables   Updated March 13, 2019 at 9:09am   4 Most recent comment from Aleksandar Vuković:Hello s_crabtree23.Thank you for your purchase.Everything should be preserved after plugin update. I, myself, did it and it saved every chart, table and report that was created. Can you tell me how ... Plasmid69 Gravity forms based table advanced filters bot workClosed   wpDataTables   Updated March 13, 2019 at 8:13am   4 Most recent comment from Aleksandar Vuković:Great news, Robert.Thanks for letting me know.If you have any further questions or issues, please feel free to reach out to us, and we'll gladly help.Best regards. pedroherpeto Reference frontend editor roleClosed   wpDataTables   Updated March 13, 2019 at 7:54am   2 Most recent comment from Aleksandar Vuković:Hello pedroherpeto.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Allowing users to see and edit ... Larry Kolinek predictive search?Closed   wpDataTables   Updated March 13, 2019 at 7:50am   2 Most recent comment from Aleksandar Vuković:Hi Larry.Sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can, however add a select-box filter for that table, which has search in ... James Stone Fixed table header row...Closed   wpDataTables   Updated March 12, 2019 at 12:48pm   8 Most recent comment from Aleksandar Vuković:Great!Thank you James! If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Nelson_da_Rocha ​I would like to know how the table attached to this chart is structuredClosed   wpDataTables   Updated March 11, 2019 at 1:04pm   2 Most recent comment from Aleksandar Vuković:Hi Nelson.Please take a look at the table structure:Then, you need to use the Highcharts Stacked area chart to make it look like this.I hope this helps.Best regards.